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National moving
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What is your insurance policy? How do you deal with damaged items?
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Reviews
339
Sirelo and Google reviews
0% of the users recommend this removalist
Jethro Cohen
June 24, 2024
on Google
Take note. The worst moving experience of my life, causing real damage. Make sure to read their consistent 1-star reviews. I asked for a quote from Unique and Smooth Movers, and proceeded to cancel that quote. On the day of my move -- booked with another great company -- two extremely unprofessional removalists arrived at my house. They broke my mattress and a cupboard, yelling at me they were already broken when I raised it. It turns out they were the Unique and Smooth Movers removalists, who'd been sent by mistake and just happened to arrive before the company I'd paid.
When I showed them the trail of emails that demonstrated I had rejected the quote, they became extremely abusive to the point neighbours had to step in. Their truck was physically damaged - it literally had a hole in the side of it. When I called the company to complain, they acknowledged the mistake and apologised genuinely. They promised to cover the damage via their insurance. However, after I sent them photos they consistently ignored me and my phone number is now blocked. I am shocked someone would conduct business like this.Read more
When I showed them the trail of emails that demonstrated I had rejected the quote, they became extremely abusive to the point neighbours had to step in. Their truck was physically damaged - it literally had a hole in the side of it. When I called the company to complain, they acknowledged the mistake and apologised genuinely. They promised to cover the damage via their insurance. However, after I sent them photos they consistently ignored me and my phone number is now blocked. I am shocked someone would conduct business like this.Read more
Stacey Doggett
April 1, 2024
on Google
I was a bit hesitant to book with this company initially after reading the mixed reviews. However, they did a phenomenal job, they were on time, efficient, no mucking around and didn’t say no to any requests. They really handled all items with care, and ensured the items were wrapped really well. Would highly recommend them for your Removalist needs. They wasted no time during transit as well, between our delivery from Glenmore Park to Merrylands. Great job guys!
Manjot Akout
October 13, 2023
on Google
Today, I hired these guys for moving my furniture. They were responsible and careful with all of my stuff. They understanded very nicely and didn’t gave me any kind of stress. My experience was great with these guys so highly recommend you to contact them for moving any kind of your stuff.
sanjiv kumar
September 7, 2023
on Google
Chandan and his team is super amazing. They are super helpful, friendly and professional.
They managed to finish whole work in just 3 hours. Charged me very reasonable amount, others companies quoted me two times of their charges, so thanks again guys. I will definitely use you again. Thanks 👍
They managed to finish whole work in just 3 hours. Charged me very reasonable amount, others companies quoted me two times of their charges, so thanks again guys. I will definitely use you again. Thanks 👍
Sanju Narwal
May 28, 2023
on Google
Their pricing is best in the market and the level of service is also excellent. All my stuff AC fridge TV washing machine and crockery reached without a scratch. Thank you so much for such a wonderful service. We highly recommend it to everyone…
Anisha Garg
May 4, 2023
on Google
Booked them for an 8:30 start. Confirmed the night before and requested them to come in at 8 if possible as our loading dock could only be reserved between 12pm-3pm at our new place. (The same was advised at the time of booking) The night before they confirmed. The next day there was no news till almost 10am. Called them at least 10 times - no one answered. No response to the text as well. At 10 am they say they are about to come and now that we waited so long we should wait a bit more ( talk about expecting an apology!) so we told there is no point because we would have lost the loading time at the new place. Most awful unapologetic attitude. One of the most unprofessional services I have come across. Would not recommend them to anyone at all. Thankfully we had another day and were able to get someone else in!
