Grace Removals Group

6.3
based on 507
Sirelo and Google reviews
i
What customers are saying
pro
Communication (6)
pro
Friendly (5)
pro
Price (4)
con
Unprofessional (5)
Services
International removals
National moving
Car & Vehicle transport
Pet transport
Art transport
Associations
FIDI
IAM
AFRA

About

Grace Removals Group offers home, corporate and commercial moving services, and their staff continue to train in specialised areas of relocation, including fine art and international relocations, all while preserving their long history of quality customer service.

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Reviews

507
6.3
based on 507
Sirelo and Google reviews
How is the review score calculated?
63% of the users recommend this removalist
 on Sirelo
THE WORST EXPERIENCE IN THE WORLD. Not only did they lie to me telling me we were first having our shipment going through DHL which resulted in my wife spending countless hours packing the boxes but they had NO IDEA WHAT WAS GOING ON. I was charged many different prices and ended up paying 3x the estimated price. In addition there were a whole bunch of 'additional' and 'hidden' costs. The main person seemed to have absolutely no clue what she was doing AT ALL. PLEASE PLEASE PLEASE AVOID AT ALL COSTS!!!!!!!!!
con
Price
Moved from Singapore (Singapore) to Sydmey (Australia)
 on Sirelo
After several abortive attempts to get companies in the UK to understand that I already live in Australia, I found Grace easy to deal with and it was all wrapped up in days
pro
Helpful
Moved from Maudlam (United Kingdom) to Perth (Australia)
 on Sirelo
Poorly packed my goods, once arrived to Australia, I have $13,000 worth of damage, which is now having to go through my insurance claim which is still pending, months later.
con
Unvorsichtig mit Möbeln
Moved from Pirna (Germany) to Perth (Australia)
 on Sirelo
Regular communication, patient updates and reasonable price. The sales person delivered some boxes as requested before the shipping date.
pro
Price
Moved from Camberwell (Australia) to Peterborough (Australia)
 on Sirelo
They deserve a high rating as they have amazing customer service and treated me with respect especially with how nervous I was
Moved from Ellen Grove (Australia) to Brighton (United Kingdom)
 on Sirelo
The worst service provider experience of my life. We were hugely overcharged for what i thought was maybe worthwhile for a premium service.
the move from Sydney to Melbourne took them 9 days to move. Broken things everywhere. I got harassed multiple times a day for an invoice discrepancy but when it cam to getting any assistance it was radio silence. Would certainly not recommend and will never use them again.
con
expensive, unresponsive, no accountability
Moved from Sydney (Australia) to Melbourne (Australia)

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Review Sources

Sirelo
5.4
62
Google
7.6
445
True Local
4.4
6
Yellow Pages
9.8
8

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