if i could give this company 0 stars, i would!
booked in for a 9am move, provided an inventory list, spoke to customer service, detailed what was needed, paid the $200 deposit for an extra large 65m truck, 3 men, tools and shrink wrap for furniture, padding and straps.
they took $205 for the deposit.
day of the move comes and i get a message at 7am: 'We will be at your place at 11am. out first job is bigger than expected and weve got stuck doing that' contacted the customer service, and they assured me theyd be there before 11 with all necessary items, and the driver told customer service theres an issue with the truck.
call again at 11am as no one showed up, customer service has no idea whats going on, promised a manager would call me in 15 minutes. - no one called me..
get a call from another number that they'll be there at 12:30, they thought their job would be one trip but its taking longer and more time than expected.
call customer service AGAIN, get the same spiel 'we dont
know why they didnt shop up, someone will be there within 15 minutes and a manager will 100% call me within 15 minutes.
12:30 comes and i get a call from a company listed as GH removals and storage- which has horrible reviews on google. barely speak english, cannot understand anything they say other than 'we are on the way'
continue calling customer service every 15 minutes, until it gets to the point they dont answer, or as soon as they answer and i tell them whats wrong they mute me/put me on hold and then hang up.
at this point me, my fiance and mother in law have made trips for the furniture, moved half the stuff on the inventory list and moved all the furniture remaining into one room for ease of access... their job.
1:50 a nick scali truck comes, half the size thats promised, two incredibly unprofessional men get out the truck have no idea whats going on, have no shrink wrap, no pads, no straps, no dolly nothing to actually move my belongings. and try entering my house after i said no, and they need to leave.
they open the truck up try putting boxes from the garage in the truck and half the truck is filled with broken boxes and rubbish/possibly furniture?
customer service is still no help whatsoever.
the kicker?
last year when we moved my fiance had booked them (unbeknownst to me) and they did the same thing, booked for 8am, got a call at 7am saying their truck had an issue theyd be there at 11- second call said the guy booked broke his hand and theyre finding a replacement, called a subcontracted truck and two guys at 4pm who had no idea what they were doing, no wrap barely any padding, and made us help pack the truck, damaged furniture and refused to leave without us paying them the full amount, it was my fiances birthday and we needed to leave for dinner so had to fork out the money.
DO NOT USE THIS COMPANY.Read more
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