Grace Removals Group

The customer care was hands on and personal... rater important when you are putting everything your worked for your whole life in their hands. They came and did an initial quote at the house and a final quote once we were sure of what we were and weren't taking. this made it easier to decide what we wanted or didn't want to take to stay in budget with our move.

Reasonably priced and professionals.

Friendly, professional service

Great team

We left everything to them as I was seriously unwell they organised the car house and pet with absolutely no stress to me even helped with paperwork...they went above and beyond to help this has been our least stressful and easiest move internationally we have ever done and were very grateful to the movers at Grace Removals

They shifted me 2014 from Australia to Hungary, Super!

Charged 6800 because I wanted a 29 foot container for exclusive use. I did not want shared fright.

Fantastic service, the whole processing was polite, honest, reliable, calm, immediate and professional. Even the packing team was a pleasure to work with. I am impressed with the accuracy of the labelling. Have relocated internationally several times, this was the best company I have used.

Pretty good - were late for pickup but overall good experience

The customer service representative who visited me was bright, bubbly, and knew what she was talking about. Very straight talker, follow up was fantastic, this company made me feel important. The day the movers arrived, they were both professional and mademe feel relaxed about packing my belongings. I felt comfortable with my choice.

Sydney office seems to have far too many people working on the one move, lots of repeated paperwork, and not the best communications, sales man was good, as was head packer, however the junior packing man who wrote the move inventory did not match this up at all to the pre supplied numbered inventory from us.....this has caused a nightmare for the receiving grace branch in NZ and for us

The final price did come in higher than expected however I am convinced that this would have happened with any of the movers.

Annoying damage like dents and chipped corners of furniture, mattress ticking rubbed off causing holes and breakage of lamps,dents on freezer top. Nothing major but enough to get under your skin.

On time, good communication, careful in handling boxes

We had no problems (as apposed our move to NZ with another company) this company was pleasant to deal with, our container arrived on the date promised & the trucking company they used were fantastic & were able to get the container into place without any hassles or fuss

The Melbourne office was fantastic. Fast, efficient service.
The Auckland office has been awful, little contact and delivery timeframe advised has been far exceeded. We have yet to receive our shipment a month after arriving in NZ

It seemed like Grace had no experience in relocating to China. Major issues with customs due to non itemised inventory, items not valued etc... Lucky I have excellent support in China from other means.

Great service, smooth removal, no issues to date

Quick and professional service

Nice and helpful staff, shipment has not arrived at destination yet.