Jetta Express

3.8
Out of 7 Sirelo reviews
29% of the users recommend this removalist
This removalist scores a 6.6 out of 20 reviews on other platforms.
pro
Price
1
con
Unprofessional
1

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About Jetta Express

Jetta Express is Australia's leading national excess baggage service with over 20 years experience and with offices in Sydney, Brisbane, Perth, and Melbourne. They offer cheaper than Airline excess baggage rates to over 6,500 destinations in 240 countries. They handle over 7000 consignments by air every year.

Branches

Botany
Unit 3, 10-18 Ocean Street, NSW 2019, Botany
(02) 9319.2636
Eagle Farm
Unit 8/787 Kingsford Smith Drive, QLD 4009, Eagle Farm
(07) 3260.2033
Show all branches

Services

International removals
National moving
Excess baggage

Type of Removalist

Unknown
3.8
Out of 7 Sirelo reviews
29% of the users recommend this removalist
This removalist scores a 6.6 out of 20 reviews on other platforms.
Write a review
Review
Type of move
7 out of 7 reviews shown
Overall a very expensive, Stressful exercise, bags went missing by the airline, communication from Jetta was slow, I ended up having to sort it out myself.
Moved from Perth (Australia) to Wellington (New Zealand)
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It is hard to contact them, as they rarely answer your emails and no status update, whether the suitcases have arrived at destination airport or not.
Moved from Sydney (Australia) to Stuttgart (Germany)
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Communication with this company is a real nightmare. They don´t care about their customers at all once they receive their money. I wonder if they ever did before. I am lucky that my friend is still in Australia and she was able to called them and urged them every week, as I never get any response to my emails, which I find out really unprofessional after 2 months of waiting. In additon, they totally messed up my name and for that reason I had real difficulties to pick up my parcel. I could not even prove that the parcel belongs to me because I have never received any confirmation nor an invoice . I believe that it is not that hard to rewrite a name when they had my passport! Last, but not least, even though they told me that the price is final and they assured me that there won’t be any additional charges, I had to pay extra fee at final destination.
I definitely not recommend this company to anyone.
Moved from Sydney (Australia) to Prague (Czech Republic)
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It Wasserman good start on phone with one guy, he also recommended that I don’t need extra insurance!!! My bike was absolutely destroyed, like a cut in half, (square wheels, hole in frame....) I flu with Qatar by the way. I tryed to contact customer service and find solution. Nobody from this company care or help me. It took them 14 day to answer me and they send me link to Qatar claim link!!! Bike coat $10.000!!!
This company don’t care about clients and they are not professional. They don’t have knowledge and experience how to deliver parcel to Europe. Also very bad customer service.
con
No professional
con
Bad customer service
Moved from Sydney (Australia) to Prague (Czech Republic)
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They were excellent in every aspect, price,service offered, informed daily on goods that were shipped later. Just excellent. 100 percent recommendation.
pro
Everything
Moved from Upper Mt Gravatt (Australia) to Chiang Mai (Thailand)
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The services provided was good in time, quality and safety.
pro
Economical
pro
Safety
Moved from Lyneham (Australia) to Jakarta (Indonesia)
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Information inconsistent, lady on the phone was rude and gave me the wrong information. Also were given the wrong airport to pick up from!! We weren't informed that the truck driver must not leave the truck so husband had to carry 18 pieces of boxes etc down the road as the truck was unable to park outside ours.
I'm certain it would be impossible for someone who didn't speak the language to collect from the airport with all the paperwork that needs to be signed etc Unfortunately no support there either. 2 stars only because of the price.
Moved from Dee Why (Australia) to Ashiya Shi (Japan)
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Other reviews

Google
6.6
20 reviews

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