PFS Professional Freight Services

7.5
Out of 11 Sirelo reviews
73% of the users recommend this removalist
This removalist scores a 5.4 out of 14 reviews on other platforms.
pro
Friendly
2
pro
Price
2
pro
Helpful
2
con
Unprofessional
1

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About PFS Professional Freight Services

Professional Freight Services (PFS) is an Australian company, established in 1990 and located at Tullamarine (Melbourne International Airport).

Their mission as international freight forwarders is to extend to their clients the highest level of freight services in Melbourne/Sydney/Brisbane, expertly ensuring the safe passage of goods between Australia's airways and oceans and the rest of the world.

Unit 6 / 4-6 Commercial Court
VIC, 304 Tullamarine

Services

International removals
National moving
Excess baggage

Type of Removalist

Unknown
7.5
Out of 11 Sirelo reviews
73% of the users recommend this removalist
This removalist scores a 5.4 out of 14 reviews on other platforms.
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Review
Type of move
11 out of 11 reviews shown
Omg now I am angry, firstly I have got my boxes returned to Perth from Melbourne, charge me 495$ for return, only 483-490$(Price were different, I quote three times, everytime same information) to Hong Kong, Strange company, isn’t it? Then the box was return, something was missing, of course he said nothing was opened, who knows? A company that charge me different price. A company that STEAL. A company with very GOOD and PATIENT customers service. If you looking for this kind of service. Use PFS! No insurance cover too, they never tell you to buy insurance.
con
The staff do now read, I quote 3 times for freight and they still think I want to do illegal air freight to send dangerous goods
con
Quote 3 times but all different price from the same staff
Moved from Perth (Australia) to Perth (Australia)
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The team is very helpful and the quote was very well priced, was not approachable by the other companies.
Moved from Malvern (Australia) to Istanbul (Turkey)
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Professional approach, immediate response to any concerns or questions I had. Excellent customer service from driver and overall easy to communicate with.
pro
Immediate response
pro
Questions answered
Moved from Scoresby (Australia) to Wellington (New Zealand)
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Movers were very quick in replying emails and helpful with answering my questions.
pro
quick reply
pro
friendly
con
we had to move our boxes to the ground floor in order for the mover to collect
Moved from Melbourne (Australia) to Jakarta (Indonesia)
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I dealt with [names removed by Sirelo] who handled all my questions with care, and from the start of my quote enquiry to the day my cargo arrived, if I had any questions, being the first time sending cargo unaccompanied, they were happy to assist, and questions they could not answer they referred me to appropriate areas, as they could not assist with processes overseas.
They looked at seafreight and airfreight options, and gave me the positives and negatives for each, so I can make my own decision.
I highly recommend PFS for all shipments by air or sea, as they handle all questions, before the cargo departs, and more importantly during transit and arrival if required. I was impressed with their pick up service, where the driver had there own scales on board, and all paperwork to complete, and paid all charges on the spot. The process was seamless, and being first time, was very happy and satisfied with the service - although the flight was delayed, and cargo arrived 1 day later, I cannot lay blame on PFS, as their efforts was A Grade -
Thank you [names removed by Sirelo], and will highly recommend your services to all friends and family.
pro
Friendly, informative and professional
pro
Very Professional, and attentive
Moved from Melbourne (Australia) to Beirut (Lebanon)
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It was difficult to get a concise quote and when I finally got one - when my mother took my stuff in they suggested airfreight as a cheaper option than seafreight. This was quicker but ended up being expensive because I wasn’t told there would be significant agent fees in Sth Africa and that I couldn’t deal with customs myself as was implied in the Australian side’s communications to me. On top of this, while my stuff arrived very quickly, it was all smashed, despite being packed carefully and covered in fragile stickers.
Moved from East Brunswick (Australia) to Durban (South Africa)
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Well the agent that quoted was away on conference and i dealt with the sales staff who looked after the counter and answers the phone. She was busy and not attentive. I had to contact her all the time and she snubbed me ti deal with a counter customer and never calked back. The freight was sent on a saturday incurring me two days storage fees. Could have been better
pro
Price
con
Not professional and couldnt care less
Moved from West Melbourne (Australia) to Gianyar Bali (Indonesia)
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No stress whatsoever with my move , they knew exactly what must be done, on time and l went very smooth
pro
Very efficient
pro
Making your move as stressfree as possible
Moved from Melbourne (Australia) to Johannesburg (South Africa)
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Moving is hard and challenging enough moving overseas is harder again. There is so much to know and PFS made sure that I was covered . They gave me all the information I needed and more. They constantly kept in contact with me . Big shout out to Eddie very kind and extremely helpful got the job done.
pro
Communication
pro
Willingness to help always
Moved from Melbourne (Australia) to Palma De Mallorca (Spain)
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Excellent services discussing all the steps and options through the process.
Moved from Melbourne (Australia) to Genova (Italy)
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Jede Frage wurde umgehend beantwortet, sehr netter persönlicher Kontakt und der Preis war unschlagbar.
pro
günstig
pro
hilfreicher Service
Moved from Huntingfield (Australia) to Bochum (Germany)
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Other reviews

Google
5.4
14 reviews

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