PFS Professional Freight Services
Pros and cons
Tullamarine VIC, 304
Chamber of Commerce
Registration number is unknown
About moving company PFS Professional Freight Services
Professional Freight Services (PFS) is an Australian company, established in 1990 and located at Tullamarine (Melbourne International Airport).
Their mission as international freight forwarders is to extend to their clients the highest level of freight services in Melbourne, expertly ensuring the safe passage of goods between Australia's airways and oceans and the rest of the world.
Services
Type of Mover
Associations
Services
Type of Mover
Associations
Details
Omg now I am angry, firstly I have got my boxes returned to Perth from Melbourne, charge me 495$ for return, only 483-490$(Price were different, I quote three times, everytime same information) to Hong Kong, Strange company, isn’t it? Then the box was return, something was missing, of course he said nothing was opened, who knows? A company that charge me different price. A company that STEAL. A company with very GOOD and PATIENT customers service. If you looking for this kind of service. Use PFS! No insurance cover too, they never tell you to buy insurance.
The team is very helpful and the quote was very well priced, was not approachable by the other companies.
Professional approach, immediate response to any concerns or questions I had. Excellent customer service from driver and overall easy to communicate with.
Movers were very quick in replying emails and helpful with answering my questions.
I dealt with [names removed by Sirelo] who handled all my questions with care, and from the start of my quote enquiry to the day my cargo arrived, if I had any questions, being the first time sending cargo unaccompanied, they were happy to assist, and questions they could not answer they referred me to appropriate areas, as they could not assist with processes overseas.
They looked at seafreight and airfreight options, and gave me the positives and negatives for each, so I can make my own decision.
I highly recommend PFS for all shipments by air or sea, as they handle all questions, before the cargo departs, and more importantly during transit and arrival if required. I was impressed with their pick up service, where the driver had there own scales on board, and all paperwork to complete, and paid all charges on the spot. The process was seamless, and being first time, was very happy and satisfied with the service - although the flight was delayed, and cargo arrived 1 day later, I .. Read more
It was difficult to get a concise quote and when I finally got one - when my mother took my stuff in they suggested airfreight as a cheaper option than seafreight. This was quicker but ended up being expensive because I wasn’t told there would be significant agent fees in Sth Africa and that I couldn’t deal with customs myself as was implied in the Australian side’s communications to me. On top of this, while my stuff arrived very quickly, it was all smashed, despite being packed carefully and covered in fragile stickers.
Well the agent that quoted was away on conference and i dealt with the sales staff who looked after the counter and answers the phone. She was busy and not attentive. I had to contact her all the time and she snubbed me ti deal with a counter customer and never calked back. The freight was sent on a saturday incurring me two days storage fees. Could have been better
No stress whatsoever with my move , they knew exactly what must be done, on time and l went very smooth
Moving is hard and challenging enough moving overseas is harder again. There is so much to know and PFS made sure that I was covered . They gave me all the information I needed and more. They constantly kept in contact with me . Big shout out to Eddie very kind and extremely helpful got the job done.
Excellent services discussing all the steps and options through the process.
Jede Frage wurde umgehend beantwortet, sehr netter persönlicher Kontakt und der Preis war unschlagbar.
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Headquarters
PFS Professional Freight Services
Tullamarine VIC, 304
Chamber of Commerce
Registration number is unknown
