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What makes your company stand out?
We are an International Removal Specialist unlike others and we have been doing this for over 50 years.
Services
International removals
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
FIDI
IAM
BAR
AFRA
AMSA
About
OSS World Wide Movers provides a full range of international relocation services for household, business or personal effects, to and from Australia.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We offer varying levels of cover subject to your needs. Claims are handled promplty by our insurance team.
What is the best advice you would give to customers?
Make sure you do your research on the destination country/city you are looking at moving too. As there are many differing variable such as language/prices/vehicles/schools/transport etc and these can be very different to what you have at home.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
234
Sirelo and Google reviews
86% of the users recommend this removalist
N.M.
February 19, 2025
on Sirelo
I had a deeply disappointing experience with OSS Worldwide Movers, and I feel compelled to share my frustration, especially regarding their lack of after-sales service and communication.
Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.
When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.
Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.
As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.
Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.
In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Read more
Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.
When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.
Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.
As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.
Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.
In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Read more
Efficient
Careless with furniture
Moved from Gold Coast (Australia) to Auckland (New Zealand)
B.
January 11, 2025
on Sirelo
Great experience using OSS, Gabbie was a great communicator who led us through the process and helped us throughout. It was very simple and easy with the removalist being very friendly and professional. When our stuff arrived in Brisbane it was managed quickly and unpacked on the day we moved into our new house, this was organised very well and James was great with the unloading and unpacking. I would recommend using OSS for international removals.
Friendly
Moved from London (United Kingdom) to Brisbane (Australia)
K.P.
December 6, 2024
on Sirelo
OSS team (from the sales person [Name removed by Sirelo]) to packing team was excellent. [Name removed by Sirelo] explained me in detail the shipping process and was very helpful and professional. The packing team were excellent, professional, polite, easy going and cheerful. They were effective and efficient and made our journey less stressful.
Careful with furniture
Moved from Glebe (Australia) to Westmere (New Zealand)
A.C.
November 4, 2024
on Sirelo
The advice, help, guidance, support and assistance in getting my shipment completed from the UK was first class. Communication from the move manager was excellent and when I collected my shipment from the deport, the warehouse staff were efficient, helpful and pleasant; indeed all staff involved were an asset to the company. My goods were well packaged and arrived in perfect condition. This company was first class.
Moved from Worcester (United Kingdom) to Sydney (Australia)
S.T.V.
July 22, 2024
on Sirelo
The move was very smoothly handled. We needed to expand our volume last minute which was not a problem. In general, the communication with the company was excellent. In addition, two amazing packers took very good care of our belongings and swiftly packed up everything. We would definitely recommend Oss World Wide Movers to anyone moving overseas.
Friendly
Moved from Watson (Australia) to Slependen (Norway)
P.
July 20, 2024
on Sirelo
I am very impressed by the service provided by OSS Worldwide Movers every step of the way.
From the initial contact with [Name removed by Sirelo], he was very informative of the process and our options. He answered all our questions and was happy to come back out to us a second time after a change of circumstances. He stayed in touch, and was easily contactable through email and phone.
[Name removed by Sirelo] in the office, co-ordinated our move very well, again very easy to communicate with and very knowledgeable in her field. Thanks [Name removed by Sirelo]
We have moved before a few times using other companies, and had breakages etc… We cannot fault OSS. They took care to package our items safely. ?Dwight (The staff member who came out to pack our stuff) was amazing. He managed to efficiently pack all our things, taking great care. Our items arrived safely thanks to this. He is very good at his job!
The two staff members who came out on the second day to pack the container - did so very quickly. They were very good at making our large amount of stuff fit into the one container, thanks for that! They worked very hard.
The partners on the Scottish side (Constantine) were also excellent. The unpacking team of shippers were efficient and we were happy with their service also.
Thanks again!Read more
From the initial contact with [Name removed by Sirelo], he was very informative of the process and our options. He answered all our questions and was happy to come back out to us a second time after a change of circumstances. He stayed in touch, and was easily contactable through email and phone.
[Name removed by Sirelo] in the office, co-ordinated our move very well, again very easy to communicate with and very knowledgeable in her field. Thanks [Name removed by Sirelo]
We have moved before a few times using other companies, and had breakages etc… We cannot fault OSS. They took care to package our items safely. ?Dwight (The staff member who came out to pack our stuff) was amazing. He managed to efficiently pack all our things, taking great care. Our items arrived safely thanks to this. He is very good at his job!
The two staff members who came out on the second day to pack the container - did so very quickly. They were very good at making our large amount of stuff fit into the one container, thanks for that! They worked very hard.
The partners on the Scottish side (Constantine) were also excellent. The unpacking team of shippers were efficient and we were happy with their service also.
Thanks again!Read more
Friendly, Communication, Careful with items
Moved from Melbourne (Australia) to Glasgow (United Kingdom)
