Avoid this company at all costs. I had one of the worst moving experiences imaginable with No Limits Removalists and feel obligated to warn others.
I was quoted 2–3 hours for my move (a small 2x2 apartment, all items pre-packed, boxed, and staged in the courtyard ready to go). Instead, I was forced to pay for 7.5 hours of labour + a 1-hour call-out fee (8.5 hours total) for a job that should never have taken anywhere near that long.
From the moment they arrived, it was obvious the job was going to drag — excessive standing around, constant talking instead of working, and zero sense of urgency. I even have photos and video screenshots of them standing around by the truck doing nothing.
At the new address, it somehow got worse. Despite me giving them a walkthrough and clear instructions on what went where, they kept putting items in the wrong rooms, ignored directions, and I ended up assembling my new bed myself while they continued to move at a snail’s pace. In almost an hour o
f unloading, only two items had come off the truck — I provided timestamped screenshots proving this.
To add insult to injury, items were not handled with care. My furniture was scratched, my cactus was damaged, and the single pull-out bed they “reassembled” literally fell apart because they didn’t reinstall the fixings. It is now broken and had to be thrown out — ironic, considering they advertise reassembly as part of their service.
The only time the pace picked up was when I started carrying items to the truck myself and placing them into their hands.
And the final kicker? Before they left, I raised my concerns and was told that they would not review the hours unless I paid the full amount first, which is an appalling and unethical practice. When I submitted a detailed complaint with photos and video evidence, the “resolution” offered was a laughable $100 “goodwill” refund.
For the stress, inefficiency, damage, and complete disregard for customer experience, this was an absolute rip-off.
I would never use this company again and strongly recommend choosing anyone else.Read more
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