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National moving
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Reviews
305
Sirelo and Google reviews
Elizabeth Robinson
July 4, 2026
on Google
Dealt with this company for a very standard move from one apartment to another, taking like 400 meters. The proceeded to charge me to professional wrap my couch, which they then proceed to drop and drag through the streets of Potts point. I told the movers I would raise a complaint about this on the day and they agree this was a simple issue the front office could solve.
All I asked was for a refund for the cleaning fee and the additional hundreds of dollars the charges me to ‘protect’ my couch.
Spent months trying to find a resolution with the I move team and no response. Only would get a call back when they thought I was trying to book a new move!
Finally after getting a formal written agreement from NSW Fair Trade to have them repay me just for the cleaning fee… I’m still chasing team almost 2 years later, which now I will be proceeding with legal action.
Do not use this company. Predatory behavior and zero accountability for damaging customers personal, beloved, belonging.
Very simple outcome as really a part of doing business (which I would assume insurance would cover). This company clearly doesn’t care about the customers personal belongs.
Totally unacceptable. Do not recommend.Read more
All I asked was for a refund for the cleaning fee and the additional hundreds of dollars the charges me to ‘protect’ my couch.
Spent months trying to find a resolution with the I move team and no response. Only would get a call back when they thought I was trying to book a new move!
Finally after getting a formal written agreement from NSW Fair Trade to have them repay me just for the cleaning fee… I’m still chasing team almost 2 years later, which now I will be proceeding with legal action.
Do not use this company. Predatory behavior and zero accountability for damaging customers personal, beloved, belonging.
Very simple outcome as really a part of doing business (which I would assume insurance would cover). This company clearly doesn’t care about the customers personal belongs.
Totally unacceptable. Do not recommend.Read more
Megan Brownlow
May 4, 2026
on Google
Ammar Shammas and his cousin did a great job today transferring many loved plants in large pots and a great big old staghorn. Everything arrived in perfect condition, thank you
We thank you again, Ammar, for another successful move. Also you, yusef!
We thank you again, Ammar, for another successful move. Also you, yusef!
Margaret
April 8, 2026
on Google
Thank you IMove! You recently did a fantastic job on my move from Sydney to Gold Coast. Excellent, professional and honest service all the way from my first planning call to the actual move which went without any problems at all. All my books and furniture arrived safely and in great condition punctually and with greatest care. Thank you to the whole team both in the office and on the truck.Highly recommended.
Melissa Smith (Mel)
March 5, 2026
on Google
The quote from iMove was $127 an hour for a 12 tonne truck. Lady i spoke to was lovely said their staff was all their own people they didn't sub contract. All staff were police checked etc soon as I paid the $200 deposit I had Eman messaging me saying truck wasn't big enough he recommends a 16 tonne truck plus a 6 tonne. I moved 10 months earlier same furniture different company a 12 tonne was fine. I said ok how much for 16 tonne quote said $145 hour ok fine. On the day 2 young guys turn up in a truck and container trailer that work for Adams and Rofe. So much for not sub contracting. The 2 guys were lovely but slow as. Took them 7 hours to load the truck. It took 2 hours with the last company we used. All up with unloading it was 10 hours plus call out fee of half an hour. When they rang the boss he said no it was $160 an hour so all up cost us $1530. Last company moved us in 5 hours was about $800. I wish I had of taken notice of the bad reviews but the receptionist was lovely gave a great spiel about the service. We have found the bottom of cupboards all chipped from dragging probably when packing the truck. Tubs broken from too much weight stacked on. Boxes that had fragile stickers on top were packed on their sides!!! On top of each other with heavy boxes on top of fragile. They had to use our ladder to hold truck door open as they didn't have a lift on back it was a roller ramp which probably damaged the bottom of the bigger furniture. We're still unpacking finding things broken or damaged. I would not recommend using iMove as what they say is different to what they do. The guys said they often get work because iMove doesn't have the bigger trucks. I'm assuming they use them for international moves. Took twice as long and cost twice as much as last company i used who I'll be using again next time. Do not use this company you will regret it
Oh and now a week later they're trying to ring me to pay the balance. It was paid on the day. Told her maybe contact Adams and Rofe seeing as they did the actual job. Seriously DO NOT use this company. Read all the bad reviews first and believe them. Get everything in writing if you do but i guarantee you'll be very frustrated and disappointed in this companyRead more
Oh and now a week later they're trying to ring me to pay the balance. It was paid on the day. Told her maybe contact Adams and Rofe seeing as they did the actual job. Seriously DO NOT use this company. Read all the bad reviews first and believe them. Get everything in writing if you do but i guarantee you'll be very frustrated and disappointed in this companyRead more
Jai
February 3, 2026
on Google
Would not recommend for your move. Terrible communication skills drivers didn't arrive until 8 pm Monday night. I had to help pack my own house otherwise they would've been there until early next morning. The two removalist themselves were fine. Still would definitely not recommend this company ever again.
Wendy Laij
October 3, 2025
on Google
A friend referred to us to this company. Had an interstate move with Frank and Sam. Service was great. They're punctual, organised, moved swiftly and effortlessly. Preparing your items well will definitely help. Recommend their service 👌. Thank you guys.
What could be improved for imove: update the backend system so all communication on the initial quoting process is consolidated into one instead of separate different emails which create confusion.
What could be improved for imove: update the backend system so all communication on the initial quoting process is consolidated into one instead of separate different emails which create confusion.
