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AFRA
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Reviews
Caroline A Roseman
April 1, 2025
on Google
I am currently at the end of the first step of the process in transferring internationally. Throughout I have been kept informed and have had no drama in getting questions answered. The crew sent to pack were prompt and obviously knew their trade well! They effortlessly got the job done, and made what could have been a somewhat stressful event run smoothly without drama! I feel confident that they have taken all the steps necessary to ensure the safe arrival of my cherished belongings.
Jessica Russell
February 19, 2025
on Google
PLEASE DO NOT TRUST THIS COMPANY
It is extremely out of character for me to complain especially publicly so it means a lot that I feel I have to warn others.
As a mother-to-be, I entrusted Chess with the safe and timely transport of my belongings from Australia to New Zealand, only to experience a lack of clear communication on timing, delayed service, lack of clearly communicated and correct ETAs throughout the process, extremely poor customer service and lack of care.
Critical items to enable me to run my business, nursery essentials and sentimental items were inaccessible for months with a total lack of communication throughout the process, leaving me in the dark. When I asked for updates I was given brisk, incorrect and confusing information.
I did not receive the care or service that I was promised, paid for and deserved and was ghosted for weeks when I tried to get answers and the refund I deserve after poor service.
As a professional removal company, I trusted your team to handle this move with care and efficiency. Instead, your service has added unnecessary stress during an already challenging time.
PLEASE DO BETTER AND CUSTOMERS BEWARE
EDIT: I find Chess’ response here to my review very telling and I hope potential customers do too. Their response reads very condescendingly in tone which is disappointing, you mention that one of my items was broken and quickly refunded which I hadn’t even noted in my review as I understand mistakes happen and don’t blame the driver or packers for this - it happens, but yeah I paid for Insurance so the fact that I got the damage paid for is pretty basic stuff you shouldn’t need a pat on the back for that and it shouldn’t have happened at all so that’s odd to even bring up now. You mention that I never reached out about my confusion and dissatisfaction with timing and lateness but of course I did.. I communicated this with Tanya and was told there’s nothing to be done about it, so no Chess so don’t turn this back on your customers please - DO BETTERRead more
It is extremely out of character for me to complain especially publicly so it means a lot that I feel I have to warn others.
As a mother-to-be, I entrusted Chess with the safe and timely transport of my belongings from Australia to New Zealand, only to experience a lack of clear communication on timing, delayed service, lack of clearly communicated and correct ETAs throughout the process, extremely poor customer service and lack of care.
Critical items to enable me to run my business, nursery essentials and sentimental items were inaccessible for months with a total lack of communication throughout the process, leaving me in the dark. When I asked for updates I was given brisk, incorrect and confusing information.
I did not receive the care or service that I was promised, paid for and deserved and was ghosted for weeks when I tried to get answers and the refund I deserve after poor service.
As a professional removal company, I trusted your team to handle this move with care and efficiency. Instead, your service has added unnecessary stress during an already challenging time.
PLEASE DO BETTER AND CUSTOMERS BEWARE
EDIT: I find Chess’ response here to my review very telling and I hope potential customers do too. Their response reads very condescendingly in tone which is disappointing, you mention that one of my items was broken and quickly refunded which I hadn’t even noted in my review as I understand mistakes happen and don’t blame the driver or packers for this - it happens, but yeah I paid for Insurance so the fact that I got the damage paid for is pretty basic stuff you shouldn’t need a pat on the back for that and it shouldn’t have happened at all so that’s odd to even bring up now. You mention that I never reached out about my confusion and dissatisfaction with timing and lateness but of course I did.. I communicated this with Tanya and was told there’s nothing to be done about it, so no Chess so don’t turn this back on your customers please - DO BETTERRead more
Lorenzo Cattano
December 19, 2024
on Google
Dear Chess Moving Team,
I wanted to express my heartfelt thanks to your entire team, and in particular to Keith and Blake, for their outstanding support during our recent move back to Sydney. Their professionalism, efficiency, and genuine care made the process seamless and far less stressful than we could have imagined.
We are truly grateful for all the effort and attention to detail that went into ensuring everything went smoothly. Your team's dedication and expertise have exceeded our expectations, and we couldn't be happier with the experience.
I will gladly recommend Chess Moving to anyone in need of reliable and top-notch moving services. Thank you once again for helping our family transition back home so effortlessly!
Warm regards,
Lorenzo & Family
I wanted to express my heartfelt thanks to your entire team, and in particular to Keith and Blake, for their outstanding support during our recent move back to Sydney. Their professionalism, efficiency, and genuine care made the process seamless and far less stressful than we could have imagined.
We are truly grateful for all the effort and attention to detail that went into ensuring everything went smoothly. Your team's dedication and expertise have exceeded our expectations, and we couldn't be happier with the experience.
I will gladly recommend Chess Moving to anyone in need of reliable and top-notch moving services. Thank you once again for helping our family transition back home so effortlessly!
Warm regards,
Lorenzo & Family
Shengyi Dai
December 9, 2024
on Google
I'd like to pass on my thanks to the boys for their work last week. Lee, Samir, and the other lad (whose name I didn't catch) were very efficient and careful with the delivery. They also assisted with unpackaging and assembling the table and bed frame. The entire process was smooth and efficient. Good work.
Nilima Parker
October 28, 2024
on Google
We have been using Chess as a storage facility for the last six years while we were overseas. We have now moved back home and requested our shipment delivery last week. The Chess team communication, delivery and execution was excellent. They serviced this move with care and cleanliness.
Nothing was too difficult and this definitely took stress off. I’m sorry I don’t remember all the names but those that stood out were Paul and Lee. Also Stephen, the coordinator was very helpful. I would recommend Chess to any one with storage or home moving requirements. Thanks again for the service par excellence!
Cheers,
Robert and Nilima Parker
Nothing was too difficult and this definitely took stress off. I’m sorry I don’t remember all the names but those that stood out were Paul and Lee. Also Stephen, the coordinator was very helpful. I would recommend Chess to any one with storage or home moving requirements. Thanks again for the service par excellence!
Cheers,
Robert and Nilima Parker
Jules Conreau
October 24, 2024
on Google
Good service overall, would have been appreciated to have a better tracking of where our goods were (vessel number or being notified when leaving / docking at ports). The contractor packing up our goods could have been more gentle with our clothes too
