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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
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Reviews
From the outset, the team’s attitude was dismissive and at times rude. Items were unloaded carelessly, with little regard for handling them properly. I felt I had to constantly monitor their work, and despite this, many belongings were damaged in the process. So far, I estimate over $1,000 worth of items have been broken – and I haven’t finished unpacking. The items include a printer, 4x4 IKEA cubes, numerous tubs, and containers, and other belongings. Items were thrown into mismatched containers instead of being properly packed into boxes (despite me paying for this service). Only four boxes were actually used, which was not nearly enough. On top of that, nearly everything was left dirty, marked, or scratched. I still haven’t finished unpacking, so I may yet discover further damage.
I want to add that I’ve moved eight times before, including using storage facilities four times, and even when moving myself I have never had items end up dirty, blemished, or damaged like this. At worst, I may have had one or two things break – but this move was on another level entirely.
To make matters worse, I also discovered that Shane had taken my unregistered trailer without my knowledge or consent to use for his own dumping runs. Not only was this completely inappropriate, but he also caused damage to the trailer – the back is no longer straight and doesn’t close properly. When I raised this with him by text, he never responded. The only time he addressed it was when he saw me at the storage facility later, where he simply shrugged, gave a half-hearted apology, and laughed it off. I also found him personally extremely rude at the end of the job.
Overall, this move has cost me time, money, and stress, and I cannot recommend Shane and his team.Read more
Thanks Shane again for having such an awesome, experienced team that I will use every time in the future!Read more
That was the easy part but didn't realise it. Read reviews and thought I was getting a professional service.
While they moved me 2022 in January, it's taken time for me to choose my words carefully.
I would never recommend or uses this firm again. There was only one who really had the brains to know where things would fit and took care. One they had help with getting my lounge in the front door, was brainless. I have to fix the front door jam and repaint and two walls have small dents I have to fix. They didn't even know the back of the lounge came off.
I have moved 18 times and pack all my stuff, within that time I think two things broke. Well, not this time, I had things broken that I can't replace and I think it totalled five items. As well as dinning chairs that are not as stable as before.
You possibly have read the good reviews like I did but be very, very careful.









