Conroy Removals is one of Australia's leading removal companies and each year take care of removal services for thousands of people moving locally, around Australia and all over the world. With branches throughout Australia and New Zealand and global partners throughout the rest of the world Conroy Removals have the experience, resources and stability to provide you with a friendly and professional moving service, delivering your belongings safely and securely.Read more
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
The first contact was not too bad, so I assume it depends on who you deal with. Unfortunately for us, our contact was Elizabeth in Australia. [Name removed by Sirelo] is very good at ignoring emails and phone calls.
We had to call them every step of the way: to ask them to put our container on a container ship (it was forgotten somewhere), to remind them that final destination is Adelaide (it was put on a ship to Melbourne), to remind them that the container should go through customs (more than a month between its arrival in Adelaide and the actual inspection), and to remind them that they need to deliver the container. We even had to fight for that final step, as their initial answer was “we can’t deliver before a month”. Planning is not one of their strengths.
But eventually, we got our belongings. What a disaster! Furniture broken (desks, chairs), cutter cuts on furniture (table, frames), boxes completely smashed, books crushed, broken dishes and glasses, etc. You name it, we got it. This was just not properly packed.
To be honest, they did offer some compensation for the delay, which we did appreciate. However, it’s very far from covering the cost of the damages…Read more