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What makes your company stand out?
We are an International Removal Specialist unlike others and we have been doing this for over 50 years.
Services
International removals
Car & Vehicle transport
Piano transport
Pet transport
Art transport
Associations
FIDI
IAM
BAR
AFRA
AMSA
About
OSS World Wide Movers provides a full range of international relocation services for household, business or personal effects, to and from Australia.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
We offer varying levels of cover subject to your needs. Claims are handled promplty by our insurance team.
What is the best advice you would give to customers?
Make sure you do your research on the destination country/city you are looking at moving too. As there are many differing variable such as language/prices/vehicles/schools/transport etc and these can be very different to what you have at home.
Have you moved with this company?
We'd love to hear about your experience.
Reviews
235
Sirelo and Google reviews
85% of the users recommend this removalist
J.W.
February 25, 2025
on Sirelo
I don't recommend this company who out sources to Gosselin in Europe
They tricked us into paying up front for a 3 bedroom apartment as5 CuM and of course nothing was moved. I have been scammed.
I want a full refund. They charge for email correspondence.
They tricked us into paying up front for a 3 bedroom apartment as5 CuM and of course nothing was moved. I have been scammed.
I want a full refund. They charge for email correspondence.
None
Communication
Moved from Marche (Italy) to Sydney (Australia)
N.M.
February 19, 2025
on Sirelo
I had a deeply disappointing experience with OSS Worldwide Movers, and I feel compelled to share my frustration, especially regarding their lack of after-sales service and communication.
Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.
When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.
Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.
As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.
Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.
In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Read more
Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.
When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.
Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.
As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.
Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.
In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.Read more
Efficient
Careless with furniture
Moved from Gold Coast (Australia) to Auckland (New Zealand)
Response of OSS World Wide Movers
March 24, 2025
Dear N
Thank you for your feedback but we are surprised by the claims being made.
As your consignment was collected from a storage unit the cartons that were packed by you were checked and repacked to ensure safe voyage. This is acknowledged by you and evidenced in photos supplied showing OSS packing paper and tape that was applied. The quality of the packing and handling is evidenced by the safe arrival of the cartons albeit for a small dent in what we believe to be a light shade/lantern. With the effects packed in cartons arriving as they departed, the packing appears to have been sufficient. We would encourage you to post the images we have sent you showing your effects as they were packed prior to export.
MPI (Biosecurity) inspections and charges are not a surprised. They are fully disclosed with your quotation clearly noting “MPI/Quarantine may elect to inspect your consignment on arrival, if this occurs an additional charge will be payable at that time.” This is highli ghted and appears on the first page of the proposal. MPI charges are calculated based on multiple components which include the time incurred of a MPI Officer plus the time, cost and resources incurred by the transitional facility to facilitate the inspection. In this instance, New Zealand Movers must provide accredited staff, and facilities for the inspection to occur. The charges incurred are completely in line with industry.
Since the delivery of your consignment, you have communicated with us on numerous occasions, multiple times a day. We have tried to answer those queries promptly, politely, and help.
Here is a quick summary of events:
1. Your effects were repacked, and the repacked cartons arrived in good condition.
2. You were advised of the Quarantine (MPI) charges, which were listed in your quotation. While you initially contested these charges, we appreciate that you eventually paid the fees as advised.
3. After raising concerns that the MPI fees were not disclosed, you claimed that your effects had not been repacked.
4. Once we demonstrated that your cartons were repacked, with our materials and tape clearly visible and photos of the final packed consignment, you then stated that the consignment had not been unpacked upon arrival.
5. After investigation, the delivery team in New Zealand informed us that you were not present during the delivery, and that your partner received your effects and requested that they be stacked in the storage unit.
6. We understand that you have sent numerous emails expressing concerns about various aspects of your move. Please know that we have made every effort to address these as promptly as possible, while balancing our commitments to all of our clients.
7. You purchased an insurance policy for your shipment, and the insurance company is currently handling your claim.
We are confident that the insurance company will be able to assist in repairing your damaged cabinet and the other minor items covered under your policy.
We wish you the best with your future endeavors.
Regards,Read more
Thank you for your feedback but we are surprised by the claims being made.
As your consignment was collected from a storage unit the cartons that were packed by you were checked and repacked to ensure safe voyage. This is acknowledged by you and evidenced in photos supplied showing OSS packing paper and tape that was applied. The quality of the packing and handling is evidenced by the safe arrival of the cartons albeit for a small dent in what we believe to be a light shade/lantern. With the effects packed in cartons arriving as they departed, the packing appears to have been sufficient. We would encourage you to post the images we have sent you showing your effects as they were packed prior to export.
MPI (Biosecurity) inspections and charges are not a surprised. They are fully disclosed with your quotation clearly noting “MPI/Quarantine may elect to inspect your consignment on arrival, if this occurs an additional charge will be payable at that time.” This is highli ghted and appears on the first page of the proposal. MPI charges are calculated based on multiple components which include the time incurred of a MPI Officer plus the time, cost and resources incurred by the transitional facility to facilitate the inspection. In this instance, New Zealand Movers must provide accredited staff, and facilities for the inspection to occur. The charges incurred are completely in line with industry.
Since the delivery of your consignment, you have communicated with us on numerous occasions, multiple times a day. We have tried to answer those queries promptly, politely, and help.
Here is a quick summary of events:
1. Your effects were repacked, and the repacked cartons arrived in good condition.
2. You were advised of the Quarantine (MPI) charges, which were listed in your quotation. While you initially contested these charges, we appreciate that you eventually paid the fees as advised.
3. After raising concerns that the MPI fees were not disclosed, you claimed that your effects had not been repacked.
4. Once we demonstrated that your cartons were repacked, with our materials and tape clearly visible and photos of the final packed consignment, you then stated that the consignment had not been unpacked upon arrival.
5. After investigation, the delivery team in New Zealand informed us that you were not present during the delivery, and that your partner received your effects and requested that they be stacked in the storage unit.
6. We understand that you have sent numerous emails expressing concerns about various aspects of your move. Please know that we have made every effort to address these as promptly as possible, while balancing our commitments to all of our clients.
7. You purchased an insurance policy for your shipment, and the insurance company is currently handling your claim.
We are confident that the insurance company will be able to assist in repairing your damaged cabinet and the other minor items covered under your policy.
We wish you the best with your future endeavors.
Regards,Read more
B.
January 11, 2025
on Sirelo
Great experience using OSS, Gabbie was a great communicator who led us through the process and helped us throughout. It was very simple and easy with the removalist being very friendly and professional. When our stuff arrived in Brisbane it was managed quickly and unpacked on the day we moved into our new house, this was organised very well and James was great with the unloading and unpacking. I would recommend using OSS for international removals.
Friendly
Moved from London (United Kingdom) to Brisbane (Australia)
K.P.
December 6, 2024
on Sirelo
OSS team (from the sales person [Name removed by Sirelo]) to packing team was excellent. [Name removed by Sirelo] explained me in detail the shipping process and was very helpful and professional. The packing team were excellent, professional, polite, easy going and cheerful. They were effective and efficient and made our journey less stressful.
Careful with furniture
Moved from Glebe (Australia) to Westmere (New Zealand)
A.C.
November 4, 2024
on Sirelo
The advice, help, guidance, support and assistance in getting my shipment completed from the UK was first class. Communication from the move manager was excellent and when I collected my shipment from the deport, the warehouse staff were efficient, helpful and pleasant; indeed all staff involved were an asset to the company. My goods were well packaged and arrived in perfect condition. This company was first class.
Moved from Worcester (United Kingdom) to Sydney (Australia)
S.T.V.
July 22, 2024
on Sirelo
The move was very smoothly handled. We needed to expand our volume last minute which was not a problem. In general, the communication with the company was excellent. In addition, two amazing packers took very good care of our belongings and swiftly packed up everything. We would definitely recommend Oss World Wide Movers to anyone moving overseas.
Friendly
Moved from Watson (Australia) to Slependen (Norway)
We acknowledge your concerns regarding the relocation of your household effects from Marche, Italy to Australia and appreciate the opportunity to address them.
OSS acted entirely professionally and in good faith. As you were a little unsure as to what was going and we provided quotations to ship 3, 5, or 10 cubic metres from your residence in Italy to Sydney. You accepted our quotation for 5 cubic metres, and we made arrangements to pack and collect your effects. This included sending a packing team from Rome on a 500km round trip to your residence.
OSS repeatedly sought a complete inventory listing of the items to be shipped. Despite multiple requests by us and your promises to provide such a listing, an inventory was never provided beyond vague references to items that "might be going" or "not going." Our attempts to conduct an onsite survey were unsuccessful as neither you as our sole point of contact nor your husband were available in Italy at the time, nor did you have a representative appointed to facilitate access.
As part of our agreement, and pre-uplift communications you indicated that a ;large volume of items would be disposed of prior to the relocation. However, this did not occur and when our uplift team arrived, they encountered a much larger volume of effects, significantly exceeding the agreed 5 cubic metres. This substantial discrepancy resulted in immediate logistical complications, as our team was neither prepared nor contracted to handle such a volume. Despite this, our team offered to make alternative arrangements to accommodate the additional items, but this was declined by your husband, who instead cancelled the collection and sent our crew away.
As OSS had made substantial logistical arrangements in advance, the cancellation at this advanced stage resulted in costs that could not be recouped. A portion of the total charges, related to services not yet rendered, remains refundable, and we have outlined these details separately.
Given your academic and professional background, we trust that the details and implications of the agreement were fully understood. Options for varying shipment volumes were clearly presented, and the final selection of 5 cubic metres was made by you with full knowledge of the service limitations.
We regret that the relocation did not proceed as planned, as we would have liked. Unfortunately, in cancelling the service after commencement does incur costs which must be paid.
RegardsRead more