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National moving
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Reviews
Nv Impression
April 21, 2025
on Google
The two boys worked hard and smashed out our move in 4 hrs. Very impressive. They even crammed everything into one trip for us. Second time we have moved with these guys, would absolutely do it again! Extremely happy customer.
Jessica Kelly
March 22, 2025
on Google
I helped my mum move with this company, yesterday, and while I understand reasonable delays, a six-hour delay—pushing the move into the tail end of peak-hour traffic and leaving us unpacking at 10 PM—is beyond acceptable.
We were told just 30 minutes before our scheduled time of 1PM (so obviously we had everything packed away at this point) that the move would be delayed until 5 PM, but the movers didn’t arrive until after 6 PM! This led to food spoilage, an unhappy goldfish without his tank, and left my mum, who is undergoing chemo, completely drained and without the items she needs.
Mum voiced her concerns to the office/receptionist but we later learnt that wasn’t passed onto anyone.
At the start of the move we spoke to Jake himself and asked for a reduction in price due to the extreme delay and short notice, Jake rattled off the vague T&Cs on his website, which basically just state that delays happen. And sure, I get that—but there has to be a reasonable limit.
A 2-3 hour delay? Understandable. But over 6 hours, told to us only 30 mins prior and pushing the move into peak hour traffic AND into noise restriction periods, they finished after 9PM. Really, you think that’s acceptable?
I suggested a one-hour deduction as a fair compromise after my mum was having no luck getting through to him. He’d rather talk over you than listen. I thought this was reasonable, but he only begrudgingly offered $50.
When I replied that was disappointing and that I’d leave a poor review due to this experience and HIS customer service, he became agitated, insisting that we could “just cancel the move”—as if that was even an option at 6:30 PM on a Friday night with my mum’s medication and bed packed up. Her lease is ending and she’s battling cancer —We’re not moving her for the fun of it. Explained this to Jake but there was zero compassion. He just wanted us to cancel the move rather than face criticism.
Thankfully the move went ahead but when it came to payment turns out Jake had reduced the discount to $30 but didn’t even tell us himself—despite having our number, he had the workers pass on the message instead.
The movers themselves were fantastic, but the way this was handled by Jake left my mum stranded between homes for six+ hours and in tears.
We were also hit with an additional fee as the fridge was upstairs as it’s a townhouse which, should have been established in the initial quoting.
I wouldn’t recommend this company unless you’re prepared for major delays and poor communication.
Jake you could have done the right thing mate and acknowledged this stuff up. Really disappointing that you treat your customers this way.Read more
We were told just 30 minutes before our scheduled time of 1PM (so obviously we had everything packed away at this point) that the move would be delayed until 5 PM, but the movers didn’t arrive until after 6 PM! This led to food spoilage, an unhappy goldfish without his tank, and left my mum, who is undergoing chemo, completely drained and without the items she needs.
Mum voiced her concerns to the office/receptionist but we later learnt that wasn’t passed onto anyone.
At the start of the move we spoke to Jake himself and asked for a reduction in price due to the extreme delay and short notice, Jake rattled off the vague T&Cs on his website, which basically just state that delays happen. And sure, I get that—but there has to be a reasonable limit.
A 2-3 hour delay? Understandable. But over 6 hours, told to us only 30 mins prior and pushing the move into peak hour traffic AND into noise restriction periods, they finished after 9PM. Really, you think that’s acceptable?
I suggested a one-hour deduction as a fair compromise after my mum was having no luck getting through to him. He’d rather talk over you than listen. I thought this was reasonable, but he only begrudgingly offered $50.
When I replied that was disappointing and that I’d leave a poor review due to this experience and HIS customer service, he became agitated, insisting that we could “just cancel the move”—as if that was even an option at 6:30 PM on a Friday night with my mum’s medication and bed packed up. Her lease is ending and she’s battling cancer —We’re not moving her for the fun of it. Explained this to Jake but there was zero compassion. He just wanted us to cancel the move rather than face criticism.
Thankfully the move went ahead but when it came to payment turns out Jake had reduced the discount to $30 but didn’t even tell us himself—despite having our number, he had the workers pass on the message instead.
The movers themselves were fantastic, but the way this was handled by Jake left my mum stranded between homes for six+ hours and in tears.
We were also hit with an additional fee as the fridge was upstairs as it’s a townhouse which, should have been established in the initial quoting.
I wouldn’t recommend this company unless you’re prepared for major delays and poor communication.
Jake you could have done the right thing mate and acknowledged this stuff up. Really disappointing that you treat your customers this way.Read more
Jia Qian
March 12, 2025
on Google
Jake replied my message very quickly. all the communication is clear and written down. so I can account on his words. I did change the date a few times and Jake helped to update in the system correctly. so no misunderstanding or error occurred. I worried about the parking space due to road condition. I sent the photo to Jake and he checked and said no problem. at the moving day, the truck came and park fine.so they know what they are doing. I can trust on their experience and suggestion. the prices are listed out in the quote so I know what I will pay.no hidden cost, no trouble, no mistake, no complaint. good service to me.
Debra Millist
February 26, 2025
on Google
I cannot speak highly enough of the team from Jake’s removals. They were efficient, careful, thorough and very professional. It was by far the easiest house move I have had They turned up when they said they would, worked collaboratively with me and my family to complete the move and were reasonably priced as well. I would and have recommended them to others without hesitation.
Paul Parker
February 5, 2025
on Google
Super friendly and great communication.
Moved my entire business without any problem and very efficient. Cannot recommend enough.
Moved my entire business without any problem and very efficient. Cannot recommend enough.
Jaden Lee
October 27, 2024
on Google
Arrived on time for booking. Very efficient getting our solid furniture down flight of stairs. Could have been a bit quicker offloading furniture from the truck but overall happy with the experience.
