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What makes your company stand out?
We are an International Removal Specialist unlike others and we have been doing this for over 50 years.
Services
International removals
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
FIDI
IAM
BAR
AFRA
AMSA
About
OSS World Wide Movers provides a full range of international relocation services for household, business or personal effects, to and from Australia.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We offer varying levels of cover subject to your needs. Claims are handled promplty by our insurance team.
What is the best advice you would give to customers?
Make sure you do your research on the destination country/city you are looking at moving too. As there are many differing variable such as language/prices/vehicles/schools/transport etc and these can be very different to what you have at home.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
237
Sirelo and Google reviews
85% of the users recommend this removalist
J.
June 23, 2025
on Sirelo
Thank you to OSS for your excellent Customer Service. You have been amazing with all the support provided.
Packing of furniture
Moved from Brisbane (Australia) to London (United Kingdom)
J.
May 27, 2025
on Sirelo
BEWARE! We shipped household furniture back to Indonesia. We paid A$12k for door-to-door service. Once in Indonesia OSS passes off the logistics to its 'partner' company AGS Indonesia who sent us ANOTHER invoice for A$3k which they claimed was for local port charges, storage and truck delivery in order to get our furniture delivered. When we complained to OSS they pointed to their small print about 'extra charges' being likely at the destination. Essentially, OSS passes off responsibility once they have got your money and does not care what happens at the destination. This business practice means OSS does not get involved in the corruption, extortion and 25% 'extra costs' customers experience at the destination. We have moved across continents and countries for work multiple times and have used other global shipping companies and never encountered this practice before, we pay the quote and the shipping is delivered door-to-door. There should not be 25% extra charges if the 'worldwide mover' handles everything smoothly. Our advice is AVOID this company and choose another global shipping operator.Read more
Moved from Melbourne (Australia) to Bali (Indonesia)
D.E.
April 13, 2025
on Sirelo
I wouldn’t suggest going with OSS Movers unless you enjoy unfriendly customer service, logistical nightmares, and a pure lack of care and support from the company.
Let’s begin with how it started, initial movers came over to our apartment. Mind you this is an international move, so a pretty big deal as far as logistics. Movers come in, unfriendly as can be, and just start rudely packing out materials into the box. Not folding, just stuffing them in.
After that awful experience, we’re bombarded with more forms to fill out on top of what we thought we already provided.
Then the kicker of the entire ordeal, my shipment gets held in customs because they didn’t include the proper form. My shipment was stuck for a week while OSS did absolutely nothing. I had to intervene, resign and print forms, and basically do it all myself.
I would NEVER recommend this awful company.
Let’s begin with how it started, initial movers came over to our apartment. Mind you this is an international move, so a pretty big deal as far as logistics. Movers come in, unfriendly as can be, and just start rudely packing out materials into the box. Not folding, just stuffing them in.
After that awful experience, we’re bombarded with more forms to fill out on top of what we thought we already provided.
Then the kicker of the entire ordeal, my shipment gets held in customs because they didn’t include the proper form. My shipment was stuck for a week while OSS did absolutely nothing. I had to intervene, resign and print forms, and basically do it all myself.
I would NEVER recommend this awful company.
Unprofessional
Moved from Paddington (Australia) to New York (United States)
Response of OSS World Wide Movers
May 23, 2025
Hi D E,
We appreciate the feedback and basically dropped the ball here. We sincerely apologise and agree that your experience did not meet our expected service standards. Professionalism is central to OSS World Wide Movers, and we regret that our crew’s conduct fell short. They will be counselled and retrained to prevent this in the future.
We understand that paperwork requirements can be frustrating. While customs documentation is necessary, we should have communicated the process more clearly.
We value your feedback and will use it to improve our processes. Thank you for bringing this to our attention—we will do better.
Regards
OSS World Wide Movers
We appreciate the feedback and basically dropped the ball here. We sincerely apologise and agree that your experience did not meet our expected service standards. Professionalism is central to OSS World Wide Movers, and we regret that our crew’s conduct fell short. They will be counselled and retrained to prevent this in the future.
We understand that paperwork requirements can be frustrating. While customs documentation is necessary, we should have communicated the process more clearly.
We value your feedback and will use it to improve our processes. Thank you for bringing this to our attention—we will do better.
Regards
OSS World Wide Movers
N.M.
February 19, 2025
on Sirelo
I had a deeply disappointing experience with OSS Worldwide Movers, and I feel compelled to share my frustration, especially regarding their lack of after-sales service and communication.
Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.
When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.
Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.
As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.
Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.
In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Read more
Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.
When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.
Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.
As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.
Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.
In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Read more
Efficient
Careless with furniture
Moved from Gold Coast (Australia) to Auckland (New Zealand)
Response of OSS World Wide Movers
March 24, 2025
Dear N
Thank you for your feedback but we are surprised by the claims being made.
As your consignment was collected from a storage unit the cartons that were packed by you were checked and repacked to ensure safe voyage. This is acknowledged by you and evidenced in photos supplied showing OSS packing paper and tape that was applied. The quality of the packing and handling is evidenced by the safe arrival of the cartons albeit for a small dent in what we believe to be a light shade/lantern. With the effects packed in cartons arriving as they departed, the packing appears to have been sufficient. We would encourage you to post the images we have sent you showing your effects as they were packed prior to export.
MPI (Biosecurity) inspections and charges are not a surprised. They are fully disclosed with your quotation clearly noting “MPI/Quarantine may elect to inspect your consignment on arrival, if this occurs an additional charge will be payable at that time.” This is highli ghted and appears on the first page of the proposal. MPI charges are calculated based on multiple components which include the time incurred of a MPI Officer plus the time, cost and resources incurred by the transitional facility to facilitate the inspection. In this instance, New Zealand Movers must provide accredited staff, and facilities for the inspection to occur. The charges incurred are completely in line with industry.
Since the delivery of your consignment, you have communicated with us on numerous occasions, multiple times a day. We have tried to answer those queries promptly, politely, and help.
Here is a quick summary of events:
1. Your effects were repacked, and the repacked cartons arrived in good condition.
2. You were advised of the Quarantine (MPI) charges, which were listed in your quotation. While you initially contested these charges, we appreciate that you eventually paid the fees as advised.
3. After raising concerns that the MPI fees were not disclosed, you claimed that your effects had not been repacked.
4. Once we demonstrated that your cartons were repacked, with our materials and tape clearly visible and photos of the final packed consignment, you then stated that the consignment had not been unpacked upon arrival.
5. After investigation, the delivery team in New Zealand informed us that you were not present during the delivery, and that your partner received your effects and requested that they be stacked in the storage unit.
6. We understand that you have sent numerous emails expressing concerns about various aspects of your move. Please know that we have made every effort to address these as promptly as possible, while balancing our commitments to all of our clients.
7. You purchased an insurance policy for your shipment, and the insurance company is currently handling your claim.
We are confident that the insurance company will be able to assist in repairing your damaged cabinet and the other minor items covered under your policy.
We wish you the best with your future endeavors.
Regards,Read more
Thank you for your feedback but we are surprised by the claims being made.
As your consignment was collected from a storage unit the cartons that were packed by you were checked and repacked to ensure safe voyage. This is acknowledged by you and evidenced in photos supplied showing OSS packing paper and tape that was applied. The quality of the packing and handling is evidenced by the safe arrival of the cartons albeit for a small dent in what we believe to be a light shade/lantern. With the effects packed in cartons arriving as they departed, the packing appears to have been sufficient. We would encourage you to post the images we have sent you showing your effects as they were packed prior to export.
MPI (Biosecurity) inspections and charges are not a surprised. They are fully disclosed with your quotation clearly noting “MPI/Quarantine may elect to inspect your consignment on arrival, if this occurs an additional charge will be payable at that time.” This is highli ghted and appears on the first page of the proposal. MPI charges are calculated based on multiple components which include the time incurred of a MPI Officer plus the time, cost and resources incurred by the transitional facility to facilitate the inspection. In this instance, New Zealand Movers must provide accredited staff, and facilities for the inspection to occur. The charges incurred are completely in line with industry.
Since the delivery of your consignment, you have communicated with us on numerous occasions, multiple times a day. We have tried to answer those queries promptly, politely, and help.
Here is a quick summary of events:
1. Your effects were repacked, and the repacked cartons arrived in good condition.
2. You were advised of the Quarantine (MPI) charges, which were listed in your quotation. While you initially contested these charges, we appreciate that you eventually paid the fees as advised.
3. After raising concerns that the MPI fees were not disclosed, you claimed that your effects had not been repacked.
4. Once we demonstrated that your cartons were repacked, with our materials and tape clearly visible and photos of the final packed consignment, you then stated that the consignment had not been unpacked upon arrival.
5. After investigation, the delivery team in New Zealand informed us that you were not present during the delivery, and that your partner received your effects and requested that they be stacked in the storage unit.
6. We understand that you have sent numerous emails expressing concerns about various aspects of your move. Please know that we have made every effort to address these as promptly as possible, while balancing our commitments to all of our clients.
7. You purchased an insurance policy for your shipment, and the insurance company is currently handling your claim.
We are confident that the insurance company will be able to assist in repairing your damaged cabinet and the other minor items covered under your policy.
We wish you the best with your future endeavors.
Regards,Read more
B.
January 11, 2025
on Sirelo
Great experience using OSS, Gabbie was a great communicator who led us through the process and helped us throughout. It was very simple and easy with the removalist being very friendly and professional. When our stuff arrived in Brisbane it was managed quickly and unpacked on the day we moved into our new house, this was organised very well and James was great with the unloading and unpacking. I would recommend using OSS for international removals.
Friendly
Moved from London (United Kingdom) to Brisbane (Australia)
K.P.
December 6, 2024
on Sirelo
OSS team (from the sales person [Name removed by Sirelo]) to packing team was excellent. [Name removed by Sirelo] explained me in detail the shipping process and was very helpful and professional. The packing team were excellent, professional, polite, easy going and cheerful. They were effective and efficient and made our journey less stressful.
Careful with furniture
Moved from Glebe (Australia) to Westmere (New Zealand)
Thank you for reaching out with your concerns. We appreciate the opportunity to clarify the charges and address the points raised in your review.
All international shipments are subject to Customs clearance, and clearance times will vary. Indonesia has a complex customs process, which will at times lead to unforeseen delays and associated charges such as detention (container rental charges) and demurrage (wharf storage) fees. which can be expensive.
If a container is held by Customs at the port beyond the free time period, the port will apply storage charges until the container is removed from the port. The port operator would argue that ports cannot function if congested with containers, but it is a bitter bill to swallow when the hold is applied by Customs preventing our partners from collecting it. The same could and does happen in Australia, the USA, or many other destinations but more developed countries tend to have more transparent procedures.
Likewise, the shippin g lines offer a period of free time on the use of a container before it must be returned to them for use by other customers. Once this free time is exhausted daily rental charges apply. The quantum of these costs will be determined by the time taken by Customs authorities to clear the consignment, unfortunately for obvious reasons this timeframe is outside of our control.
Our quotation provides for known charges at the destination, but it would not be appropriate or fair to ask clients to pay for potential costs in advance when these costs may not occur. In your case, an additional fee was incurred due to your delivery location not being serviceable by a container truck. A shuttle fee, like detention and demurrage charges are general exclusions from all moving contracts.
There should be no surprises for you in relation to these charges as our quotation not only listed these items as exclusions but made highlighted notes on the first page of the proposal under the heading "Additional Charges" stating:
Likely to apply: Shuttle charges in case of difficult road access to the residence address that requires the goods to be reloaded into a smaller shuttle truck. This will apply for around 80% of the residences: 200 USD/20ft (incl. VAT)
Likely to apply: Shipping Line Demurrage & Detention (combined) and related administration charges, to be billed back as per actual receipt. Port storage charges and related administration charges (est. USD 175-325/20ft)
We understand that unexpected costs can be frustrating, and we strive to be transparent about potential additional charges. The charges were applied were based on actual costs incurred, and receipts from the shipping line and wharf authority have been provided to you as verification.
While we respect your perspective, the characterisation of our business practices are not an accurate reflection of the service and support provided.
We remain available to assist and provide any additional documentation you may require.
Regards
OSS World Wide MoversRead more