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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
18During my move, several items were damaged, including my refrigerator and a timber table. After reporting the damage, I found the communication process to be very poor. Responses were slow and I often had difficulty obtaining clear information about how my claim would be handled.
I also requested details of the company's insurance arrangements but these were not provided to me. As a result, I had to pursue the matter through the small claims process, which took considerable time and effort. In the end, I accepted a settlement that was significantly lower than the value of the damage and the amount I initially claimed.
My experience was that resolving the issue after the move was stressful and time-consuming. I would recommend that anyone using this company photograph their belongings before the move, keep detailed records of all communications, and ensure they fully understand the company's liability and claims processes before booking.
This review reflects my personal experience and is shared to help others make an informed decision.Read more
After numerous phone calls & excuses they turned up 5 hours late throwing the whole day into chaos.
Still got charged the full quoted amount with no offer of a discount for screwing me around for half the day.
No compensation offered to cover the replacement cost of damaged furniture. Even after numerous phone calls & emails
Would never recommend them to anyone.




