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Services
National moving
Piano transport
Art transport
About
Giraffe Removals and Storage is a trusted family-run company that has been in operation for over 50 years already and has successfully established its name as a top moving company and furniture removalist in Australia.
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Reviews
Antony
July 6, 2024
on Google
Giraffe Removals are by far the worst removalist company I have ever dealt with. They are rude, lazy and unprofessional.
I booked a job for 8am Friday - they arrived 8.45am
The team were slow and lazy - moving one small 2kg box at time.
Then team were standing around on their phones and making phone calls multiple times throughout the job.
The team decided to stop and fill up for petrol on the way the next address - taking 20 mins to arrive (normally a 5 min drive away).
When I complained to the owner (Simon Thom) , he hold me they are allowed to stop and take a break (even after only working 3hrs) and he then called his the team and told them to take a further break - so they sat in their truck for another 20 min after they finally arrived at the new address.
Then it gets better.....the owner then called me to demand full payment half way through the job - requesting I pay well over what was going to be the time to complete the job. When I said I would not pay before the job is completed, the owner threatened me by telling me he would tell his team to stop work, close the truck and seize my goods that were still in their truck. Stupidly I agreed to then pay the full amount up until a time that seemed reasonable. However, once that time ticked over the team then made sure all my goods were out of the truck and on the side walk, then closed up their truck and drove off, leaving me to move the remainder of my items - large desks, couches and tables! What a joke of a company. Learn how to offer a service Simon. You should not be in business. If I could give you minus stars I would have! -10,000 stars for you Simon.Read more
I booked a job for 8am Friday - they arrived 8.45am
The team were slow and lazy - moving one small 2kg box at time.
Then team were standing around on their phones and making phone calls multiple times throughout the job.
The team decided to stop and fill up for petrol on the way the next address - taking 20 mins to arrive (normally a 5 min drive away).
When I complained to the owner (Simon Thom) , he hold me they are allowed to stop and take a break (even after only working 3hrs) and he then called his the team and told them to take a further break - so they sat in their truck for another 20 min after they finally arrived at the new address.
Then it gets better.....the owner then called me to demand full payment half way through the job - requesting I pay well over what was going to be the time to complete the job. When I said I would not pay before the job is completed, the owner threatened me by telling me he would tell his team to stop work, close the truck and seize my goods that were still in their truck. Stupidly I agreed to then pay the full amount up until a time that seemed reasonable. However, once that time ticked over the team then made sure all my goods were out of the truck and on the side walk, then closed up their truck and drove off, leaving me to move the remainder of my items - large desks, couches and tables! What a joke of a company. Learn how to offer a service Simon. You should not be in business. If I could give you minus stars I would have! -10,000 stars for you Simon.Read more
D T
June 3, 2024
on Google
Impeccable service - a team of 3 moved a household of 4 adults / 3 bdrm house (no appliances) in under 4 hours. Will definitely use again. Highly recommend.
anthony garfath
May 28, 2024
on Google
Nothing but positive from my experience. From an onsite inspection of our unit for a quote, we moved a 2 bedder + garage to a suburb 30 min away. Our settlement got cancelled at the last minute on a Friday, and luckily we could rebook the removalists on the following Tuesday.
Removalists were professional, quick, and really did an impressive tight pack / Tetris in the truck.
Removal cost was also pretty cheap for the amount we had.
Would definitely recommend.
Removalists were professional, quick, and really did an impressive tight pack / Tetris in the truck.
Removal cost was also pretty cheap for the amount we had.
Would definitely recommend.
James Hancock
March 25, 2024
on Google
Best removals experience I could have wished for. I was so anxious about all the moving parts of our moving day but the quick and professional guys did such an incredible job. Such lovely people , from Jim on the phone initially getting the quote to the guys on the ground moving us, so lovely, thankyou! Almost makes me want to move again! Real people doing really good work.
Phil Schmil
March 22, 2024
on Google
Cannot recommend these guys highly enough.
I needed to move my giraffe, AND put him in storage. I couldn't believe my luck when I came across a company that offers both services in one place!
Not only did they provide a safety conscious and friendly team to transport Gerry, but they also had a storage facility with the appropriate height to accommodate him without breaking the bank, or his neck!
I needed to move my giraffe, AND put him in storage. I couldn't believe my luck when I came across a company that offers both services in one place!
Not only did they provide a safety conscious and friendly team to transport Gerry, but they also had a storage facility with the appropriate height to accommodate him without breaking the bank, or his neck!
Sophia B
February 17, 2024
on Google
For a service that costed hundreds per hour. No words could describe the disappointment. Potential customers I would reconsider. Does giraffe removalists literally send animals because there were many scuffs, scratches, dents and marks all over the furniture. The handing of the expensive furniture was extremely rough, and careless. I found lots of paint scraped off my expensive and vintage furniture. A plant in the front yard was destroyed due to the movers attempting to put a ramp over the garden. The movers also wasted time, obviously a scheme in trying to get more money. The replies to the bad reviews by the company are utterly unprofessional and disrespectful so much attitude is being shown and no responsibility. Due to a liability rule, nothing can be done about the damaged furniture so I hope potential customers see this review and reconsider. Caused damage to not only the furniture being moved but the house itself, how ridiculous. If the company replies to this review, I hope it is a professional reply with no bad tone or attitude. The photo added is just one example of the treatment of furniture. Just one, and doesn't even show the full damage, just a portion of it.Read more
