Grace Removals Group



Average score of 8.1 out of 39 reviews
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Grace Removals Group
4 Tucks Road
Seven Hills 2147
02 9838 5600

About removalist Grace Removals Group

Grace Removals Group offers home, corporate and commercial moving services, and their staff continue to train in specialised areas of relocation, including fine art and international relocations, all while preserving their long history of quality customer service.

Services

International moving
National removals
Car & Vehicle transport
Pet transport
Art transport

Associations

Grace Removals Group is accredited by the following associations:
IAM
FIDI



Details

Established
1884
Employing
Unknown
Trucks
Unknown

Services

International moving
National removals
Car & Vehicle transport
Pet transport
Art transport

Associations

Grace Removals Group is accredited by the following associations:
IAM
FIDI


Details

Established
1884
Employing
Unknown
Trucks
Unknown

There are currently 39 reviews for Grace Removals Group.
Write a review

Recommendation

Kept informed of progress good communication helpful in respects to paper work. Minimal stress with moving

Pros and cons
Communication
Minimal stress
Moved from Newtown (Australia) to Blenheim (New Zealand).


Recommendation

Customer services rep visited to view move. Came back with quote and helped fill in all forms. Good service. Even helped to deregister vehicles.

Pros and cons
Personal attention and lots of communication
Company employed movers not contractors
Moved from Pillar Valley (Australia) to Auckland (New Zealand).


No recommendation

After Grace removals picked up our belongings from Auckland to ship to Melbourne, we experienced the worst customer service from any company, in our entire lives. It has been 8 weeks now and we still have not heard from Grace.

At all.

We’ve contacted their customer service department several times to find out where our belongings are, and they have promised to get back to us. We have received no return communication. They have not called, emailed or messaged us a single time. We have been completely ignored.

Their brand promise is that “At Grace, our team is committed to making your move as stress-free as possible.” They did the complete opposite.

Interestingly, other negative reviews here have been replied to almost immediately by Grace. We’re intrigued how quickly they respond to this review. It’ll be the first time they have contacted us whatsoever.

Would not ever recommend using this company. Unless you want to make your move as stressful as possible.

Moved from Auckland (New Zealand) to Melbourne (Australia).


Recommendation

They were very prompt in what they did in and out, started straight away and didn’t have a break at all for they 10 and a half hour the young fella was there packing everything up mostly by himself 100% satisfied.

Pros and cons
They were very good at there job and I would recommend them to everyone
But there was a bit of lost communication between us
Moved from Campbelltown (Australia) to Patea (New Zealand).


Recommendation

Great company who had excellent customer service. Move was efficient and they have kept us well notified of the status of our shipping container.

Moved from Kingswood (Australia) to Faversham (United Kingdom).


No recommendation

I signed a contract with Grace to move my goods from Australia to Spain. Since I was moving to an apartment located higher than ground floor, I included difficult access charges in the contract. Once the goods arrived in Europe, a partner of Grace in The Netherlands took the process over.

Once I was in Europe, their partner sent me their booklet with the documentation they required and the service they provided. Since it was mention that their service included delivery to ground floor I wanted to confirm that in my case I had paid for delivery to a different level than ground floor. A week before delivery, I received an email saying that in my case indeed all charges were included and that I would receive my goods a week later.

However, 4 days before delivery I received an invoice mentioning that I had to pay additional difficult access charges for the amount of 500€. No kidding! I already paid for difficult access charges, I asked to confirm that it was all good, it was confirme.. Read more

Pros and cons
Unprofessional
Poor communication
Moved from Canberra (Australia) to Madrid (Spain).


No recommendation

Moved from Adelaide to London. Good marketing, 'Australia's biggest etc'. Frankly, I normally can't be bothered to leave reviews but felt obliged to in case some other poor souls can avoid this sad experience.
Gentleman comes and gives a quote (a Mr [name removed by Sirelo])- quotes, or shall I say deliberately severely under quotes/underestimate items to fit in a 2o feet container. When they have your acceptance and money close to the move they will say your items are no way going to fit into a 20 ft container as per THEIR original quote. At this stage you are desperate and its too late to change company and they basically have you by the short and curlys. They will then charge you extortionate amount to get the job done (40% more!!). Also their packers, who were very nice, will deliberately under fill boxes so that your items do not fit into the space quoted. Should have seen in coming but I didn't as I have never had any such experience= even with their UK partners Doree Bonner wh.. Read more

Pros and cons
Polite and well marketed
Deceitful and misleading
Moved from Adelaide (Australia) to London (United Kingdom).


Recommendation

Excellent Sales consultant, good price and excellent services. I haven't received my boxes yet so I can't tell how my furnitures will be received.

Pros and cons
Come in person for estimating what I need
Friendly sales consultant
Process instructions not very clear
Moved from Chippendale (Australia) to Annemasse (France).


Recommendation

The packing guys were organised and very professional. The quote was fair and the time frame for the shipping to arrive was fast.

Pros and cons
Very reliable service
Kept informed of every step of the move.
I was told what day they were going to deliver the shipping not asked when it was convenient.
Moved from Canning Vale (Australia) to Sydney (Australia).


Recommendation

So far so good, our items have yet to arrive in Australia But they repacked and have placed our belongings in a shopping container and they are now on a ship headed this way.

Moved from Sacramento (United States) to Belgian Gardens (Australia).


Recommendation

OK , the pickup was very good, top people, The office was supportive in every way. Paperwork done in my available time , no big dramas to not complete it NOW, ( huge relief with whatever else was going on ) Still to be shipped to NZ , consolidation takes time. I'm not in a hurry, so that's a bonus.

Pros and cons
efficient pickup
Good liason with the Office.
Moved from Sydney (Australia) to Auckland (New Zealand).


Recommendation

Every thing good

Moved from Padbury (Australia) to Prichard (United States).


No recommendation

Unfortunately a case of over promise and under deliver.
Great communication and help during the assessment phase. Then all down hill.
Turned up 6 hours late on pack up truck day (packers the day before we very good however).
Goods arrived at destination and waited 73 days before they can deliver. Excuses made on customs but not communication was given. Had to follow up 3 times each week before a response was given which was very vague. Asked for ongoing communication so I didn’t have to chase but was never received. Had to chase for information each time.
Final straw was charged unknown and extra costs for handling and storage which was Grace’s fault for delayed delivery.

Pros and cons
Very poor communication
Hidden costs
Moved from Sydney (Australia) to Whangarei (New Zealand).


Recommendation

They were easy to work with and offered just what we needed, nothing was to hard.

Pros and cons
Easy to work with
offered what was needed
Moved from MADELEY (Australia) to Tauranga (New Zealand).


No recommendation

The price is okay but the process took so long

Pros and cons
Cheaper
Response from the company takes a long time
Moved from Bonn (Germany) to Adelaide (Australia).


Recommendation

I had a hiccup or two with them,nothing serious

Pros and cons
Contactable
Efficient
Moved from Perth (Australia) to Ruatoria (New Zealand).


Recommendation

Service and price

Moved from Currawang (Australia) to Uttoxoter (United Kingdom).


Recommendation

The customer care was hands on and personal... rater important when you are putting everything your worked for your whole life in their hands. They came and did an initial quote at the house and a final quote once we were sure of what we were and weren't taking. this made it easier to decide what we wanted or didn't want to take to stay in budget with our move.

Pros and cons
just everyting... we were really happy and will use them in our next move
Moved from Griffith (Australia) to Bedonia (Italy).


Recommendation

Reasonably priced and professionals.

Pros and cons
Price is right
Moved from Newcastle (Australia) to Lincoln (United Kingdom).


Recommendation

Friendly, professional service

Pros and cons
professional staff
Good price
Moved from Point Cook (Australia) to Auckland (New Zealand).


Recommendation

Great team

Pros and cons
Local
Great team
Moved from Wollongong (Australia) to Auckland (New Zealand).


Recommendation

We left everything to them as I was seriously unwell they organised the car house and pet with absolutely no stress to me even helped with paperwork...they went above and beyond to help this has been our least stressful and easiest move internationally we have ever done and were very grateful to the movers at Grace Removals

Moved from Gold Coast (Australia) to Timaru (New Zealand).


Recommendation

They shifted me 2014 from Australia to Hungary, Super!

Moved from Karad (Hungary) to Hobart Tasmania (Australia).


Recommendation

Charged 6800 because I wanted a 29 foot container for exclusive use. I did not want shared fright.

Fantastic service, the whole processing was polite, honest, reliable, calm, immediate and professional. Even the packing team was a pleasure to work with. I am impressed with the accuracy of the labelling. Have relocated internationally several times, this was the best company I have used.

Moved from Terrey Hills (Australia) to Herford (Germany).


Recommendation

Pretty good - were late for pickup but overall good experience

Moved from Potts Point (Australia) to Hulland Ward (United Kingdom).


Recommendation

Moved from East Ballina (Australia) to Taupo (New Zealand).


Recommendation

The customer service representative who visited me was bright, bubbly, and knew what she was talking about. Very straight talker, follow up was fantastic, this company made me feel important. The day the movers arrived, they were both professional and mademe feel relaxed about packing my belongings. I felt comfortable with my choice.

Moved from Perth (Australia) to Greymouth (New Zealand).


No recommendation

Sydney office seems to have far too many people working on the one move, lots of repeated paperwork, and not the best communications, sales man was good, as was head packer, however the junior packing man who wrote the move inventory did not match this up at all to the pre supplied numbered inventory from us.....this has caused a nightmare for the receiving grace branch in NZ and for us

Moved from Alexandria (Australia) to Alexandria (New Zealand).


Recommendation

The final price did come in higher than expected however I am convinced that this would have happened with any of the movers.

Moved from Sydney (Australia) to Auckland (New Zealand).


No recommendation

Annoying damage like dents and chipped corners of furniture, mattress ticking rubbed off causing holes and breakage of lamps,dents on freezer top. Nothing major but enough to get under your skin.

Moved from Melbourne (Australia) to Auckland (New Zealand).


Recommendation

On time, good communication, careful in handling boxes

Moved from Hillarys (Australia) to Oss (The Netherlands).


Recommendation

Moved from Cairns (Australia) to Ryton (United Kingdom).


Recommendation

We had no problems (as apposed our move to NZ with another company) this company was pleasant to deal with, our container arrived on the date promised & the trucking company they used were fantastic & were able to get the container into place without any hassles or fuss

Moved from Gisborne (New Zealand) to Melbourne (Australia).


No recommendation

The Melbourne office was fantastic. Fast, efficient service.
The Auckland office has been awful, little contact and delivery timeframe advised has been far exceeded. We have yet to receive our shipment a month after arriving in NZ

Moved from Wyndham Vale (Australia) to Rotorua (New Zealand).


No recommendation

It seemed like Grace had no experience in relocating to China. Major issues with customs due to non itemised inventory, items not valued etc... Lucky I have excellent support in China from other means.

Moved from Adelaide (Australia) to Ningbo (China).


Recommendation

Moved from Sydney (Australia) to Pretoria (South Africa).


Recommendation

Great service, smooth removal, no issues to date

Moved from Mount Hawthorn (Australia) to Port Elizabeth (South Africa).


Recommendation

Quick and professional service

Moved from Hastings Point (Australia) to Dargaville North Auckland (New Zealand).


Recommendation

Nice and helpful staff, shipment has not arrived at destination yet.

Moved from Syndey (Australia) to Auckland (New Zealand).

Headquarters

Grace Removals Group

4 Tucks Road
Seven Hills 2147
02 9838 5600

Branches

Alice Springs 9 Elder Street, Alice Springs, NT 0870
02 6024 5822
Altona 22 Salta Drive, Altona, VIC 3025
03 9680 0300
Beverley 30 Charles Road, Beverley, SA 5009
08 8405 5000
Breakwater 24 Industrial Place, Breakwater, VIC 3219
03 5221 4505
Brighton 63 Greenbanks Road, Brighton, TAS 7030
03 6263 6082
Broome 7 Archer Street, Broome, WA 6725
08 9192 2232
Bunbury 88 King Road, Bunbury, WA 6230
08 9791 5108
Bunbury 13 Gibbons Road, Bunbury, WA 6230
08 9725 4222
Bundaberg 2/22 Production Street, Bundaberg, QLD 4670
07 4151 0584
Burleigh Heads 12 Junction Road, Burleigh Heads, QLD 4220
07 5593 7574
Burleigh Heads 23 Alex Fisher Drive, Burleigh Heads, QLD 4220
07 5593 4088
Campbelltown 9 Hepher Road, Campbelltown, NSW 2560
02 4645 8000
Eaglehawk 13 Baldock Court, Eaglehawk, VIC 3556
03 5444 5858
East Arm 11 Campion Road, East Arm, NT 0822
08 8984 3433
Forrestfield 236 Berkshire Road, Forrestfield, WA 6058
08 9454 0999
Glenvale 807-809 Greenwattle Street, Glenvale, QLD 4350
07 4614 0594
Hallam 195 - 201 Princes Highway, Hallam, VIC 3803
03 9796 5155
Hume 54 Sawmill Circuit, Hume, ACT 2620
02 6232 1000
Kalgoorlie 16 Close Way, Kalgoorlie, WA 6430
08 9454 0999
Karratha Lot 1958 Pyramid Road, Karratha, WA 6714
08 9185 1009
Kunda Park 25 Enterprise Street, Kunda Park, QLD 4556
07 5445 5200
Mayfield West 7 Laurio Place, Mayfield West, NSW 2304
02 4960 7607
Milpara 548 Albany Highway, Milpara, WA 6330
08 9842 1222
Mount St John 67 Toll Street, Mount St John, QLD 4818
07 4774 5035
Orange Lot 3 Industry Drive, Orange, NSW 2800
02 6393 5200
Paget Mackay 2 Elvin Street, Paget Mackay, QLD 4740
07 4952 5666
Portsmith 6/14 Toohey Street, Portsmith, QLD 4870
07 4035 5061
Rockhampton 80 McLaughlin Street, Rockhampton, QLD 4701
07 4936 1016
Seven Hills 4 Tucks Road, Seven Hills, NSW 2147
1300 766 233
Tamworth 16-18 Dampier Street, Tamworth, NSW 2340
02 6765 4700
Unanderra 64 Doyle Avenue, Unanderra, NSW 2526
02 4271 8388
Warana 40 Premier Circuit, Warana, QLD 4575
07 5450 1144
Webberton 233 Flores Road, Webberton, WA 6530
08 9923 2220
Wedgefield 1642 Moorambine Street, Wedgefield, WA 6721
08 9172 1311
Wendouree 13 Caravan Street, Wendouree, VIC 3355
03 5339 2246
West Footscray 9 Ashley Street, West Footscray, VIC 3012
03 9680 0300
Willawong 420 Sherbrooke Road, Willawong, QLD 4110
07 3246 6777
Wodonga 61 Wigg Street, Wodonga, VIC 3690
02 6024 5822

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