Grace Removals Group
Pros and cons
Seven Hills NSW 2147
Chamber of Commerce
Registration number is unknown
About moving company Grace Removals Group
Grace Removals Group offers home, corporate and commercial moving services, and their staff continue to train in specialised areas of relocation, including fine art and international relocations, all while preserving their long history of quality customer service.
Services
Type of Mover
Associations
Services
Type of Mover
Associations
Details
Lost or misplaced items still not delivered after six months.
I have 27 boxes (yes 27 boxes) undelivered and no explanation as to why they cannot be located . They contain many irreplaceable personal items.
Although covered by insurance the missing items are only of value to myself and my family and as such are irreplaceable.
I have been assured they will be delivered if and when located but I am still waiting.
The items were in storage for 6 months before delivery and one would have expected that they would be kept together.
Some items were broken of those that were delivered.
I would never use Grace again nor would I recommend them.
The worse movers I’ve ever used. I’ve moved to 16 countries. I’ve never seen such incompetence! The Manager should not be in that job. I paid for an international move, wrapping and for valuable statues to be crated. Due to the pandemic I had to store my belongings with them for 3months. The goods were not wrapped, they were literally dumped in their storage. One of the statues was broken beyond repair their excuse was that the crate made was too small for the statue. They had 3months! When it was time to pay for the damages they came up with excuses. Speaking to my lawyer the value of the statue was below $30,000. My only option is Queensland tribunal. Don’t ever use this company if you value your personal belongings. They treat your goods like trash. Boxes were not labeled correctly. Not to mention that on credit card transaction fee of 1.5% they charged an additional gst. Even if there was already a GST on the total invoice . In the end it cost me more money as I had to use a differ.. Read more
Engaged Grace for an interstate move (NSW to NT) in November / December 2020. Sales rep was great, took a detailed evaluation of the items and the move volume, which came up to 1.25 the size of a 20-foot container. This meant that the shipment would come in two parts, and he suggested that we ensure the important items were packed first so that they would arrive first as the other container would have to wait to be filled with the items from another customer before it would be shipped, which was fine with us. Plus, the extra services offered made the difference between them and their competitors. Price came back higher than the rest, but they were the only ones that claimed to be able to meet the short time frame of the move (2 weeks).
The Sydney crew came to pack up the items and while they did a pretty good job, two issues started to ring alarm bells. Firstly, the movers came to start the packing at 1330 H, after another house pack-up that morning. Apparently, they were not infor.. Read more
[Name removed by Sirelo] provided a good service overall
[Name removed by Sirelo], the moving consultant was very proactive and helpful. Ceva who were subcontractors to move the vehicle deserve 0 stars.
I engaged Grace removals as they held themselves out to be Australia's hassle-free remover with no stress. This was important to me as my wife was left to handle the move alone in Sydney as I was trapped in Adelaide due to COVID.
I chose them for this reason even though they were $3000 dollars more expensive than the next quote. I was trying to minimize the stress for my partner. What was delivered was an absolute mess and achieved the opposite of what I was paying extra to avoid.
Our belongings arrived in Adelaide but that was the total and only value of this move. The handling and management of the move was disastrous from Go to Woah.
It was perhaps among the most stressful experiences I have ever had. Here is a list;
- Quote process lacked detailed explanations of services included/excluded
- pre-pack boxes not delivered
- Grace's pre-pack up crew was hours late and did not complete the pre-pack properly. No phone call to advise us that they would be late we had to .. Read more
The Gold coast side was a great experience, but when we arrived here furniture we were told would be assembled like bed lounges unwrapped and set up none of this was done.
This was disappointing to arrive to see this not done . We had 2 follow up calls from Grace , I explained to them our issues they seemed concerned but 2 weeks later still no one has got back to us.
We chose Grace removalists for our move from Sydney to Christchurch (NZ) from three other removalists as they were comparative in cost and were the only company that did an onsite quote.
It required a two day move with items in storage and two motorbikes. Day 1 packing team decided to take it easy and knock off at 2.30pm which meant there was two much work for Day 2. One of the packers had bad attitude; would not collapse shelving that we were told would be collapsed, had to be reminded several times to go back and pack rooms and items that had not been put on the truck. We then discovered that items had been missed from the inventory or were put down as 'owner packed' because they couldn't be bothered repacking items we had put into boxes for storage. This was a nightmare when it came to The Ministry of Primary Industries inspection with us having to double guess what these 'owner packed' items were.
The Good: We received our goods in New Zealand within 5 weeks and the receiving .. Read more
Worst removal experience - broke marble dining table then refused to pay proper compensation
I engage them to move some very expensive furniture including marble and art works- they promised they were experts and they would arrange crates and specialist art removalists - they completely failed - no special crates turned up - art specialist were simply young kids with no experience - they then broke my marble table worth $4500 then stuffed me around and would not pay proper compensation for weeks - don’t ever risk a move with this company they will completely screw it up and management will stuff you around simply to screw you over
Grace was beautiful at Selling their product. Unfortunately the hassle free, fully controlled door to door delivery that they sold is not what they delivered. I was super satisfied when I was sold Grace and felt like I was in good hands at the very beginning. They never communicated that there would be other vendors that they contract with that will charge you for their services to get your stuff actually to your door. I had more then a 10% increase in cost that wasn't ever communicated to me as something that might happen. Grace mislead me to believe that they would provide a well handled door to door delivery and they did not. Be wary as to what is actually in the quote they give you and know that you might have to pay more for what they commit to you from their vendors they work with.
quick reply, helpful staff, fair price, everything went well. i would recommend the company to anyone
Kept informed of progress good communication helpful in respects to paper work. Minimal stress with moving
Customer services rep visited to view move. Came back with quote and helped fill in all forms. Good service. Even helped to deregister vehicles.
After Grace removals picked up our belongings from Auckland to ship to Melbourne, we experienced the worst customer service from any company, in our entire lives. It has been 8 weeks now and we still have not heard from Grace.
At all.
We’ve contacted their customer service department several times to find out where our belongings are, and they have promised to get back to us. We have received no return communication. They have not called, emailed or messaged us a single time. We have been completely ignored.
Their brand promise is that “At Grace, our team is committed to making your move as stress-free as possible.” They did the complete opposite.
Interestingly, other negative reviews here have been replied to almost immediately by Grace. We’re intrigued how quickly they respond to this review. It’ll be the first time they have contacted us whatsoever.
Would not ever recommend using this company. Unless you want to make your move as stressful as possible.
They were very prompt in what they did in and out, started straight away and didn’t have a break at all for they 10 and a half hour the young fella was there packing everything up mostly by himself 100% satisfied.
Great company who had excellent customer service. Move was efficient and they have kept us well notified of the status of our shipping container.
I signed a contract with Grace to move my goods from Australia to Spain. Since I was moving to an apartment located higher than ground floor, I included difficult access charges in the contract. Once the goods arrived in Europe, a partner of Grace in The Netherlands took the process over.
Once I was in Europe, their partner sent me their booklet with the documentation they required and the service they provided. Since it was mention that their service included delivery to ground floor I wanted to confirm that in my case I had paid for delivery to a different level than ground floor. A week before delivery, I received an email saying that in my case indeed all charges were included and that I would receive my goods a week later.
However, 4 days before delivery I received an invoice mentioning that I had to pay additional difficult access charges for the amount of 500€. No kidding! I already paid for difficult access charges, I asked to confirm that it was all good, it was confirme.. Read more
Moved from Adelaide to London. Good marketing, 'Australia's biggest etc'. Frankly, I normally can't be bothered to leave reviews but felt obliged to in case some other poor souls can avoid this sad experience.
Gentleman comes and gives a quote (a Mr [name removed by Sirelo])- quotes, or shall I say deliberately severely under quotes/underestimate items to fit in a 2o feet container. When they have your acceptance and money close to the move they will say your items are no way going to fit into a 20 ft container as per THEIR original quote. At this stage you are desperate and its too late to change company and they basically have you by the short and curlys. They will then charge you extortionate amount to get the job done (40% more!!). Also their packers, who were very nice, will deliberately under fill boxes so that your items do not fit into the space quoted. Should have seen in coming but I didn't as I have never had any such experience= even with their UK partners Doree Bonner wh.. Read more
Excellent Sales consultant, good price and excellent services. I haven't received my boxes yet so I can't tell how my furnitures will be received.
The packing guys were organised and very professional. The quote was fair and the time frame for the shipping to arrive was fast.
So far so good, our items have yet to arrive in Australia But they repacked and have placed our belongings in a shopping container and they are now on a ship headed this way.
OK , the pickup was very good, top people, The office was supportive in every way. Paperwork done in my available time , no big dramas to not complete it NOW, ( huge relief with whatever else was going on ) Still to be shipped to NZ , consolidation takes time. I'm not in a hurry, so that's a bonus.
Every thing good
Unfortunately a case of over promise and under deliver.
Great communication and help during the assessment phase. Then all down hill.
Turned up 6 hours late on pack up truck day (packers the day before we very good however).
Goods arrived at destination and waited 73 days before they can deliver. Excuses made on customs but not communication was given. Had to follow up 3 times each week before a response was given which was very vague. Asked for ongoing communication so I didn’t have to chase but was never received. Had to chase for information each time.
Final straw was charged unknown and extra costs for handling and storage which was Grace’s fault for delayed delivery.
They were easy to work with and offered just what we needed, nothing was to hard.
The price is okay but the process took so long
I had a hiccup or two with them,nothing serious
Service and price
The customer care was hands on and personal... rater important when you are putting everything your worked for your whole life in their hands. They came and did an initial quote at the house and a final quote once we were sure of what we were and weren't taking. this made it easier to decide what we wanted or didn't want to take to stay in budget with our move.
Reasonably priced and professionals.
Friendly, professional service
Great team
We left everything to them as I was seriously unwell they organised the car house and pet with absolutely no stress to me even helped with paperwork...they went above and beyond to help this has been our least stressful and easiest move internationally we have ever done and were very grateful to the movers at Grace Removals
They shifted me 2014 from Australia to Hungary, Super!
Charged 6800 because I wanted a 29 foot container for exclusive use. I did not want shared fright.
Fantastic service, the whole processing was polite, honest, reliable, calm, immediate and professional. Even the packing team was a pleasure to work with. I am impressed with the accuracy of the labelling. Have relocated internationally several times, this was the best company I have used.
Pretty good - were late for pickup but overall good experience
The customer service representative who visited me was bright, bubbly, and knew what she was talking about. Very straight talker, follow up was fantastic, this company made me feel important. The day the movers arrived, they were both professional and mademe feel relaxed about packing my belongings. I felt comfortable with my choice.
Sydney office seems to have far too many people working on the one move, lots of repeated paperwork, and not the best communications, sales man was good, as was head packer, however the junior packing man who wrote the move inventory did not match this up at all to the pre supplied numbered inventory from us.....this has caused a nightmare for the receiving grace branch in NZ and for us
The final price did come in higher than expected however I am convinced that this would have happened with any of the movers.
Annoying damage like dents and chipped corners of furniture, mattress ticking rubbed off causing holes and breakage of lamps,dents on freezer top. Nothing major but enough to get under your skin.
On time, good communication, careful in handling boxes
We had no problems (as apposed our move to NZ with another company) this company was pleasant to deal with, our container arrived on the date promised & the trucking company they used were fantastic & were able to get the container into place without any hassles or fuss
The Melbourne office was fantastic. Fast, efficient service.
The Auckland office has been awful, little contact and delivery timeframe advised has been far exceeded. We have yet to receive our shipment a month after arriving in NZ
It seemed like Grace had no experience in relocating to China. Major issues with customs due to non itemised inventory, items not valued etc... Lucky I have excellent support in China from other means.
Great service, smooth removal, no issues to date
Quick and professional service
Nice and helpful staff, shipment has not arrived at destination yet.
Other reviews
Headquarters
Grace Removals Group
Seven Hills NSW 2147
Chamber of Commerce
Registration number is unknown
Branches
