OSS World Wide Movers provides a full range of international relocation services for household, business or personal effects, to and from Australia.
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We appreciate your feedback and apologise for the difficulties you faced during your relocation. Your move took place amidst the COVID lockdowns in New South Wales, which severely restricted the movement of workers between Local Government Areas (LGAs). Additionally, the US experienced unprecedented levels of port congestion and shortages of drivers and labour.
Based on the most recent correspondence we received from your partner after the settlement of your claim (for A$23,000 out of a total sum insured of A$65,000), we understood that all outstanding issues had been resolved. The last communication we received stated:
"Mark, thank you for the detailed info on the costing of the containers. This disagreement of ours was very well cleared up with this data, which I was trying to get from OSS for a while to understand the various cost components of our move. Given what you sent, we are satisfied with the final terms proposed. Mike, can you please send me the form or fo rms that I need to complete? Sorry for having lost the previous ones in an avalanche of email. It looks like we are a form or two away from having this finalized. Thank you for all of your hard work – Elaine"
To clarify, we would like to address the following points based on your comments:
Your move involved a large consignment of 120 cubic meters, packed into a 40ft and a 20ft container, and an additional 20ft container. Initially, the consignment was estimated to be 120 cubic meters, but you later informed us that the volume would be reduced. Therefore, we made a booking based on shipping a 40ft and a 20ft container only. However, prior to the packing dates, you informed us that you were unable to dispose of some intended items and that additional items would need to be shipped.
Wooden crates are rarely used by the moving industry for export consignments from Australia and were not included in the original quote. Instead, we provided Rebul Crates, which are award-winning packaging made of reinforced cardboard. These crates have a honeycomb design that offers greater shock resistance and ease of handling within the supply chain. They are widely used by museums and art galleries in Australia. The discussions regarding crating before your move were focused on reducing the cost of crating. Various options were discussed, and on August 30, 2021, you clarified the items that should be crated and the ones that should be bubble wrapped. As a result, only three new crates were required, and you were charged accordingly for the crates used.
Your shipment took place in 2021 during the height of COVID-induced delays, port congestion, and increasing freight rates worldwide, especially to the US. This situation was extensively covered by the media at the time and can still be referenced. The volume of your shipment increased from 96 to 120 cubic meters. While the original booking was for a 40ft and a 20ft container, we advised you that amending or cancelling the booking could result in a loss of the booking and a significantly delayed sailing date with higher freight costs. Therefore, the booking proceeded as planned, and revised costs were agreed upon before shipment.
Considering the circumstances, the timeframe for your initial consignment was reasonable. Your effects were packed and uplifted on August 27, 2021, and the main consignment departed on September 27, 2021. The delivery of this consignment took place on December 6, 2021. However, due to the overflow consignment that couldn't travel with the original booking, it arrived at the US port on January 29, 2022. These challenges arose due to COVID restrictions, port congestion, and labour shortages in the US.
We acknowledge that your relocation did not go as smoothly as we would have liked, and we apologize for the difficulties you experienced. It was a challenging period to operate in, and we hope that the finalized settlement allows you to move forward with your life in your new home.