About
Star City Removals offers services for local and interstate moves. Specialising in home, office and commercial removals.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
26

At first, they are very attentive while securing your deposit, but once paid, communication drops off completely. Emails and calls go unanswered, and you’re left chasing them for updates.
Late arrival & poor communication: The movers did not arrive until 5:45 PM (ETA was 3–5 PM). My wife and mother-in-law had been waiting since 3 PM without clear updates. They then dragged the move out until midnight — six hours for a job where everything was already dismantled and ready.
Unprofessional behaviour & hidden costs: Despite us preparing 90% of our belongings, one mover gave an unnecessary attitude. The original quote was $5,100, but they inflated it to $7,600 with extra hours and “additional cubic meters.” To make matters worse, they demand payment in advance before unloading — unlike honest companies that charge at the end.
Inefficiency & dishonesty: Only two movers were sent, which would have been fine if they worked efficiently. Instead, one spent much of the time on his phone, while the other worked alone. The inefficiency appears intentional to stretch hours and inflate costs. At midnight, they even texted me asking to approve extra charges for “four cubic meters” because they couldn’t pack the lounge properly.
Unloading contrast: When the truck was finally delivered, two different movers — [Name removed by Sirelo] — handled the unloading. They were amazing: efficient, friendly, and professional. They completed the job in just 2 hours and 15 minutes, compared to the 6 hours and 15 minutes the original team took to load. Even they were shocked when we told them how long the loading had taken. If you can request movers do not hesitate because they were amazing.
Final warning: If you still decide to use this company, take detailed photos of your belongings beforehand, as they will shift blame if issues arise.
Overall, StarCity Removalist is unreliable, dishonest, and unprofessional. They do not respect your time, money, or property. Save yourself the stress and choose another companyRead more




Thank you for making my experience a good one.

Thousands of dollars worth of damage to our belongings, including a couch that now requires replacing from the extent of damage.
Nothing in boxes wrapped.
They turned up late in the day, we're extremely difficult to get ahold of and arrived at the new property at 5m in the evening.
Ended up getting a different company to love the rest the next day.