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Services
National moving
Pet transport
Associations
AFRA
About
Aceline Removals are not just the Newcastle Removalist specialists; they do Sydney moves on a regular basis, and would normally complete them in 1 day from start to finish. Also, they are often able to make small moves with just a couple of items very cost effective to make it more affordable for you.
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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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What is the best advice you would give to customers?
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Have you moved with this company?
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Reviews
Ngan Pham
September 2, 2025
on Google
We recently moved with Acrobat Removals & Storage and had the pleasure of being assisted by Chris and Beau. They were absolutely fantastic, professional, efficient, and very careful with all of our furniture. Our move was to a unit on the third level with no lift, and they handled it with such strength, speed, and positivity.
Both of them were also friendly and respectful, which made the whole moving process so much easier and stress-free. The boss of Acrobat Removals & Storage - Jord, was very professional and easy to deal with.
We couldn’t be happier with their service and would highly recommend Acrobat Removals & Storage, especially Chris and Beau, to anyone looking for a reliable and trustworthy team.
Mark and Ngan.
Both of them were also friendly and respectful, which made the whole moving process so much easier and stress-free. The boss of Acrobat Removals & Storage - Jord, was very professional and easy to deal with.
We couldn’t be happier with their service and would highly recommend Acrobat Removals & Storage, especially Chris and Beau, to anyone looking for a reliable and trustworthy team.
Mark and Ngan.
Susan Spencer
July 30, 2025
on Google
This is the 3rd or 4th time we have used Acrobat Removals and we can't speak highly enough of them. The owner Jord and his crew were amazing from start to finish. Everything was handled with care and communication was outstanding every step of the way. I have no hesitation at all in recommending them.
Mark Farran
July 17, 2025
on Google
I am very grateful to have engaged the services of Acrobat Removals and Storage. Firstly, Jord came to the rescue with my late booking and worked with the constraints of my driveway of low hanging tree branches by providing two medium size trucks to collect and transport my furniture. No additional costs were incurred with the services of this additional truck. The crew who arrived, Chris and Beau, were very professional, polite and efficient with their services. So efficient that the total cost was well below my initial assessment of what I thought I was going to pay. The transportation of my household items suffered no damages. As this move is only temporary until I find a new residence, I will be engaging Acrobat Removals and Storage again with confidence and assurance that this removalist business are the crew to engage. A big thank you to Jord, Chris and Beau.
Dave Stenlund
July 12, 2025
on Google
Booked with Jord and Acrobat with very short notice. The day of the move they supplied an extra team member free of charge. Will recommend to use local over the cheaper teams from Sydney that have zero care
Allie Nickerson
July 11, 2025
on Google
One of the movers repeatedly made degrading comments about the state of my fridge. I completely understood it was dirty and accepted without hesitation that they weren’t going to move it. I said, “That’s fine, just leave it,” and didn’t argue at all. That’s where the conversation should have ended.
But instead of moving on, the older mover of the two kept escalating things with comments like: “Do you care? Have you seen it? Do you even care? Have you actually seen that? Have you seen how disgusting it is?” — said not once, but multiple times, in a clearly demeaning and judgmental tone. Then, while pointing at my dining table, he said: “Can you wash that? We actually need to use our hands to eat lunch later”
I want to be clear: I understand that moving items that are dirty is putting someone in an uncomfortable and unfair position which is why I accepted their refusal.
But there is a huge difference between expressing discomfort respectfully and intentionally shaming someone. This man made a clear decision to try to embarrass and degrade a young and physically smaller woman in the presence of 3 other men. That’s unacceptable.
As the situation escalated, I started feeling so uncomfortable that I didn’t know how to respond. At one point, when he kept asking if I was okay, I ignored him not because I was being rude, but because I genuinely felt intimidated and cornered. I know that ignoring someone isn’t ideal, especially someone helping you move, but I was doing everything I could in the moment to avoid further confrontation or comments about how disgusting I am.
That’s when he really started pushing. He got upset that I didn’t respond, followed me, and when I tried to walk into my house — while visibly crying — he stood in the doorway, blocking me, and said: “You’re not allowed to leave. Someone needs to check if we’ve taken everything.” (My brother was present, so they weren’t alone.)
He then said: “You can’t ignore me. We need to come to an agreement. I’m not trying to make you feel bad. I’m here to help you. You have to accept my apology.”
I cannot overstate how deeply uncomfortable and unsafe I felt. I wasn’t just having a bad interaction — I felt pressured, cornered, and emotionally manipulated, maybe he enjoys pulling his weight over young women?
After I got away from the situation, he went on to speak to my brother and his coworker about me, complaining that I ignored him, that I didn’t accept his apology, and that I was being unhelpful. Talking behind my back to my own family and his colleague, while I was still crying inside the house, felt like an added layer of humiliation.
I went out of my way to be kind. I offered water and breakfast when they arrived, both of which were politely declined, which is fine but that reflects my attitude going into this move. I wasn’t hostile or argumentative. I didn’t raise my voice. I didn’t challenge them about the fridge. I tried to cooperate and stay calm. The way I was treated in return didn’t match my behavior at all.
The one positive I can note is that the younger mover was incredibly kind, helpful, and respectful. He made genuine conversation, expressed how bad he felt about the situation, and seemed clearly uncomfortable with how his coworker was acting. I appreciated his empathy more than I can say.
But moving isn’t just a physical job. It’s a customer service role. And when you’re entering people’s homes, homes that may be messy, lived-in, or full of personal challenges you can’t see, your job is not to pass judgment. It’s to do the work with professionalism, respect, and basic human decency.
I felt humiliated, disrespected, and completely cornered during what should have been a straightforward move. The friends who recommended this company are appalled by what happened, and I hope this experience is taken seriously by management because no one, especially a woman in her own home, should be made to feel this way ever again.Read more
But instead of moving on, the older mover of the two kept escalating things with comments like: “Do you care? Have you seen it? Do you even care? Have you actually seen that? Have you seen how disgusting it is?” — said not once, but multiple times, in a clearly demeaning and judgmental tone. Then, while pointing at my dining table, he said: “Can you wash that? We actually need to use our hands to eat lunch later”
I want to be clear: I understand that moving items that are dirty is putting someone in an uncomfortable and unfair position which is why I accepted their refusal.
But there is a huge difference between expressing discomfort respectfully and intentionally shaming someone. This man made a clear decision to try to embarrass and degrade a young and physically smaller woman in the presence of 3 other men. That’s unacceptable.
As the situation escalated, I started feeling so uncomfortable that I didn’t know how to respond. At one point, when he kept asking if I was okay, I ignored him not because I was being rude, but because I genuinely felt intimidated and cornered. I know that ignoring someone isn’t ideal, especially someone helping you move, but I was doing everything I could in the moment to avoid further confrontation or comments about how disgusting I am.
That’s when he really started pushing. He got upset that I didn’t respond, followed me, and when I tried to walk into my house — while visibly crying — he stood in the doorway, blocking me, and said: “You’re not allowed to leave. Someone needs to check if we’ve taken everything.” (My brother was present, so they weren’t alone.)
He then said: “You can’t ignore me. We need to come to an agreement. I’m not trying to make you feel bad. I’m here to help you. You have to accept my apology.”
I cannot overstate how deeply uncomfortable and unsafe I felt. I wasn’t just having a bad interaction — I felt pressured, cornered, and emotionally manipulated, maybe he enjoys pulling his weight over young women?
After I got away from the situation, he went on to speak to my brother and his coworker about me, complaining that I ignored him, that I didn’t accept his apology, and that I was being unhelpful. Talking behind my back to my own family and his colleague, while I was still crying inside the house, felt like an added layer of humiliation.
I went out of my way to be kind. I offered water and breakfast when they arrived, both of which were politely declined, which is fine but that reflects my attitude going into this move. I wasn’t hostile or argumentative. I didn’t raise my voice. I didn’t challenge them about the fridge. I tried to cooperate and stay calm. The way I was treated in return didn’t match my behavior at all.
The one positive I can note is that the younger mover was incredibly kind, helpful, and respectful. He made genuine conversation, expressed how bad he felt about the situation, and seemed clearly uncomfortable with how his coworker was acting. I appreciated his empathy more than I can say.
But moving isn’t just a physical job. It’s a customer service role. And when you’re entering people’s homes, homes that may be messy, lived-in, or full of personal challenges you can’t see, your job is not to pass judgment. It’s to do the work with professionalism, respect, and basic human decency.
I felt humiliated, disrespected, and completely cornered during what should have been a straightforward move. The friends who recommended this company are appalled by what happened, and I hope this experience is taken seriously by management because no one, especially a woman in her own home, should be made to feel this way ever again.Read more
John Ferguson
January 11, 2025
on Google
These guys were amazing. We were novice movers, moving into a 2 bedroom apartment, 4 floors up, 3 hours away. They were amazing in every aspect. Thank you!
