Chess Moving Australia

8.3
Out of 64 Sirelo reviews
84% of the users recommend this removalist
pro
Price
9
pro
Professional
6
pro
Helpful
6
con
Communication
3
con
Failure to comply
1

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About Chess Moving Australia

Chess Moving is a wholly Australian owned and operated removalist company. Their offices are located in every Australian capital city and some regional centres, providing relocation services to individuals, families and businesses.

Branches

East Geebung
172 Robinson Road, QLD 4034, East Geebung
+61(7) 3865 8433
Glenorchy
22 Jackson Street, TAS 7010, Glenorchy
+ 61(3) 6272 0099
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Services

International removals
National moving
Car & Vehicle transport
Pet transport

Associations

Chess Moving Australia is accredited by the following associations:
FIDI
IAM
BAR
AFRA

Type of Removalist

Unknown
8.3
Out of 64 Sirelo reviews
84% of the users recommend this removalist
Write a review
Review
Type of move
64 out of 64 reviews shown
I have used 3 Removalists n nothing but hassles but the guys in Perth were amazing packed all up n with care then the guys from Melbourne came n delivered my furniture and still with great care. Put my stuff in place for me and we’re so careful with everything nothing broken they also were reasonable prices and kept you up to date every step of the way!!! Would definitely recommend to everyone!!! Thanks so much chess u have a fantastic team all round. Very very happy 😊👍
pro
Reasonable price and fantastic
pro
Guys were so professional
con
NA
Moved from Perth (Australia) to Wodonga Victoria (Australia)
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Endgültige Bewertung möchte ich erst vornehmen wenn das Umzugsgut angekommen ist - ich schätze in 2 Monten.
Moved from Balgowlah (Australia) to Muenchen (Germany)
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The move was smooth and worry free and Chess Movers were always in contact with me overseas to get instructions from me on what to packet.
Moved from Sydney (Australia) to San Fernando Pampanga (Philippines)
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they did everything right. arrived on time, packed items very well, kept us up to date with location of items, arrived when they stated
pro
professional yet friendly
Moved from Mount Colah (Australia) to Whangarei (New Zealand)
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Not only provided Chess Moving an offer at the best price - fantastic and rapid communication with the representative, and reliable and impeccable service of the movers made this a smooth and great experience!
Moved from Cooge (Australia) to Liverpool (United Kingdom)
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The Initial contact gave us all the relevant information for our move. The quote was fair. The move was smooth, the men involved were friendly and very helpful. They took all the hassles out of an otherwise stressful day.
pro
Efficiency
pro
Reliability
Moved from Miranda (Australia) to Capetown (South Africa)
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Connected regularly during the whole process, easy to talk to & ask for advice. Provided support with house cleaning & careful with our stuff when packing. Efficient & well prepared.
pro
Communication, personale & reliabke
pro
Careful when packing & went above z&
Moved from Concord (Australia) to Singapore (Singapore)
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couldn't have asked for better service
pro
knowledge
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good service
Moved from Patterson Lakes (Australia) to Auckland (New Zealand)
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My Chess agent could not do enough to assist me, always replied immediately to me emails and the service the packers provided was excellent. I have every confidence of receiving my goods in perfect condition
pro
Service
pro
Price
Moved from Ulladulla Nsw (Australia) to Guerville (France)
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The representative [name removed by Sirelo] did not give us all the information we needed until after we committed to the move! When we tried to complain, he claimed that his duty was not to advice us but it was up to us to chose what we wanted! We ended up paying more that $3000 extra dollars because of his mis advice,He came to our house to check what we wanted to ship and we told him this was our first time with no knowledge of the sizes of containers etc. after seeing what we had, he said they could fit in a 20ft container or a 40 ft if we want to share space with another person. We therefore chose 20ft. After paying and the container arrived, we realised it could not even fit half of our household items. He refused to take responsibility for this and we had to pay an extra $3k + to get the rest of our items shipped. He was very rude and we believe after his instruction, the second group of people who came to pack the second group of items were equally extremely rude to us when we complained
pro
NO Pros at all
con
Terrible company- will never recommend them to anyone
Moved from Stanhope Gardens (Australia) to Mombasa (Kenya)
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Response of
Dear Ms. Odhiambo,
Your reply has been forwarded to my attention within our Quality Control team.
We were quite surprised to receive your comments below as from previous correspondence and numerous discussions I note all of your below concerns were clarified and resolved.

Please note the below chain of events;
• You were provided with over 6 separate detailed quotations as per your request.
• You had agreed to one of the options based on your personal budget which included transport of your vehicle and the remaining space in the container for your effects.
• As outlined in our quotation, the option you selected would allow for only a certain amount of space in the container – which was agreed, and the collection arranged.
• Your vehicle was loaded into the container, and the container was brought to your residence for the remaining space to be loaded with your personal effects.
• During collection, despite the previous information and suggestions outlined in our quote, you had advise d that you believe more items should have fit in the container.
• Our crew made every possible effort to load as much as physically possible as per our quote.
• You had then agreed to send additional items in a separate container.

Our Move Coordinator had provided you with separate options and recommendations as to what size container you would require. I understand the option you selected was based on your budget however as advised this would limit the items you could fit in the container.

Trust the above explains.
Chess Moving Quality Control Team
Fast , uncomplicated , clean , helpfull, on time , good price , friendly ,
Moved from Rutherford (Australia) to Bremen (Germany)
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Very professional. Packing crew was very conscientious - wrapping well, but not to excess (just to inflate volume). Very careful with all items.
pro
Professional packing
pro
Good price
con
About 1 hour late arriving to pack
Moved from Canberra (Australia) to Round Hill (United States)
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Fantastic service from start to finish
Moved from Redcliffe (Australia) to Whangarei (New Zealand)
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My stuff hasn’t yet arrived but so far it went all very well and I had good support with everything
pro
Good support, my questions were always soon answered
pro
Reliability
Moved from New Town (Australia) to Zurich (Switzerland)
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I'm well informed and she (Chess) work with me on the schedule, steps and budget
Moved from Perth (Australia) to Kuala Lumpur (Malaysia)
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We had to change our entry and clearance point in Zimbabwe and Phil was flexible with changing the ship, making our clearance process easier and workable, from the correct end of the country.
pro
Professional and knowledgeable
pro
Experienced packers
Moved from Central Coast (Australia) to Victoria Falls (Zimbabwe)
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we handed our items over early January and 2 months later we need to complete an inventory list. Would have been easier to do whilst packing. So I think the planning can be a bit improved. It makes me feel uncomfortable that we need to complete more forms and possibly pay more money for taxes because our items are shipped via a UK port whilst our stuff is already on the way and we are in the middle of moving outselves.
pro
Friendly people
pro
Seems affordable
con
Unexpected inventory lists
con
Unexpected potebtial increase in costs
Moved from Melbourne (Australia) to Aarhus (Denmark)
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After being told our move would go ahead and be trnsferwd from Brisbane before Christmas our belongings are still sat in Brisbane due to be sgipped 21/01/18. Our house was oacked up 17/11/17
pro
Good price
con
Cannot meet customers expectations
con
Lack of communication
Moved from Redland Bay (Australia) to Halifax (United Kingdom)
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Too many broken items which I think were packed willy nilly in the boxes. I was not made aware that the VAT, duty were going to be so expensive and that I also had to pay port fees. All this made my move a lot more expensive than originally thought. And once my goods arrived in the UK, I had to wait 2 whole months to get them delivered. Not good.
pro
Charming representative
pro
Diligent with services at port of departure
con
Not so diligent once the goods leave
con
Not stressing enough fees in UK, breakage, slow delivery
Moved from Naremburn (Australia) to Paris (France)
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They were a pleasure to move with they came and packed up our house with no problem at all the guys were very awesome to deal with and very friendly I would highly recommend them to any one
pro
Very very helpful
pro
Packaged our furmiture very well
Moved from Sydney (Australia) to Cambridge (New Zealand)
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Good customer service
pro
Value fort money
pro
Removalist Crew
con
Lack of information at times
Moved from Coolbellup (Australia) to New Plymouth (New Zealand)
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Unfortunately the lady who was extremely helpful left before we started the actual moving process. I was passed onto an extremely unhelpful man who I felt was inexperienced and completely lacks customer service skills. After many stressful moments dealing with this particular man I felt it easier to deal directly with the nz agent and bypass chess altogether
pro
The packing men were fantastic
con
Unhelpful service with paperwork
con
No customer care during stressful times
Moved from Adelaide (Australia) to Whakatane (New Zealand)
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Professional and understanding of our requirements
pro
Helpful
pro
Response time
Moved from Perth (Australia) to Basel (Switzerland)
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The staff were excellent extremely helpful company was professional and concerned for our well being I would definitely use or recommend Chessmoving for shipping my cargo without question.
pro
Friendly and professional
pro
Helpful and reasonably priced
Moved from Perth (Australia) to Manila (Philippines)
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Le fecha de salida era marzo, y no fue hasta mayo. Llegaron casi tres meses despues las cajas. Su intermediario en UK un desastre. Problemas y problemas
con
Tiempo
con
Atención
Moved from Melbourne (Australia) to Madrid (Spain)
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So far very good .our shipment arrives in Uk on 19th Augustso we can't as yet tell the full story.
Moved from Berry (Australia) to Beverley (United Kingdom)
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Prompt replies friendly people and competitive rates
pro
All positive
Moved from Tin Can Bay (Australia) to Kaponga (New Zealand)
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Very professional and cooperative.
Customer focused
pro
Competitive
pro
Accomodating
Moved from Bondi Junction (Australia) to Delray Beach (United States)
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Eileen was exceptional in explaining every step of the way. Also the collection team were very professional and did an excelllent job.
pro
Friendly staff support
pro
Skilled packers
Moved from Perth (Australia) to Aberdeen / Scotland (United Kingdom)
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the removal was done in a very professional way. Nice staff and fast respond time.
pro
Competitive Pricing
pro
Professional and fast response time
Moved from Melbourne (Australia) to Aarhus (Denmark)
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Good service. Good communication. Almost the cheapest
pro
Took the time, relaxed way
pro
Really 'thinking with you', helpful
Moved from Roseville (Australia) to Rotterdam (The Netherlands)
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Top class service and follow up.
pro
Going the extra mile
pro
A1 service
Moved from Lalor Park (Australia) to Auckland (New Zealand)
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Very prompt at replies, expert knowledge and very professional from start to finish including every member of the team.
pro
In depth knowledge
pro
Perfect handling of our goods
con
Cost
Moved from Baldivis (Australia) to Toronto (Canada)
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Chess moving Bribane were extemely helpful in suggesting plans to fit in with us. They were very open and compliant to our needs. They packed our effects into wooden lift-vans at our place of pick-up while we watched. Everyone very polite and jovial. Couldnt have been nicer and stress free. Always available to answer questions about meeting our budget requirements.
Moved from Carrara (Australia) to Kingston (NorfolkIsland)
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The guys who packed and moved us were outstanding but the office staff not so. No communication as to what's happening. No advice on whether we can track the ship. We're on a road trip before moving back to U.K. So again I have to contact them.
Moved from Brisbane (Australia) to Norwich (United Kingdom)
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I was more than satisfied with their service.
Moved from Sydney (Australia) to Doncaster (United Kingdom)
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Chess moving kept me fully informed at all times from quotation, pickup, when loaded on ship, landing customs and delivery to my home
Moved from Ambarvale (Australia) to Tauranga (New Zealand)
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The packers did a really professional job. They where quick and made the whole experience stress free
Moved from Perth (Australia) to Aberdean (United Kingdom)
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I'm just happy how fast they serve to their client.
Moved from Yeppoon (Australia) to Toledo (Philippines)
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Can't give more stars as waiting for contents to arrive still. Transit time is months.
Moved from Mount Maria (Australia) to Gillingham Kent (United Kingdom)
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Stuff has not yet landed so reserve judgement but the Pick up side and sales service was excellent.
Moved from Wangara (Australia) to Singapore (Singapore)
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We were very happy with the customer service Chess provided. From the beginning it was clear they were professional and committed to providing us with a great service.
Moved from Canberra (Australia) to Helsinki (Finland)
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Came in and quoted the same day. No hassels and all with a smile.
Moved from Mudgeeraba (Australia) to Auckland (New Zealand)
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I had not made a packer list. Chess said their movers would do it on day of move instead. They did not, and then the coordinator asked me for the list (which, of course I had not done). They also said I had not written the contents on the boxes which was completely untrue. Unfortunate misunderstandings, perhaps, but it has spoiled what was otherwise a positive experience. Our stuff is currently in transit so the job is not complete, however.
Moved from Kensington Park (Australia) to Inverness (United Kingdom)
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Moved from Sydney (Australia) to Singapore (Singapore)
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They were efficient at packing up our belongings and made the removal day easy. Hopefully we receive our stuff quickly on the other end
Moved from Shoalwater (Australia) to Derry City (United Kingdom)
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Willingness to help with any enquiries we made. Helped us in the best possible way in regards to wrappin and organising removal of our essentials. And very well priced.
Moved from Brisbane (Australia) to Auckland (New Zealand)
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Extremely satisfied with the team as a whole. Helpful friendly service. Not pushy
Moved from Brisbane (Australia) to Leicester (United Kingdom)
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From the salesman to the operations guys their customer service was great. A glass table was broken however they replaced it prior to the container leaving - perfect!
Moved from Sydney (Australia) to Mosman (Singapore)
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I felt comfortable throughout process
Moved from Gold Coast (Australia) to Christchurch (New Zealand)
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From the first contact to the removal guys they were very professional and even give me a small discount when I asked and I have been contacted by there agents with in two days to keep me up to date from the name of the ship and how they will help me to minimise paying duty on my house hold goods,
Moved from Bunbury (Australia) to Bangkok (Thailand)
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I was charged and extra $77 for a box for the tv but when I got the quote i was told that all the packaging equipment was supplied so wasnt sure why a box for the tv wasnt supplies or why I wasnt told that there were exclusions to the packaging materials supplied. And then I was told that the movers would come to my house between 11am-1pm, they didnt show up until 2pm and even then showed no sense or urgency as they were late. The second truck pulled up and 2 men got out and stood across the road to have a smoke, didnt start uplifting my goods until about 20-25mins later.
Moved from Werribee (Australia) to Auckland (New Zealand)
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Good so far. Could be five stars but waiting for final part of shift to occur
Moved from Adelaide (Australia) to Christchurch (New Zealand)
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Very helpful and constantly kept in contact with us.
Moved from Sydney (Australia) to Saint Helier (United Kingdom)
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I had a very good communication experience and the packing guys were superb. Very efficient and polite in spite of some difficult packaging.
Moved from Bundall (Australia) to Auckland (New Zealand)
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Very efficient crew, did their best to accommodate all our goods knew what they were doing. Kept us informed of progress and needs. Allowed us to live around them until the final morning which was much appreciated
Moved from Morisset Park (Australia) to Kingston (NorfolkIsland)
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So far so good however haven't received our shipment yet
Moved from Brisbane (Australia) to Palmerston North (New Zealand)
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quick response, friendly, and packaged well
Moved from Melbourne (Australia) to Auckland (New Zealand)
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Very good communication
Moved from Altona North (Australia) to Whakatane (New Zealand)
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kept me updated with information on my belongings without being asked. good response time to my queries. helpful.
Moved from Nairne (Australia) to Stockport (United Kingdom)
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They are extremely helpful with all my questions and requests! Everything done with a smile and efficiency!
Moved from Homebush (Australia) to Oxford (United Kingdom)
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Wonderful to work with and the mover that packed my items were very professional and courteous.
Moved from Pascoe Vale South (Australia) to Afton (United States)
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Great to deal with, well priced.
Moved from St Kilda (Australia) to Copenhagen (Denmark)
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De pakkede tingene meget grundigt ind og de overholdte alle aftaler og indenfor prisen
Moved from Albany creek (Australia) to Måløv (Denmark)
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