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Services
National moving
About
Star City Removals offers services for local and interstate moves. Specialising in home, office and commercial removals.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
31% of the users recommend this removalist
A.F.
April 3, 2024
on Sirelo
#Extra $3000 on top of the agreed price
#StarCity refused to deliver our goods until the extra money was paid.
#On delivery, we inspected and took a photo of the trucks contents and this did not reflect the volume which the company had alleged we had moved. #Delivery was delayed by 1 day ( agreed pickup 11/03/24 and agreed drop off 12/03/2024)
#StarCity told us that the truck had broken down in Canberra but when we greeted the delivery team in Southbank they informed us that they had driven straight down from Sydney
#Our goods sustained a number of aspects of damage plus some loose items have simply gone missing. #Submitted an insurance claim to StarCity ([email protected]) and informed we will have to wait 14-30 days for a result of our claim)
# I requested a location of their truck, as they state they have 24 hour tracking on their vehicles. The sales account manager simply refused to tell me where the truck was.
#StarCity refused to deliver our goods until the extra money was paid.
#On delivery, we inspected and took a photo of the trucks contents and this did not reflect the volume which the company had alleged we had moved. #Delivery was delayed by 1 day ( agreed pickup 11/03/24 and agreed drop off 12/03/2024)
#StarCity told us that the truck had broken down in Canberra but when we greeted the delivery team in Southbank they informed us that they had driven straight down from Sydney
#Our goods sustained a number of aspects of damage plus some loose items have simply gone missing. #Submitted an insurance claim to StarCity ([email protected]) and informed we will have to wait 14-30 days for a result of our claim)
# I requested a location of their truck, as they state they have 24 hour tracking on their vehicles. The sales account manager simply refused to tell me where the truck was.
Arrived on the right day but wrong size truck
Too many to list
Moved from Sydney (Australia) to Melbourne (Australia)
J.T.
August 29, 2023
on Sirelo
They were polite.
They didn't take everything that was quoted for.
They gave my freezer to someone else and gave me one full of food that had to be thrown out.
They lost several items
They didn't take everything that was quoted for.
They gave my freezer to someone else and gave me one full of food that had to be thrown out.
They lost several items
Fast move
Moved from Umina (Australia) to Helensvale (Australia)
J.D.
August 16, 2023
on Sirelo
These people damaged all our furniture. Refused to pay our claim because it took us mire than 7 days to work through all the broken piles they dumped. Worst experience in 50 years. DO NOT TRUST THESE PEOPLE.
Careless with furniture
Moved from Sawtell Nsw (Australia) to Melbourne (Australia)
T.M.A.
April 3, 2023
on Sirelo
Did not turn up when all booked and then after 4 calls to them when found out logistics had not sent the text so not truck booked for us. They then send a text saying truck broke down and would not be coming!
Unprofessional
Moved from Pymble (Australia) to Normanhurst (Australia)
L.F.
February 5, 2023
on Sirelo
[Names removed by Sirelo] were very good and friendly. They were very polite to me and my family and very accomodating. They were good value for what I needed. They moved my items with ease and were very respectful of my belongings and my house. They put the items where I wanted.
Thank you for making my experience a good one.
Thank you for making my experience a good one.
Moved from Adelaide (Australia) to Melbourne (Australia)
R.
June 20, 2022
on Sirelo
THE worst experience. Paid in full to have them only move half our belongings (after we had told them it woukdnt fit in one truck, then tell us they couldn't move the rest for another week AND wanted us to pay almost the full amount again.
Thousands of dollars worth of damage to our belongings, including a couch that now requires replacing from the extent of damage.
Nothing in boxes wrapped.
They turned up late in the day, we're extremely difficult to get ahold of and arrived at the new property at 5m in the evening.
Ended up getting a different company to love the rest the next day.
Thousands of dollars worth of damage to our belongings, including a couch that now requires replacing from the extent of damage.
Nothing in boxes wrapped.
They turned up late in the day, we're extremely difficult to get ahold of and arrived at the new property at 5m in the evening.
Ended up getting a different company to love the rest the next day.
Removalists were polite
Extensive damage
Moved from Ballarat (Australia) to Griffith (Australia)
