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National moving
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Reviews
Helsa Widjaja
May 10, 2025
on Google
I’ve moved a few times over the years and Raffi and GG (?) were by far the best removalist I’ve had. I was impressed by how quickly and efficiently they worked and how neatly they stacked the truck. They also handled my stuff with professionalism and so much care. Getting the complimentary moving boxes were also a bonus and was very helpful. Even though Men that move is a little bit more expensive than other company, it’s worth every penny spent. Highly recommend! Would definitely use them again for my next move.
Waleed Zafar
April 22, 2025
on Google
Highly recommend Men That Move!
Raffi and the team were absolute pros helping us move from our 2 bedroom apartment into a double storey house. Super efficient with both loading and unloading especially impressive given how much we had packed into smaller bags after running out of their brilliant Eco Boxes. Despite the rain and some tight stairwells they didn’t complain once and came up with smart workarounds like using a pulley system to get our bed frame onto the balcony when it wouldn’t fit upstairs. Furniture stayed protected thanks to their wrapping and the Eco Boxes. Made what could’ve been a stressful day so much easier.
Raffi and the team were absolute pros helping us move from our 2 bedroom apartment into a double storey house. Super efficient with both loading and unloading especially impressive given how much we had packed into smaller bags after running out of their brilliant Eco Boxes. Despite the rain and some tight stairwells they didn’t complain once and came up with smart workarounds like using a pulley system to get our bed frame onto the balcony when it wouldn’t fit upstairs. Furniture stayed protected thanks to their wrapping and the Eco Boxes. Made what could’ve been a stressful day so much easier.
K C
April 7, 2025
on Google
Raffi & the team at Men that Move were absolutely excellent. They’ve done two moves for me recently and both were careful, efficient and even early! They made sure things were carefully covered and navigated awkward entry ways with ease. The booking system and payment is really straightforward and competitive pricing. Wouldn’t hesitate to recommend them to anyone. Huge thanks guys!
Nancy Gao
April 7, 2025
on Google
Really smooth experience from Raffi, Serg & Jon. Very strong and friendly guys who got through the job quickly. The green boxes were very handy & stackable, & really helped make the move more efficient.
L C
December 12, 2024
on Google
I’m incredibly disappointed with my recent experience using Men That Move for my move on 27 November. I sent an email outlining my concerns and followed up with a phone call, but I’ve yet to receive an adequate response as I’m told the office staff weren’t there Friday, or Saturday and not back in till Monday.
This move is still ongoing and has been horrendous - for my own wellbeing I need this resolved promptly so I can please move on—I’m not interested in this dragging on for weeks.
Key Issues:
1. Failure to Communicate Leftover Items and general incompleteness of Move
The most frustrating issue was the lack of communication about the volume of items left behind. I was told it was “just a TV” and was only sent one photo showing the tv, a mirror on the wall and a couple of boxes. (Since calling them, they argued that they did offer to go back and pick up the items, but based on the information we had at the time, we felt it was not needed).
However, as I started to unpack it became evident more items I was expecting, had not appeared. Our end of lease clean was happening the next day at 7am, so I dragged myself back to the old apartment at midnight, and was utterly shocked by the state it was left in, and the volume of essential items scattered across various rooms. I had to load up my car myself late at night— as a single female already stressed and overworked with the move - it was absolutely a task that I hired Men That Move to handle. I’ve captured evidence of the rooms attached - however the kitchen bench which you can’t view - also had 3 x large boxes and the microwave left behind for me to carry out myself.
2. Failure to Provide Notice
Despite being promised a call 30 minutes prior to arrival, none was given. The team arrived unannounced, causing unnecessary disruption.
3. Excessive Duration & Poor Communication
The move took far longer than anticipated (7.5 hours), with no clear explanation or consistent updates. I checked in regularly, was repeatedly given incorrect ETAs, and a random check-in call at 12:34 PM served no purpose.
4. Property Damage
A noticeable scuff and chip were left on the upstairs bedroom door of my new property, which was in perfect condition during the pre-settlement inspection.
5. Essential items
Essential items I would have expected to have been considered when deciding what to prioritise packing - like the vacuum, bedding and cleaning supplies were left behind. They were scattered across different rooms, not even collated downstairs to assist with me having to collect them.
6. Carelessness
Boxes were not placed in their designated rooms despite the effort of being clearly labeled. Toilet lids were left up, and lights were left on at the old property—basic things that show a lack of care and disregard. Yes, moving is exhausting and I am still living through that now.
7. Missing & Damaged Items
Several glasses and a picture frame were smashed, and half of an iPad stand is missing. Given the disorganized state the team left, I’m concerned more items may be missing or damaged as I continue to unpack.
Positive Feedback
I had high expectations based on Men That Move’s positive reviews and I’m at a point in my life where I can thankfully afford to pay for quality service to outsource tasks I don’t want or can’t do. I appreciated the eco-friendly moving boxes provided—they were a standout feature. Unfortunately, the overall service on the day fell far, far below expectations.
Refund Request
I was charged $1,350 for 7.5 hours (incl a $250 deposit), but the service I received was not worth this amount. On top of this I’ve spent considerable time documenting these issues and ruminating over how this went so wrong, addding even more stress to an already difficult move.
I’m kindly requesting prompt attention to this feedback, an apology, and a reasonable refund to account for the delays, poor communication, property damage, overall incomplete, subpar service and a terrible experience.Read more
This move is still ongoing and has been horrendous - for my own wellbeing I need this resolved promptly so I can please move on—I’m not interested in this dragging on for weeks.
Key Issues:
1. Failure to Communicate Leftover Items and general incompleteness of Move
The most frustrating issue was the lack of communication about the volume of items left behind. I was told it was “just a TV” and was only sent one photo showing the tv, a mirror on the wall and a couple of boxes. (Since calling them, they argued that they did offer to go back and pick up the items, but based on the information we had at the time, we felt it was not needed).
However, as I started to unpack it became evident more items I was expecting, had not appeared. Our end of lease clean was happening the next day at 7am, so I dragged myself back to the old apartment at midnight, and was utterly shocked by the state it was left in, and the volume of essential items scattered across various rooms. I had to load up my car myself late at night— as a single female already stressed and overworked with the move - it was absolutely a task that I hired Men That Move to handle. I’ve captured evidence of the rooms attached - however the kitchen bench which you can’t view - also had 3 x large boxes and the microwave left behind for me to carry out myself.
2. Failure to Provide Notice
Despite being promised a call 30 minutes prior to arrival, none was given. The team arrived unannounced, causing unnecessary disruption.
3. Excessive Duration & Poor Communication
The move took far longer than anticipated (7.5 hours), with no clear explanation or consistent updates. I checked in regularly, was repeatedly given incorrect ETAs, and a random check-in call at 12:34 PM served no purpose.
4. Property Damage
A noticeable scuff and chip were left on the upstairs bedroom door of my new property, which was in perfect condition during the pre-settlement inspection.
5. Essential items
Essential items I would have expected to have been considered when deciding what to prioritise packing - like the vacuum, bedding and cleaning supplies were left behind. They were scattered across different rooms, not even collated downstairs to assist with me having to collect them.
6. Carelessness
Boxes were not placed in their designated rooms despite the effort of being clearly labeled. Toilet lids were left up, and lights were left on at the old property—basic things that show a lack of care and disregard. Yes, moving is exhausting and I am still living through that now.
7. Missing & Damaged Items
Several glasses and a picture frame were smashed, and half of an iPad stand is missing. Given the disorganized state the team left, I’m concerned more items may be missing or damaged as I continue to unpack.
Positive Feedback
I had high expectations based on Men That Move’s positive reviews and I’m at a point in my life where I can thankfully afford to pay for quality service to outsource tasks I don’t want or can’t do. I appreciated the eco-friendly moving boxes provided—they were a standout feature. Unfortunately, the overall service on the day fell far, far below expectations.
Refund Request
I was charged $1,350 for 7.5 hours (incl a $250 deposit), but the service I received was not worth this amount. On top of this I’ve spent considerable time documenting these issues and ruminating over how this went so wrong, addding even more stress to an already difficult move.
I’m kindly requesting prompt attention to this feedback, an apology, and a reasonable refund to account for the delays, poor communication, property damage, overall incomplete, subpar service and a terrible experience.Read more
Kathy Nguyen
October 30, 2024
on Google
My moving experience with Men That Move was smooth as ever. I was happy to receive free eco boxes to pack my own things before the move.
On the day of the move I had incredible customer service from Jono and his team. My move (studio from one Sydney suburb to the next) was completed in less than 3 hours. I would highly recommend to anyone wanting an easy, friendly and quick move.
On the day of the move I had incredible customer service from Jono and his team. My move (studio from one Sydney suburb to the next) was completed in less than 3 hours. I would highly recommend to anyone wanting an easy, friendly and quick move.
