OSS World Wide Movers

The removalists were on time and didn't waste time. They got the job done in no time. Very polite and friendly.

All staff involved were friendly and professional and kept us up to date with information throughout the process.
Our furniture arrived on time and without any further costs.

the service up until I paid for the move fromMelbourne to UK. Collection guys were excellent and appeared to pack well. Have now been told by the UK receiving agents (White and Company) that my goods will be delivered when they have a truck coming to my area, at no time did OSS advise me that I may have to wait indefinitely for my things. Whilst appreciating affects of Coronaviris, the UK receiving agents and OSS don’t correspond unless I chase them, and tell me that delivery will occur when they have transport coming to my area. Still waiting for my goods and no one will tell me when they will be delivered.

They have been really flexible and understood the fact that it was the first time for me to organise such a big move to get my stuff shipped to my home France

Because they supported and kept in touch me from beginning to end and were extremely professional and helpful

Thier efficiency was great and always kept in touch with communication also were reasonably priced.

Very good customer service all the way through! From first quote to the guys picking up our stuff...

Excellent communication throughout and everything promised happened.all our goods packed and removed in a professional manner and then kept updated regarding sailing and arrival.company used for the uk end was relo uk which again kept us informed and delivered on time and were helpful friendly and efficient

Different options were proposed. At the end, it's nearly a tailor hand quote answering the customer's needs.

Operations communications lost all the personal interactions experienced during the sales.
Multiple handling and poor information from operations team.

Persoanl service from both the sales and operational team. The sales person called me and emailed everthing I needed and explained my options.

Everything from the packers and loaders (thanks [names removed by Sirelo]). To the communication in Australia and Canada from OSS and Tippet Richardson. Was exemplary. Unloading in Canada was also excellent and as communicated.

I was impressed from the first phone call. The OSS representative took us through the international moving process methodically but succinctly. The packing team did an awesome job in less than ideal conditions. Shipping was completed in good time and to the schedule provided and the company’s NZ partner provided great service st the delivery end.

Easy, no stress move during a stressful time for me. The movers wrapped & picked up my items quickly & professionally. I received timely and informative emails, and my queries were responded to. Once my shipment arrived in NZ I was called to advise & delivery was made a week later. No customs issues, all handled by OSS.

Could not fault the company at all extremely pleased with them most helpful right from the first contact would recommend OSS World Wide Movers to anyone moving.

Easy process, value for money, flexible and professional to deal with. Great people who understand the situation and make you feel at ease through the whole process.

Price reasonable and service so far so good. My belongings were collected and shipped to Sydney to wait for more consignments to make up a container load.

We had a fuss free move from Australia to the UK as well as the move of our 3 dogs.

- International move from Cairns to Toronto.
- Small shipment of 2.5 cubic metres.
- Quoted 6-13 weeks.
- Took 29 weeks, and 20 emails of constant badgering to get any movement.

2nd time using this company, and looking back on original move 9 years ago, it also took DOUBLE the time frame quoted.

So any time frame they give you, DOUBLE it.

Do NOT recommend if you are bound by a time frame.

Helpful and professional

a hick up with the papers on the car
twice.
may be some of my fault ?

Please avoid this company, 2 boxes of broken crockery a broken table, they won’t pick up my packaging cause I didn’t unpack it on delivery even though it took 2 days to unpack) have to pay someone to remove it! Avoid this company, there are better removal companies out there.

Communication average.
I had to to contact them the night before the move to ask them if they were still coming and advise of a time.
Was told by removalist that was contracted out for the interstate part that he managed to fit all contents into the required area quoted for. Then got a phone call one week later from OSS to say that they couldn’t fit everything and I would be charged extra. She then also advised it wouldn’t leave the port now for another week as they hadn’t been able to pack on time.

Moving ongoing, very satisfactory up to now

My goods are still sitting in Brisbane awaiting a match to fill it completely (shared) after 7 weeks and I've been told HOPEFULLY they can send it with the next shippment in 2 weeks time. It's not acceptable for a company that advertise to be ' one of the largest international moving companies in Australia'. The whole point of chooseing this company was that a large company would have shippments on a weekly basis with depo's or partners who they could use if unable to accommodate the shared container match up themselves

professionsl packing and handling

Easy stress free moving experience

Very efficient

Really good service in Australia really bad service in New Zealand just don’t get any answers very frustrating

happy all round

Craig professional approach and help excellent
Partly our fault for not reading final inventory when matt and fe picked up our house lot. We went to great lengths to cull some items to prevent customs inspection and costs instead of following our inventory e.g. Artificial Xmas tree they left out artificial aluminium pole was walking stick also things like our brand new washing machine was written as soiled?? Still they did do a great job apart from costing us customs fee.

Very satisfied

I left 5 March, Goods collected over 2 weeks before. Still waiting for them to leave Brisbane. I started action with them early Jan.

Quick and easy process.

Excellent and happy rep

Good service, all movers were very professional. Price was excellent. Things arrived in good condition. The only downside was that shipment took longer than expected and we were given less that 24 hours notice of our effects arriving.

from sales to quoting to packing they were professional courteous and considerate to our families needs in a very difficult time. they also gave us lots of tips to optimise our space and reduce the cost. supported all the way

Professional, quick and thorough

From go to whoa all good . A bit nervous about getting it through customs , they can be touchy . Apart from that all good .

Delay in delivery and lack of communications when promised. Very frustrating indeed. Still waiting for rubbish to be picked up since 23 December, 2017.
A few small items were damaged also.

The whole experience has been seamless. From initial contact, to the actual packing day and the continual communication throughout has made this relocation overseas stress free.

-answered all my questions I had at the time of booking
-professional packing, nothing broke
-kept their delivery time schedule

Everything was exceptionally organised from collection to delivery.

3 month delivery, was initially advised it would be only a few weeks.

We had Niel and David to pack; very friendly and helpfull and STRONG guys

We dealt mainly with Mary Tamilo who was AMAZING. Mary kept us updated with everything and no question was to silly or to big. The packers Jackie and Pete were just as amazing. So polite and friendly and again nothing was too much bother. Would recommend OSS Brisbane to anyone.

Prompt responses to my queries. Value for money relative to others. Packers were both good at their jobs, and funny.

Everything went smoothly and the communication during the process was great

The service was extremely good and the packers were excellent.

Phone manors
Helpfull
Up to date
Prompt

My son's goods including his tools were offloaded the day they were to sail, for some reason and will not arrive until the end of October keaving him unable to earn an income for weeks. Not happy.

.

They miscalculated how long our goods would take to reach our destination. So we were left in a new country in our house with no furniture and other household items for over a week. In addition we had many items broken. We have done 9 moves 3 internationally and this one resulted in the most furniture being broken.

Very professional and friendly, nothing was a problem

Kindness, professional, honesty.

OSS was quick to response to my request for a quotation, their price was competitive, they had Australian an international accreditation and they were very easy to deal with on the phone.

They were quick and very communicative in terms of pick-up, pricing and moving overseas.

OSS World Wide Movers made the experience of an international move seamless and stress free from quote to delivery the service was exceptional from every department.

My shipment has not arrived in Canada yet. Service to this point has been excellent.

Their service and promote response to any questions or queries

From the very beginning to the end i.e. only from the time we communicate with the team through all the emails sent out with their prompt replies to the time whereby the personal effects were collected from the house in Point Cook, we were satisfied with the service given.

All good so far - nice people, quick pack up.

Post pick up contact has been hard to obtain and has been frustrating. A few items not to be packed were on the day

They were absolutely useless. They messed every single part of our logistics, despite having 6 months notice to get it right. We had to rent furnished accommodation for 1 week because they could not get our container delivered on time, and then still deliver 3 days late because they forgot to lodge the correct paperwork (timely release of BOL). We slept the first 3 nights as a family on a mattress on the floor of our new house with no furniture. They made us pay 4 weeks in advance but still cold not get the BIOL released on time. All up, we paid $4000 in extra accommodation because of their incompetence.

From the girls in the office to the guys that came and packed up my stuff, they were all excellent and so helpful and friendly, especially when it came to filling out the paperwork.

Everything went very smoothly

Actual pack and move good but admin and contact in Brisbane very poor no information given on further paperwork and documents needed in Ireland. Communication very poor.

Absolutely amazing job done by the packers, the office staff were always polite and efficient right from the sales guys through to my coordinator who looked after me until my goods were being delivered in London. The delivery unpackers were fantastic unpacked and unwrapped my goods and took away the rubbish they were on time, polite and couldn't recommend them enough. I had a small claim for a piece of damaged furniture, OSS were prompt and helped me through the claims process as I insured with them. My furniture was returned me looking like brand new 2 weeks later. Thank you OSS for the best move ever!

The customer service, and the removalist, and the care taken with the furniture was fantastic, and I could not have wished for any better.
Thanks so so much
Therese & Pauliasi

The team liaise & provide you with updates the whole way through from start to finish. Great customer service, professional & friendly team. Was very nervous about moving however by the time my goods arrived & had unpacked I was impressed at our my goods were not only in tact but all there. Would definitely use again. Thanks OSS!

so far so good, we're only ... half way through guys; CMA CGM Mozart is still on Aus territorial waters; keep yr finger crossed;

The efficient manner in which each and everything that arose was answered fully and satisfactorily in a short time. Further I believe that OSS were concerned to look after the customer better than the other company who quoted. We were offered several options to choose from.

Hadn't arrived yet! Otherwise good!

The office staff I dealt with (Colleen Butcher) and the movers on the day (sadly I don't have their names) were unbelievable. Even for such a small move, they went out of their way to schedule a convenient time for me, then they confirmed it and turned up exactly when agreed. The two men worked like demons - professional, fast and...wow! just so fast!

Good communication throughout, responded to queries and clear information. However, will have to see the final state of the items when they arrive at destination.

Still in the middle of moving but so far so good, they were very good at the uplift

There hands on team plus thete administration process excellent

timely, delivery was good, packed well
except a few minor dents upon arrival

Well from the start of my enquiry with OSS Movers I dealt with Aaron and only him. It made it easy during a stressful time to deal with the same person. He had great customer service and was clear and concise with what I needed to do. OSS Movers were the most cost effective for our move. Would highly recommend OSS to others.

My rating is based on the quoting process, packing and picking up. Our items have not yet been shipped overseas so shall see how that goes.

Excellent communication prior to move. Packers were super careful, helpful and polite. Cheapest price, excellent service.

in Australia OSS World wide Company i gave 5 starts good services and communication i am so happy of them but When it went to Thailand company to took over or deliveries not as happy as Oss world wide. Thanks for giving me some kind of chances to expressed my felling :)

So far our things have been packed and taken to the warehouse but not shipped. Packing went well, we were just under the impression that the packers have used an excessive amount of paper which increased the volume. They also did not have bike cartons in place, even though they were informed that we have bikes.

Every deadline was met and every question answered whether by phone or email.

Packers did not listen to directions, left things in drawers and did not pack everything. Billed for additionals such as tranship while this was never mentioned previously while booking the service with full address details.

The whole moving process wuth OSS From start to finish was extremely stressfree. Household items arrived quick smart frm Brisbane to NZ.

Very professional easy to talk to company. Awesome on site packers. Good communication throughout. Great partners on the NZ side (Transworld). One small breakage which has been dealt with no hassles - If I was silly enough to shift overseas again I would definitely use these companies.

Excellent work and friendly

My goods are still in Melbourne waiting full container load for UK, slight delay, so far so good.

Good communication, polite and professional. Easy to deal with

Excellent service both in collection and packing and delivery in NZ

Amazing company. All staff very helpful and friendly, from the person who did the first quote to the guys who did the packing.

Well organised and good communication of updates. Well packaged. No damage. Only criticism is that the packers in Brisbane missed packing two of the more important cables for the TV.

Expensive and irreplaceable ornaments/pieces smashed and/or broken
Very poorly packed at origin in the face of several instructions for care with these items...Devastated!!

They were very helpful from the office to the packaging and removal guys. Very professional and friendly.

Packaging and placing our goods in the container was good. Everything needed fitted and some of the nice to have things too.

They were friendly, good price, good service and experienced.

All went smoothly, on time, no issues at all.

Really helpful and efficient. Able to pay in installments - so could use refund of my rental deposit to pay after uplift. Great and attentive staff. Also the cost, although underestimated, was extremely competitive.

Re-wrapped my furniture to protect it, but some of my items in boxes were broken upon arrival.

Efficient and responsive to questions.

Overall very helpful, slightly delayed in sending us required paperwork towards the end which made completing it a bit stressful.

There has been clear communication from the outset, and efficient moving of our goods. They had the most reasonable price for the service we required, and have exceeded our expectations to date.

Keep me well informed regarding when it was to be shipped and an approximate date for arriving. But most of all the friendly attitude and communication I received.

Rapido, información clara y fácil de entender, el equipo de trabajo es excelente

Had to get all sorted in very quick timeframe. They responded faboulously well. Nothing was too much. They followed up on every question promptly and went out of their way to help in a way I have never experienced before....and I have moved many times over the last 30 years.

very professional!

Excellent upfront service and on removal day the staff were the best.

We moved from Australia to England.
At the Australian end the service was fantastic and we were very happy with the guys who came to pack over a two day period. Very professional and hard working. When we received our goods at the UK end it was not as professional but it was satisfactory and definitely much better than other stories I heard from expats. Thats why overall I give them 4 out o5

They were very helpful through out the whole process were very professional and explained each step of the move