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National moving
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What is your insurance policy? How do you deal with damaged items?
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Reviews
Ian McDonald
December 15, 2023
on Google
Very disappointed!!!! I have been waiting over 6 months for them to process an insurance claim for damages caused during a move, been told a heap of rubbish each time I make an enquiry.
Quentin MacDonald
January 24, 2023
on Google
When the truck arrived they decided front gate needed to be removed, snapped bolts trying to undo nuts. Picked up house lot of belongings and transferred to new address ((less than a km) on arrival they couldn't reassemble double bed because they had incorrectly taken it apart and also broken brackets on headboard result new bed $700, broke mirror door on wardrobe, using washing machine first time flooded the laundry all hoses ok water coming from somewhere internal, result new machine $720, dryer making unusual noises suspect that will be next, when I rang the company was told I should have taken out insurance, how true!!!
Susan Woolley
August 23, 2022
on Google
I used Two Way Taxi Trucks to move from my old home and then for five weeks they looked after my contents until I was ready to move into my new home.
The removalists were helpful, efficient and very polite. The office staff were also helpful and friendly and the rates were very good. I highly recommend them and would use them again should the need arise.
The removalists were helpful, efficient and very polite. The office staff were also helpful and friendly and the rates were very good. I highly recommend them and would use them again should the need arise.
yvette shanley
July 19, 2022
on Google
Two Way Taxi Trucks have always provided good value and excellent service for my house moves. I'have been impressed with the care taken of my belongings and the timeliness of the willing workers to get my job done. Such well spent money, my friends and I won't use anyone else now.
Robert Martin
February 3, 2017
on Google
We live in a small complex of units with a narrow winding drive. As a result we have posted a sign at the head of the drive requesting delivery vehicles not to enter.
Today a very large Two-Way Taxi Truck attempted to enter our complex, with some difficulty, damaging hedges on both sides of the driveway. When the employees were asked if they saw the sign at the entrance of the driveway and understood why it was there they simply ignored me and continued to reverse down the drive. I asked them why they were ignoring me and got no response.
I contacted Two-Way Taxi Trucks office and complained that one of their vehicles had ignored the sign and my request not to enter explaining that it was now parked so vehicular access was denied to 5 of the 6 units. The office asked where they were meant to park - on the road the same as if they were delivering to a flat or a high-rise. The office confirmed that they would contact the driver and ask him to move but this did not happen until they were finished what they wanted to do. They then exited driving over the garden.
All in all I would describe this as a totally unprofessional operation with little regard for anyone other than themselves as based on other reviews it would appear that clients don't get much respect either.
I could not and would not recommend this organisation.Read more
Today a very large Two-Way Taxi Truck attempted to enter our complex, with some difficulty, damaging hedges on both sides of the driveway. When the employees were asked if they saw the sign at the entrance of the driveway and understood why it was there they simply ignored me and continued to reverse down the drive. I asked them why they were ignoring me and got no response.
I contacted Two-Way Taxi Trucks office and complained that one of their vehicles had ignored the sign and my request not to enter explaining that it was now parked so vehicular access was denied to 5 of the 6 units. The office asked where they were meant to park - on the road the same as if they were delivering to a flat or a high-rise. The office confirmed that they would contact the driver and ask him to move but this did not happen until they were finished what they wanted to do. They then exited driving over the garden.
All in all I would describe this as a totally unprofessional operation with little regard for anyone other than themselves as based on other reviews it would appear that clients don't get much respect either.
I could not and would not recommend this organisation.Read more
