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What is your insurance policy? How do you deal with damaged items?
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Reviews
Two men arrived late, disappeared for two hours to find a third man, had only domestic trolleys.
Took 9 hours to load the truck, 4 hours to unload.
Every plant damaged, pots smashed. Left the washer and dryer behind (they could pick up for an extra fee).
$2,000 cash, $980 by bank transfer and an extra $300 to the driver as they went 'overtime'.
The common property of two buildings trashed.
Incredibly unprofessional.
Postscript:
Management contacted me by phone to apologise and offer recompense. We agreed on an amount (about 10%) and to amend, but not withdraw, my review. They reneged on the deal by email and demanded I remove my review and sign a release to not defame them in reviews. Defamation implies my review was untrue.
There is nothing in my original review that I would would not swear to in any court or tribunal under threat of perjury.Read more
Sam and his team arrived promptly on time, loaded everything efficiently and smoothly with no hesitation, we had to add some time and pay extra due to adding a few forgotten items which we were happy to do so and explained professionally via a call from the office, unloading was fast and successful even with re assembly of some large items. I would recommend Sam and his team to everyone. Very happy overall!
They really went above and beyond, showing great patience and dedication. I truly appreciate their honesty and effort. I did pay extra since it was my fault for underestimating the load, but it was absolutely worth it. I couldn’t have asked for a better team — thank you so much, Michael and Daniel! Highly recommend them to anyone looking for reliable and genuine movers.
The entire team also deserve recognition for their professionalism and efficiency. From the initial booking to the completion of the job, everything was straightforward and reliable. I would happily recommend Sam and the team to anyone looking for a seamless moving experience.
From our very initial communication, I knew they were right for the job. As a Small business run by the owners, Sam and Andi really go the extra distance to ensure your move is stress free and efficient as possible.
We were moving into a new house and the team were very careful and respectful. Look no further for a team that offer great service at a fair price.










