About Palmers Relocations
Palmers Relocations for over 40 years has been providing high-quality, stress free and seamless international moving experiences. They understand you’re not just moving homes, you're changing worlds and they are here to assist you every step of the way.
Chamber of Commerce
# 47 068 349 477
Type of Removalist
ReviewsWrite a review
The lads who moved us were amazing as well - special shout out to [name removed by Sirelo], what a packer and a delight she was.
In addition to the poor service we were shocked to see the state of our clothes. We were told not to bother packing them as they would be transported in hanging wardrobes but they arrived crumpled and crushed in flat boxes. Jackets and trousers will have to be dry cleaned. My complaint was dismissed by Palmers.
I’m not usually much for writing reviews, or complaining, but after giving it some thought I decided that I should write this, as I would have liked to have had this kind of information before deciding to place my trust with Palmer’s Relocations.
Our family had a big international relocation coming up, and had to find a shipping company to move our select belongings. We put a fair bit of effort into making the decision, since they would be handling our belongings of both monetary and affectional value. Unfortunately, Palmer’s sales rep was very nice, so combined with their high online rating, we thought we had found just the right company.
They advised us that due to the Covid situation, we should expect 2-3 months of shipping time. After 2 months, our things had not even left Australia, and it took 6 months before we saw our belongings again. Communication about these delays was almost non-existent, unless we reached out for information.
Palmer’s had advised us that we were to let them pack our things for insurance purposes, and sold us a (rather expensive) “replacement cost” insurance policy. When we had received our belongings, we would unpack several items with significant damage, including an original aboriginal painting we had bought in Central Australia (we had even told them that this was one of the most important items to us). This and another painting had been packed canvas-against-canvas, with a sharp-edged chess board in between, tightly in a picture carton. The canvas and the paint was badly damaged. Other items, such as an almost-new king size mattress, had not been packed to undergo a 6-month shipping trip in various weather conditions, and the mattress was moldy and not something you’d be happy to sleep on. We also had to throw out a lot of clothing that had been miscoloured.
We obviously expected that our items would be covered by our insurance policy. We only made a claim for some of the items, figuring that misc. clothing etc was hard to quantify. Soon after, Palmer’s sent us a refusal, stating that all of the items were already damaged when they packed them, and none of the items could form part of an insurance claim. They referenced some “code annotations” from the packing list, which they had not explicitly informed us about. Apparently, they had marked the mattress as “soiled”, something you would have to find in the small print, code annotation description (they only verbally asked me to check that all items were on the list). They also pointed out that I had signed, upon receiving the items, that they were in the same condition as when they were sent. I asked whether they expected me to hold up the driver while I unpacked 7.5m3 worth of packed items. Their reply: “well, then you should have added ‘subject to checking when unpacking’”. How would I know?
After months of rather unpleasant conversations, in which I pointed out that they had mistaken about the artwork item number, Palmer’s agreed to include our artwork in a claim, but only the cost of purchase although we had paid for the replacement cost policy. After policy excess, we only received roughly what corresponds to the price of the policy itself.
There was a distinct change in the tone from when they were selling us the service, to once the items were underway. Palmer’s are unwilling to take responsibility for their mistakes, and are more than willing to imply that you’re dishonest and fraudulent. Their communication was not very pleasant, and felt deliberately slow and purposefully dragged out.
I’m sure that if our belongings arrived in good condition, I would have been happy with Palmer’s Relocations, as I would not have learned how they behave when things go wrong. But it is exactly the unfortunate situations, where things go wrong, that one learns whether a company can take responsibility, and provide a professional and fair resolution. I have regretted many times choosing Palmer’s Relocations, and would have hoped to learn about their approach to business when things go wrong before placing my trust in them to move our family’s belongings.
We got a household shipped from Australia to Auckland. I have to deal with different companies which Palmers partner with, and also lots of extra payments. Palmers is hard to communicate and slow to response in the process.
I will not recommend Palmers.
Answer to all my questions efficiently. not expensive
Initial correspondence was quick (of course they wanted the sale) but I was surprised that I had to pay in full even before pick up.
My 22 boxes and the rug were picked up on 18/06/2020. I was advised that the rug will be professionally wrapped at their warehouse. As I left Sydney on 15/07/2020 I assumed that I will have my belongings by September - about 3 months later which would have been appropriate (moving my belongings from Germany to Sydney took back then about 10 weeks). September passed no message from my move a follow up email revealed that I can expect delivery in October. October passed and I finally got an info that my 22 boxes and the rug will be delivered on 09/11/2020 - almost 5 months since pick up - far too long! By that time, I already had to buy essentials that I don't sit in an empty house into which I had moved in mid September.
The truck from Rotterdam arrived with a small delay in 09/11/2020. To my surprise, the rug was not professionally wrapped and was dirty on the edges and where it was dragged along on the floor of the various warehouses and the container. A count of the boxes revealed that box number 17 was missing and the driver from Rotterdam made contact with his office and it turned out that the box was never loaded onto the truck. Instead of giving me a heads up before the arrival and the wasted time in re-counting the boxes for myself and the drivers, they seemed to cover up that a box was lost! Interestingly, one of the boxes was missing the barcode sticker, yet it arrived!
It turned out that this box contained all my personal belongings with photos of my childhood, photos of my deceased grandparents, my high school year book along with photos of my prom, my art and craft work, my medals and certificates from sports competitions I won. Instead of approaching me themselves after the missing box was reported by the driver, I had to run after them to find out what happened to this box with my priceless and sentimental items. Apparently Rotterdam does not have the box but also did not want to provide me with the fright papers and was advised to contact Palmers for further steps.
Well and that is where it crap doesn't end. Several emails were sent and I only got vague responses and only after follow ups. I was then referred to their claims department who explained to me that I only had a total loss insured not even bothering about the fact that I have not asked to make a claim, I want my stuff as this is irreplaceable!
To date I have not received the requested fright papers. No efforts have been made to locate the missing box! No one at Palmers bothers to find my stuff which is basically my past life. Not even an appropriate apology was offered to date. I will now take things further.
Fazit, I will never use this company again, have made sure that all of my friends in Sydney know not to use Palmers ever, not for national or international moves. The star I had to give to enable the review is even too much! AND CERTAINLY I DO NOT RECOMMEND THIS COMPANY TO ANYONE!
This company is the worsted experience in Australia.
Happy with the overall experience. Thanks
Always reply within 2 biz days, even a few hours get back to me.
look at in details, professional
The pick up team is amazing!
Best international moving experience.
It was a really good service both in Melbourne and in Dublin and the office staff were all friendly. Very happy with the service and happy to recommend.
This was an unfortunate refusal on their part. We would have rated them 5 stars but now we have to give them a negative assessment. We recommend them but warn clients to expect to pay a few hundred dollars extra for insurance. This company does not provide even a basic insurance that covers damage from their own materials.