The pre-move arrangements were made with efficiency, friendliness and professionalism. The packing day went smoothly and the three packers were terrific and packaged everything with great care. The cost was very fair and we were happy to pay the amount for such a long overseas haul. Everything arrived safely and in good order except for the bleeding of the red and blue company logo ink on the bubble wrap onto our cream leather sofa and one of the leather chairs. When we told [name removed by Sirelo] about it she said because we did not pay for insurance they were not responsible. We thought that they were responsible as this was not a question of damage but the bleeding of ink from their own bubble wrap logo.
This was an unfortunate refusal on their part. We would have rated them 5 stars but now we have to give them a negative assessment. We recommend them but warn clients to expect to pay a few hundred dollars extra for insurance. This company does not provide even a basic insuranc.. Read more
Pros and cons
no basic insurance to cover damage by the company
Moved from Kiama (Australia) to Emmaus (United States).