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National moving
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Reviews
David Fleming
July 22, 2024
on Google
We were disappointed by the professionalism that the removals displayed. They were unpleasant from the second they walked in the door. Constantly complaining about the amount of furniture we had even though we said it was a normal 3 bedroom townhouse + garage. Moving is already stressful and they just made it even worst. Just a real bad attitude and just kept pointing out things we were doing wrong even down to how we packed the boxes. There was one point i had enough and had to tell them to 'lay off'. I forget the one removalists name as i wish i could warn people to not ask for him. They were on time and lady in the office was nice which is why i gave them 2 stars.
LJTeam
January 22, 2024
on Google
Terrible service, even worse attitudes. Scenario: Ordered removal, 5 items to be moved 2 streets away (approx, 800m).. Repeatedly warned of extremely heavy table, numerous emails to confirm they understood. Booked for today, 7 am start... didnt arrive until past 9 with no notice and a deadline looming.
2 small Guys turned up in a rusty old truck (who were very kind btw) took one look at the table, and said 'Nah, no chance'... But I warned them?
Ok no worries Ill call them afterward and we just move everything else.
Called Cronulla Removals and Robin amswered. How unfortunate. Why didnt they send people to move table I repeatedly warned them about?
Robin: 'oh the guy who was supposed to come called in with covid so he couldnt' ok but dont you think you could warn me?
Robin: 'um no, I am only part time so i dont know. He was sick'
Ok but im supposed to be totally out and moved today, what should I do? I repeatedly warned you guys about it..
Robin: 'listen love, (whilst laughing) what do you want me to do, Im only part time, I dont know about any emails or tables'
Couldnt you have informed me about it?
Robin: (after i told her i was shocked, to please stop laughing and condescending) Im sorry sir, i will try and organize something and get back to you on your number as soon as possible today'
NOT SURPRISINGLY NO CONTACT BACK...
I am absolutely shocked by how poor this whole thing has been. Not only the non service of table but the attitude of the staff, 2 small guys turn up and all they had to move was a fridge, a washing machine, 2 beds and a table... nothing else..
I had to help them, they couldnt lift half of it into their old truck and then i am expected to pay full price for a service they didnt even do....
Run from these guys... go immediately to someone else.Read more
2 small Guys turned up in a rusty old truck (who were very kind btw) took one look at the table, and said 'Nah, no chance'... But I warned them?
Ok no worries Ill call them afterward and we just move everything else.
Called Cronulla Removals and Robin amswered. How unfortunate. Why didnt they send people to move table I repeatedly warned them about?
Robin: 'oh the guy who was supposed to come called in with covid so he couldnt' ok but dont you think you could warn me?
Robin: 'um no, I am only part time so i dont know. He was sick'
Ok but im supposed to be totally out and moved today, what should I do? I repeatedly warned you guys about it..
Robin: 'listen love, (whilst laughing) what do you want me to do, Im only part time, I dont know about any emails or tables'
Couldnt you have informed me about it?
Robin: (after i told her i was shocked, to please stop laughing and condescending) Im sorry sir, i will try and organize something and get back to you on your number as soon as possible today'
NOT SURPRISINGLY NO CONTACT BACK...
I am absolutely shocked by how poor this whole thing has been. Not only the non service of table but the attitude of the staff, 2 small guys turn up and all they had to move was a fridge, a washing machine, 2 beds and a table... nothing else..
I had to help them, they couldnt lift half of it into their old truck and then i am expected to pay full price for a service they didnt even do....
Run from these guys... go immediately to someone else.Read more
Tony Samin
April 5, 2022
on Google
Good value removalists. Quick, efficient and flexible as to moving my furniture to different locations. Very friendly and responsive service from Michelle in the office to the removalist guys who didn’t even stop for a lunch break. Thoroughly recommend.
Allan O'Donnell
November 27, 2020
on Google
I can't begin to explain how good the service was from these guys. From initially speaking to Michelle about the booking to the professional & polite guys who did all the hard work in moving for us, it was top notch the whole way.
They were really careful with all our items and nothing was damaged in the move. This included getting an 85' TV down a narrow stairwell, which we were dreading. They made short work of it, and again took a lot of care.
We first used them over 6 months ago and are now booking our 2nd move with them.
They were really careful with all our items and nothing was damaged in the move. This included getting an 85' TV down a narrow stairwell, which we were dreading. They made short work of it, and again took a lot of care.
We first used them over 6 months ago and are now booking our 2nd move with them.
Milly Richardson
July 12, 2017
on Google
I've used Cronulla Removals for both storage and removals since 2007 and I cannot fault them. I've used them when they were at Taren Point, then Kirrawee and now Kurnell; their customer service has never changed.
Removals: I've used them for 5 removals and have had no problem. On one occasion during a removal, I was told the glass from a table top had been broken, but a new one was cut and at the destination before the end of the day. They didn't even need to tell me and even though I was insured, there was no expectation I should have to cover it. They have always kept to the initial quote and accommodated my packing up to the last minute (as well as remembering I had stuff in the garage too!).
Storage: I've used them for storage at all three locations. The first was convenient because I could just access it myself via padlock; however, at the other two locations they always accommodate access to my crates following a phone call.
During a 24-month period of redundancy in 2010, I was unable to pay for my storage on 9 crates, which was a great worry. They really looked after me by continuing to store the items and not harassing me to make payment (despite this being $20K+ by the time I could make payment).
There may be less expensive companies and there may be more expensive companies, but I would not consider using anyone else. The owners Glen and Michelle really look after their customers and are genuinely interested and friendly, they demonstrate values in our society, which seem to have been driven out of business – loyalty and care.
I could not recommend them highly enough.Read more
Removals: I've used them for 5 removals and have had no problem. On one occasion during a removal, I was told the glass from a table top had been broken, but a new one was cut and at the destination before the end of the day. They didn't even need to tell me and even though I was insured, there was no expectation I should have to cover it. They have always kept to the initial quote and accommodated my packing up to the last minute (as well as remembering I had stuff in the garage too!).
Storage: I've used them for storage at all three locations. The first was convenient because I could just access it myself via padlock; however, at the other two locations they always accommodate access to my crates following a phone call.
During a 24-month period of redundancy in 2010, I was unable to pay for my storage on 9 crates, which was a great worry. They really looked after me by continuing to store the items and not harassing me to make payment (despite this being $20K+ by the time I could make payment).
There may be less expensive companies and there may be more expensive companies, but I would not consider using anyone else. The owners Glen and Michelle really look after their customers and are genuinely interested and friendly, they demonstrate values in our society, which seem to have been driven out of business – loyalty and care.
I could not recommend them highly enough.Read more
