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National moving
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Reviews
Lucas Evans
December 4, 2024
on Google
Have previously used Square Peg about a year ago, so it was a no brainer to choose them again.
But that turned out to be a poor choice.
Something has changed with there once amazing customer service.
I had booked for a small move for my father to move from my place to a retirement village.
I had responded via email on 2 seperate occasions confirming that I wanted to book in the move.
The morning of I had not heard from them.
After attempting to call I eventually sent an SMS to ask what is happening.
I got a response back that said they didn't have my booking and could not assist today.
There was no attempt to offer a resolution or suggestion on what they could do to assist with their error.
I then called again and was able to speak to someone who again said they can't do anything and to perhaps try Air Tasker.
I stated this would not work due to my elderly father not being to understand how that works.
I had to push to see if they could offer any additional availability for this week and was told it's unlikely and they would need to call me back.
As yet I have had no call back.
Super disappointed in the service. Moving is stressful enough especially for an elderly person, then to be left high and dry with no compassion for the mistake of the company or show any willingness to provide some support.
Really not a good look for a company that was once a lot better than this!Read more
But that turned out to be a poor choice.
Something has changed with there once amazing customer service.
I had booked for a small move for my father to move from my place to a retirement village.
I had responded via email on 2 seperate occasions confirming that I wanted to book in the move.
The morning of I had not heard from them.
After attempting to call I eventually sent an SMS to ask what is happening.
I got a response back that said they didn't have my booking and could not assist today.
There was no attempt to offer a resolution or suggestion on what they could do to assist with their error.
I then called again and was able to speak to someone who again said they can't do anything and to perhaps try Air Tasker.
I stated this would not work due to my elderly father not being to understand how that works.
I had to push to see if they could offer any additional availability for this week and was told it's unlikely and they would need to call me back.
As yet I have had no call back.
Super disappointed in the service. Moving is stressful enough especially for an elderly person, then to be left high and dry with no compassion for the mistake of the company or show any willingness to provide some support.
Really not a good look for a company that was once a lot better than this!Read more
Raine Wee
November 18, 2024
on Google
Squarepeg has helped me move twice now and they have been consistently efficient, reliable, and just generally really good at their job! Plus they do it with a smile. Highly recommend.
Geoffrey Linton
October 7, 2024
on Google
Pete was difficult to contact prior to collection day but the pick up was on time and he team were careful and thorough such that the delivery at the new address was very satisfactory. The price was also very reasonable.
Sarah Waldram
April 3, 2023
on Google
SquarePeg Movers helped us move into our new home, they were able to fit us in on a weekend without much notice. Really happy with the service, they were quick and careful and really friendly.
Matt Stumblovski
April 13, 2022
on Google
My go-to movers, completely professional, quick, just excellent - 5-stars. First used them ~8 years ago and haven't looked anywhere else since. Removalists are always young, friendly & fit, they remove a lot of the stress of moving house. No depot call-out fees, they may charge a tiny bit more hourly but they gun it so it actually works out cheaper in the end. Can't recommend them highly enough, excellent service, thank you very very much.
Chris Fitcher
September 20, 2021
on Google
We used SquarePeg Movers for our for our apartment move. They were excellent - really good communication from the get go & arrived on time. The guys were very good - super friendly & efficient. Will definitely use again when we move (again) in a couple of months.
