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Services
International removals
National moving
Piano transport
Art transport
About
At Pack & Send, they are truly committed to providing a one-stop-shop for sending anything, anywhere! They are experienced, highly trained experts in packaging and freight services.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
Luiza Lorez
April 30, 2025
on Google
The worst customer service ever! Hang up in the mid of the conversation and speak very rudely! The name is AFIFAH!
My parcels not being picked up as scheduled hence the phone call. She kept telling me that’s not her problem for many times and asked me to cancel or use other courier services whilst I have paid $230!
And the problem was not solved until end of day. She said she’ll arrange pick up tomorrow and no specific times indicated! I was so upset!
She laughed when I told my situation to her and she not take my problem seriously!
Please send this person for trainings. She’s lack of communication skills, rude, and not knowing her stuff. Terrible. Terrible. Terrible service!
My parcels not being picked up as scheduled hence the phone call. She kept telling me that’s not her problem for many times and asked me to cancel or use other courier services whilst I have paid $230!
And the problem was not solved until end of day. She said she’ll arrange pick up tomorrow and no specific times indicated! I was so upset!
She laughed when I told my situation to her and she not take my problem seriously!
Please send this person for trainings. She’s lack of communication skills, rude, and not knowing her stuff. Terrible. Terrible. Terrible service!
S K
February 19, 2025
on Google
pack and send online service is terrible
I have been using pack and send online for my business delivery for over 1 year with no problem. Recently, they changed the carrier to Aramex, and they have been terrible. For the last 6 deliveries, my parcels were never picked up, I had to call multiple times to follow up and sometimes took over 3 weeks to pick up my parcels. I complained multiple times, nothing happened. Pack & Send claims to be the 'best courier', from my experience, they don't care about their business partner, and I am consider changing to a more reliable courier service for my business.
I have been using pack and send online for my business delivery for over 1 year with no problem. Recently, they changed the carrier to Aramex, and they have been terrible. For the last 6 deliveries, my parcels were never picked up, I had to call multiple times to follow up and sometimes took over 3 weeks to pick up my parcels. I complained multiple times, nothing happened. Pack & Send claims to be the 'best courier', from my experience, they don't care about their business partner, and I am consider changing to a more reliable courier service for my business.
C M
November 13, 2024
on Google
Do not use Pack & Send.
My parcel has STILL NOT BEEN DELIVERED, even after several follow ups from myself. I sent it on 30th October. It landed in Cebu city on 1st November, it is now 13 days later and still to be delivered. The delivery depot is only a 3 hour drive from the package address yet 13 days later its undelivered. The delivery partner is DHL Express/Wexpress and there is nothing express about it. I paid $122 AUD to deliver this package and my experience has been extremely disappointing. The most unprofessional and subpar company I have dealt with in a very long time, and the way they treat their customers is appalling. This is the first and last time I will use Pack n Send. DO NOT USE PACK N SEND.
My parcel has STILL NOT BEEN DELIVERED, even after several follow ups from myself. I sent it on 30th October. It landed in Cebu city on 1st November, it is now 13 days later and still to be delivered. The delivery depot is only a 3 hour drive from the package address yet 13 days later its undelivered. The delivery partner is DHL Express/Wexpress and there is nothing express about it. I paid $122 AUD to deliver this package and my experience has been extremely disappointing. The most unprofessional and subpar company I have dealt with in a very long time, and the way they treat their customers is appalling. This is the first and last time I will use Pack n Send. DO NOT USE PACK N SEND.
Alejandro Enrique Arancibia
August 3, 2024
on Google
I had a very disappointing experience at Miranda Pack and Send. I arrived at 9:10 AM, expecting the store to be open since their hours state they start at 9 AM. When I called, I was informed that the staff member was running 15 minutes late. I expressed my frustration, but the response was dismissive and showed a lack of concern for customer service. It's clear why this business has such a low rating, and if I were in charge, I would make some serious changes.
Vic Petroni
November 21, 2023
on Google
DO NOT TRUST THIS COMPANY! One you use their service and agree to shipping terms and conditions, you will agree to additional unauthorised charges to your card on file!! They just invent excuse of additional charges from their carrier without providing any details and then when contacted they become very defensive over the phone instead of explaining reason for additional charges. Worst customer service ever!
Sam Drye
July 13, 2022
on Google
DO NOT TRUST THIS COMPANY! Pack & Send missed every promised delivery date and forced me to re-direct my belongings to a different country. They charged me $800 for re-delivery which was more than double the initial cost or $800 to return to sender. These were my only options otherwise they would destroy my belongings. A month later I am still waiting for my belonging.
