Grace Removals Group
Pros and cons
About removalist Grace Removals Group
Grace Removals Group offers home, corporate and commercial moving services, and their staff continue to train in specialised areas of relocation, including fine art and international relocations, all while preserving their long history of quality customer service.
Services
Associations
Services
Associations
Details
Kept informed of progress good communication helpful in respects to paper work. Minimal stress with moving
Customer services rep visited to view move. Came back with quote and helped fill in all forms. Good service. Even helped to deregister vehicles.
After Grace removals picked up our belongings from Auckland to ship to Melbourne, we experienced the worst customer service from any company, in our entire lives. It has been 8 weeks now and we still have not heard from Grace.
At all.
We’ve contacted their customer service department several times to find out where our belongings are, and they have promised to get back to us. We have received no return communication. They have not called, emailed or messaged us a single time. We have been completely ignored.
Their brand promise is that “At Grace, our team is committed to making your move as stress-free as possible.” They did the complete opposite.
Interestingly, other negative reviews here have been replied to almost immediately by Grace. We’re intrigued how quickly they respond to this review. It’ll be the first time they have contacted us whatsoever.
Would not ever recommend using this company. Unless you want to make your move as stressful as possible.
They were very prompt in what they did in and out, started straight away and didn’t have a break at all for they 10 and a half hour the young fella was there packing everything up mostly by himself 100% satisfied.
Great company who had excellent customer service. Move was efficient and they have kept us well notified of the status of our shipping container.
I signed a contract with Grace to move my goods from Australia to Spain. Since I was moving to an apartment located higher than ground floor, I included difficult access charges in the contract. Once the goods arrived in Europe, a partner of Grace in The Netherlands took the process over.
Once I was in Europe, their partner sent me their booklet with the documentation they required and the service they provided. Since it was mention that their service included delivery to ground floor I wanted to confirm that in my case I had paid for delivery to a different level than ground floor. A week before delivery, I received an email saying that in my case indeed all charges were included and that I would receive my goods a week later.
However, 4 days before delivery I received an invoice mentioning that I had to pay additional difficult access charges for the amount of 500€. No kidding! I already paid for difficult access charges, I asked to confirm that it was all good, it was confirme.. Read more
Moved from Adelaide to London. Good marketing, 'Australia's biggest etc'. Frankly, I normally can't be bothered to leave reviews but felt obliged to in case some other poor souls can avoid this sad experience.
Gentleman comes and gives a quote (a Mr [name removed by Sirelo])- quotes, or shall I say deliberately severely under quotes/underestimate items to fit in a 2o feet container. When they have your acceptance and money close to the move they will say your items are no way going to fit into a 20 ft container as per THEIR original quote. At this stage you are desperate and its too late to change company and they basically have you by the short and curlys. They will then charge you extortionate amount to get the job done (40% more!!). Also their packers, who were very nice, will deliberately under fill boxes so that your items do not fit into the space quoted. Should have seen in coming but I didn't as I have never had any such experience= even with their UK partners Doree Bonner wh.. Read more
Excellent Sales consultant, good price and excellent services. I haven't received my boxes yet so I can't tell how my furnitures will be received.
The packing guys were organised and very professional. The quote was fair and the time frame for the shipping to arrive was fast.
So far so good, our items have yet to arrive in Australia But they repacked and have placed our belongings in a shopping container and they are now on a ship headed this way.
OK , the pickup was very good, top people, The office was supportive in every way. Paperwork done in my available time , no big dramas to not complete it NOW, ( huge relief with whatever else was going on ) Still to be shipped to NZ , consolidation takes time. I'm not in a hurry, so that's a bonus.
Every thing good
Unfortunately a case of over promise and under deliver.
Great communication and help during the assessment phase. Then all down hill.
Turned up 6 hours late on pack up truck day (packers the day before we very good however).
Goods arrived at destination and waited 73 days before they can deliver. Excuses made on customs but not communication was given. Had to follow up 3 times each week before a response was given which was very vague. Asked for ongoing communication so I didn’t have to chase but was never received. Had to chase for information each time.
Final straw was charged unknown and extra costs for handling and storage which was Grace’s fault for delayed delivery.
They were easy to work with and offered just what we needed, nothing was to hard.
The price is okay but the process took so long
I had a hiccup or two with them,nothing serious
Service and price
The customer care was hands on and personal... rater important when you are putting everything your worked for your whole life in their hands. They came and did an initial quote at the house and a final quote once we were sure of what we were and weren't taking. this made it easier to decide what we wanted or didn't want to take to stay in budget with our move.
Reasonably priced and professionals.
Friendly, professional service
Great team
We left everything to them as I was seriously unwell they organised the car house and pet with absolutely no stress to me even helped with paperwork...they went above and beyond to help this has been our least stressful and easiest move internationally we have ever done and were very grateful to the movers at Grace Removals
They shifted me 2014 from Australia to Hungary, Super!
Charged 6800 because I wanted a 29 foot container for exclusive use. I did not want shared fright.
Fantastic service, the whole processing was polite, honest, reliable, calm, immediate and professional. Even the packing team was a pleasure to work with. I am impressed with the accuracy of the labelling. Have relocated internationally several times, this was the best company I have used.
Pretty good - were late for pickup but overall good experience
The customer service representative who visited me was bright, bubbly, and knew what she was talking about. Very straight talker, follow up was fantastic, this company made me feel important. The day the movers arrived, they were both professional and mademe feel relaxed about packing my belongings. I felt comfortable with my choice.
Sydney office seems to have far too many people working on the one move, lots of repeated paperwork, and not the best communications, sales man was good, as was head packer, however the junior packing man who wrote the move inventory did not match this up at all to the pre supplied numbered inventory from us.....this has caused a nightmare for the receiving grace branch in NZ and for us
The final price did come in higher than expected however I am convinced that this would have happened with any of the movers.
Annoying damage like dents and chipped corners of furniture, mattress ticking rubbed off causing holes and breakage of lamps,dents on freezer top. Nothing major but enough to get under your skin.
On time, good communication, careful in handling boxes
We had no problems (as apposed our move to NZ with another company) this company was pleasant to deal with, our container arrived on the date promised & the trucking company they used were fantastic & were able to get the container into place without any hassles or fuss
The Melbourne office was fantastic. Fast, efficient service.
The Auckland office has been awful, little contact and delivery timeframe advised has been far exceeded. We have yet to receive our shipment a month after arriving in NZ
It seemed like Grace had no experience in relocating to China. Major issues with customs due to non itemised inventory, items not valued etc... Lucky I have excellent support in China from other means.
Great service, smooth removal, no issues to date
Quick and professional service
Nice and helpful staff, shipment has not arrived at destination yet.
Headquarters
Grace Removals Group
Seven Hills 2147
Branches
