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National moving
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
495
Sirelo and Google reviews
0% of the users recommend this removalist
Mary-Belle Condessa
February 17, 2026
on Google
probably one of the worst experiences I've ever had moving interstate. Initially booked me for the 30th of Jan and then received phone calls saying the truck was booked out after booking me... then re booked me for the 31st. I called to make sure I was booked and the lady on the phone couldn't even find my booking and had to get someone else to call me back... I then made the first half of the payment as they asked for it, then the second half of the payment 5 days prior to the 31st as they also requested. not even 48 hours prior to when they were supposed to move me i got a phone call saying the truck has issues and they were calling everyone from that truck saying they could no longer move me and everybody else's belongings. they said the best they could do was refund me and refer me to another company they work with, i got their details and they quoted me an extra $1000 for the date i needed with no compensation..... worst company ever honestly
Bek I
January 8, 2026
on Google
Recently used the services to move from Melbourne to Adelaide and booked via a third party. I can’t fault the service I received from the lads who came and moved my things from Melbourne and then unloaded in Adelaide for me! Prompt and friendly service and go above and beyond expectations! I can not recommend them enough or rate their service high enough
Atmz
January 3, 2026
on Google
Damage, incomplete service and excuses.
I hired Muval for an interstate move. Sirius was subcontracted by Muval. I had no choice or say.
I paid for 27m³ of space, not a list of items.
The Sirius contractor refused to load the full volume and tried to intimidate me to avoid measuring the truck load volume ('if you measure, we will not load anything else') as they did not had any markings as to how much I could load. It was all eyeballing. As my cargo was already hostage, I had to accept.
Because of this, I had to spend more hiring a second mover, because not all furniture fit.
The contractor driver was a P-Plater. They broke off a retaining wall post at the origin, and collided the truck (!) with the gate at destination. The collision was not only cosmetic - it damaged gate electronics, which had to be repaired. The retaining wall is still damaged.
Sirius tried to deliver at 4am (!), threatening extra charges if they had to wait until 7am (!).
Muval's 'insurance' does not cover property damage.
Muval's 'insurance' works like that: you pay for an amount (let's say 15K of insurance), and have to assign cost to each individual item to be insured. In case of a claim, they insure that item 'up to' the declared value, after accounting for age depreciation. In my personal opinion, pretty useless.
Sirius acknowledged the collision but offered $100 (seriously) in compensation for the gate crash, and 'the retaining wall post was old anyway' for the broken post. Sirius has a good sense of humor for sure.
Both Muval and Sirius simply refused to 'come and fix it' the damages.
Muval says 'we're only a platform' to excuse itself. But they 'vetted and curated' Sirius. So they vetted and curated but have no responsibility? Interesting.
I'm happy that other people had better experiences, but mine was a nightmare from start to finish. Now I'll have to waste time chasing them in court.
Advice: hire a reputable company, directly. Cheap is expensive.
Sirius: Not forgetting you guys anytime soon...Read more
I hired Muval for an interstate move. Sirius was subcontracted by Muval. I had no choice or say.
I paid for 27m³ of space, not a list of items.
The Sirius contractor refused to load the full volume and tried to intimidate me to avoid measuring the truck load volume ('if you measure, we will not load anything else') as they did not had any markings as to how much I could load. It was all eyeballing. As my cargo was already hostage, I had to accept.
Because of this, I had to spend more hiring a second mover, because not all furniture fit.
The contractor driver was a P-Plater. They broke off a retaining wall post at the origin, and collided the truck (!) with the gate at destination. The collision was not only cosmetic - it damaged gate electronics, which had to be repaired. The retaining wall is still damaged.
Sirius tried to deliver at 4am (!), threatening extra charges if they had to wait until 7am (!).
Muval's 'insurance' does not cover property damage.
Muval's 'insurance' works like that: you pay for an amount (let's say 15K of insurance), and have to assign cost to each individual item to be insured. In case of a claim, they insure that item 'up to' the declared value, after accounting for age depreciation. In my personal opinion, pretty useless.
Sirius acknowledged the collision but offered $100 (seriously) in compensation for the gate crash, and 'the retaining wall post was old anyway' for the broken post. Sirius has a good sense of humor for sure.
Both Muval and Sirius simply refused to 'come and fix it' the damages.
Muval says 'we're only a platform' to excuse itself. But they 'vetted and curated' Sirius. So they vetted and curated but have no responsibility? Interesting.
I'm happy that other people had better experiences, but mine was a nightmare from start to finish. Now I'll have to waste time chasing them in court.
Advice: hire a reputable company, directly. Cheap is expensive.
Sirius: Not forgetting you guys anytime soon...Read more
Merilyn Di-Blasio
October 10, 2025
on Google
Mario and his team did an excellent job on my son’s move from Melbourne to Brisbane. Professional, polite and responsive. Well priced as well as we could do a back loading arrangement. I would recommend this service .
Nathan Faulkner
June 30, 2025
on Google
Roni and Matt moved our 3 bedroom unit and they were exceptional. They were very kind and helpful with my mum, and they worked very hard all day with a smile. I cannot recommend them high enough!!!
Leanne Goodison
March 28, 2025
on Google
This company just did our interstate relocation. Absolutely amazin people to deal with. Communication was spot on every question answered without hesitation. The 2 Gentlemen that did our uplift and delivery were just wonderful and very easy goin. They truly went above and beyond to help us make the relocation as smooth and stress free as humanly possible. I most certainly highly recommend this company. Thank you all so very much for everything you all did for my family and myself.
Cheers Leanne
Cheers Leanne
