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National moving
Associations
AFRA
About
Transcorp Removals and Storage provide local and interstate removals, no matter if it is an office relocation or a household move.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
0% of the users recommend this removalist
Joshua
January 2, 2022
on Sirelo
We contracted Transcorp to move our personal belongings from Victoria to Adelaide during a time of time of great personal challenge to our family Nov/Dec 2020. We were polite and clear in our instructions and also paid an additional high premium for damage insurance for our belongings should anything occur during transport. We clearly instructed Transcorp staff to carefully unload our items into a climate controlled, secure storage facility in Adelaide, as I was unable to attend in person due to being diagnosed with a brain tumours and other chronic conditions. When first able to organise the removal of our personal belongings from the storage unit Dec 2121 (which had been left untouched since Transcorp staff had left in Nov/Dec 2020) we were confronted with the reality of what had occurred.
Transcorp removal staff had placed our belongings into the storage unit in such a way that damage was inevitable. Brand new, LED large format televisions were pressed up against sharp hard metal surfaces uncovered, whilst others compressed directly with other heavy furniture; such that all the screens were crushed and distorted beyond repair. Near new white leather lounge suites and sofas were torn, ripped and stained because they too had been pressed up against inappropriate surfaces and damaged during transport. Lamp shades crushed due to being placed under other heavy objects. Mattresses stained due to being held against inappropriate surfaces, again uncovered. Numerous pieces of wooden furniture such as desks, side boards, bed side tables and drawers, all cracked and their screws either ripped out or entirely shorn off, again due to being stacked with heavy items atop of them, and/or placed at odd angles. Bed frames broken, the list goes on and on, with the end result being that all of our near new furniture was destroyed.
In coming to this realisation I approached Transcorp and asked what had occurred, with a mind to believing that at least we had insurance to cover the damages. Transcorp staff advised mockingly that they would not even 'entertain' the possibility of an insurance claim as the damages had occurred, in their opinion, after delivery and were therefore not covered as part of transport insurance policy. Using common sense, I asked how this measure of damage could have occurred when;
a) the nature of the damages arose due to solely being poorly placed, or rather thrown, into a storage unit haphazardly and
b) we have records from the storage unit company that no one other than Transcorp staff accessed the storage unit?
Their response was once again that according to their view damages occurred after transport and were therefore not covered by insurance.
I therefore ask you this. If you care about your furniture or personal effects, do you really want to risk the same damages as occurred to our belongings and be denied their repair or replacement despite paying for insurance?
There may be some of you who were fortunate to move with Transcorp without complaint, but for any prospective customers I implore you to think twice before doing business with them.Read more
Transcorp removal staff had placed our belongings into the storage unit in such a way that damage was inevitable. Brand new, LED large format televisions were pressed up against sharp hard metal surfaces uncovered, whilst others compressed directly with other heavy furniture; such that all the screens were crushed and distorted beyond repair. Near new white leather lounge suites and sofas were torn, ripped and stained because they too had been pressed up against inappropriate surfaces and damaged during transport. Lamp shades crushed due to being placed under other heavy objects. Mattresses stained due to being held against inappropriate surfaces, again uncovered. Numerous pieces of wooden furniture such as desks, side boards, bed side tables and drawers, all cracked and their screws either ripped out or entirely shorn off, again due to being stacked with heavy items atop of them, and/or placed at odd angles. Bed frames broken, the list goes on and on, with the end result being that all of our near new furniture was destroyed.
In coming to this realisation I approached Transcorp and asked what had occurred, with a mind to believing that at least we had insurance to cover the damages. Transcorp staff advised mockingly that they would not even 'entertain' the possibility of an insurance claim as the damages had occurred, in their opinion, after delivery and were therefore not covered as part of transport insurance policy. Using common sense, I asked how this measure of damage could have occurred when;
a) the nature of the damages arose due to solely being poorly placed, or rather thrown, into a storage unit haphazardly and
b) we have records from the storage unit company that no one other than Transcorp staff accessed the storage unit?
Their response was once again that according to their view damages occurred after transport and were therefore not covered by insurance.
I therefore ask you this. If you care about your furniture or personal effects, do you really want to risk the same damages as occurred to our belongings and be denied their repair or replacement despite paying for insurance?
There may be some of you who were fortunate to move with Transcorp without complaint, but for any prospective customers I implore you to think twice before doing business with them.Read more
No positives at all
Unprofessional
Damaged goods
Moved from Melbourne (Australia) to Adelaide (Australia)
Karen Sandor De Vos
November 16, 2021
on Sirelo
I would NOT recommend this company . The worst interstate re-location I have experienced Transcorp did half of my packing, all the art works ( which was packed very securely & professionally ) and books and records, this was all going into long term storage. They has a great system of marking the long term storage with bright pink stickers and the to be send items with yellow stickers. Upon arrival at our new temporary address the other half of our belongings ( with yellow stickers) should have arrived instead all the long term storage items arrived ( with pink stickers), the boxes were in a terrible condition, sagging and severely damaged. The truck was packed in a terrible unprofessional mess. This was a huge mistake on their part and in the process damaged several items . It was agreed with transcorp that they would collect all the goods again for long term storage back to their Melbourne facility and deliver the correct items on the same day. Upon the delivery at our final destination 7 months later, everything arrived from storage, a lot of carton boxes still in terrible condition, sagged and mouldy and water damaged and some furniture items were damaged, and on top of it all one valuable oil painting got lost, for which they take no responsibility at all. Very strange as all other paintings arrived safely???Read more
Art work were professionally packed in specially made carton boxes for which you pay an extra fee
lost and damaged items
Moved from Melbourne (Australia) to New South Wales (Australia)
Anthony Hingston
December 18, 2020
on Sirelo
The guys who did the move did a reasonable job. Unfortunately they turned up with a truck that was half the size they needed despite us listing everything we had to move. Then the admin staff decided to charge an extra cost that we were told we wouldnt have to pay but they wont respond to repeated requests to reimburse us even though they admitted to over charging our credit card. Strongly advise people to think about handing their credit card details over to these people.💩
The guys doing the move did a great job
not too much damage
Admin staff
over charged and no response from staff
Moved from Tarneit (Australia) to Werribee (Australia)
R.D.
December 18, 2019
on Sirelo
I would not recommend this company. This would have to be the worst relocation experience I have had.
Trancorp sub-contract the removal out, and it turns out, the subcontractors then subcontract again. There appears to be no quality checks in place.
Move was from Canberra to Melbourne. My goods were picked up at 9.15pm on a Sunday night!
I had attempted to contact the driver [Name removed by Sirelo] Saturday afternoon (when I had not received a call to confirm pick up time as advised by the office on Friday) to get an ETA for Sunday with a one word response of “afternoon”. When I asked what time in the afternoon, the response was “2 h (hour I can only assume) notice”.
By 5pm Sunday I made several attempts to contact the driver. When I finally got through at 6.15pm he told me he was on the Gold Coast and I could confirm this with the police which I thought was a bizarre response and panicked that I had been scammed as my credit card details had been provided and the cost debited.
I said I was calling in regards to my Transcorp removal and he said he wasn’t the Driver but he had someone else called [Name removed by Sirelo] who worked for him and would be my Driver. I then received a call from someone from the same number saying he was [Name removed by Sirelo] however when I said had just spoken with Milan and he did not sound the same (based on the fact this person could hardly speak English) he told me to have a good night and hung up.
I attempted to call a number of the out of hours- number, finally getting onto [Name removed by Sirelo] who was no help, spoke over the top of me, and couldn’t confirm if my items would be picked or when. After several phone calls trying to get a resolution I then asked for a refund. I was told I had to call [Name removed by Sirelo], the Operations Manager, which I did, however he said he was at dinner and told me to send an email and he would call me back the next day. No one seemed to know if my items were going to be picked up at all and no one seemed to care that at 8pm at night I couldn’t get an answer.
When the removalists finally turned up at 9.15pm they had no tools to disassemble the bed – an item I had to pay an additional $264 for when booking the move. Further they didn’t wrap the mattress and when it arrived in Melbourne it was marked and dirty. The bed frame was left in one piece and of course, the legs were broken on arrival. There were also several glasses broken in the move.
I had to chase the Operations Manager for follow up the next day as he did not call as promised and when I attempted to call, sent an email saying he was busy. I asked for reimbursement of the $264 paid for assembly and disassembly of the bed which he agreed to, and a token $200.
I am still chasing the broken and damaged items despite purchasing insurance through Transcorp… phone calls and emails have not been responded to.
I choose Trancorp based on their awards and being an ARFA member, as ARFA members would cover mattresses, would have staff that bring tools with them, and would provide a much better level of customer services than I have experienced with Transcorp! Removals are stressful enough and customers do not need further complications from a provider who obviously does not care.Read more
Trancorp sub-contract the removal out, and it turns out, the subcontractors then subcontract again. There appears to be no quality checks in place.
Move was from Canberra to Melbourne. My goods were picked up at 9.15pm on a Sunday night!
I had attempted to contact the driver [Name removed by Sirelo] Saturday afternoon (when I had not received a call to confirm pick up time as advised by the office on Friday) to get an ETA for Sunday with a one word response of “afternoon”. When I asked what time in the afternoon, the response was “2 h (hour I can only assume) notice”.
By 5pm Sunday I made several attempts to contact the driver. When I finally got through at 6.15pm he told me he was on the Gold Coast and I could confirm this with the police which I thought was a bizarre response and panicked that I had been scammed as my credit card details had been provided and the cost debited.
I said I was calling in regards to my Transcorp removal and he said he wasn’t the Driver but he had someone else called [Name removed by Sirelo] who worked for him and would be my Driver. I then received a call from someone from the same number saying he was [Name removed by Sirelo] however when I said had just spoken with Milan and he did not sound the same (based on the fact this person could hardly speak English) he told me to have a good night and hung up.
I attempted to call a number of the out of hours- number, finally getting onto [Name removed by Sirelo] who was no help, spoke over the top of me, and couldn’t confirm if my items would be picked or when. After several phone calls trying to get a resolution I then asked for a refund. I was told I had to call [Name removed by Sirelo], the Operations Manager, which I did, however he said he was at dinner and told me to send an email and he would call me back the next day. No one seemed to know if my items were going to be picked up at all and no one seemed to care that at 8pm at night I couldn’t get an answer.
When the removalists finally turned up at 9.15pm they had no tools to disassemble the bed – an item I had to pay an additional $264 for when booking the move. Further they didn’t wrap the mattress and when it arrived in Melbourne it was marked and dirty. The bed frame was left in one piece and of course, the legs were broken on arrival. There were also several glasses broken in the move.
I had to chase the Operations Manager for follow up the next day as he did not call as promised and when I attempted to call, sent an email saying he was busy. I asked for reimbursement of the $264 paid for assembly and disassembly of the bed which he agreed to, and a token $200.
I am still chasing the broken and damaged items despite purchasing insurance through Transcorp… phone calls and emails have not been responded to.
I choose Trancorp based on their awards and being an ARFA member, as ARFA members would cover mattresses, would have staff that bring tools with them, and would provide a much better level of customer services than I have experienced with Transcorp! Removals are stressful enough and customers do not need further complications from a provider who obviously does not care.Read more
Late pick up
Damaged goods
Moved from Canberra (Australia) to Melbourne (Australia)
