About DTDC Australia
Due to their bulk buying power, DTDC Australia offer heavily discounted Interstate courier and International Courier prices with many major courier providers in Australia, such as UPS, DHL, FEDEX, TNT, ARAMEX, Direct Courier, Couriers Please, Fastway, Hunter Express, Allied Express and many more. Instant online courier quotes are provided for all domestic and international courier services.
NSW 2162 Chester Hill
Type of Removalist
ReviewsWrite a review
Connote number 595000725336
We sent an online inquiry, regarding the ability to arrange the delivery of mobile phone from Hong Kong airport Lost & Found Office (we forgot it in the airport) on Thursday. On Friday, one of the company's employee confirmed they can make it in the email below:
We have received your inquiry about picking up your mobile phone from Hong Kong airport to Australia. We can arrange a pick up from the lost and found office as long as there will be someone that we can contact to for the pick up and there is someone who will be willing to print out the label that we will send that is needed for the collection.
[name removed by Sirelo]
Unit 9 / 10 Ferngrove Place, Chester Hill, NSW 2162
I immediately called this person the same day and had the phone conversation, where she confirmed everything for the second time. The way to arrange this delivery via their website was quite complicated, as we supposed to receive the first invoice - pay, then receive the second invoice for the lithium battery - pay, so I asked if we can come to their office and make everything at once there, she confirmed.
Monday. We spent one hour to come to Chester Hill from Redfern and had a 'pleasure' to have a face to face conversation with the owner. Finally, what did she say? THEY DO NOT PROVIDE THIS KIND OF DELIVERY. She also said, that this is a part of their policy, which is on the website. Well, it happens, as the business owner, I know, your staff can make a mistake, BUT you are RESPONSIBLE for it. Apologies for the time waste? NO WAY! We had listened as she told us we misunderstood her employee. I opened the email from her employee and show it to her face to read the message. Reaction? 'Letters are too small for me to read it' - she told us. (Samsung S9 with 5.8' inch screen). I read this message to her. She said, yes, it is all good in the message, because there is the word 'IF', so we can't complain about anything and it's totally our problem that we came to the office, even her employee advised us this as an option to proceed with the initial confirmation.
Dear OWNER, please, be responsible for YOUR MISTAKES and while you running this business in Australia, be ready to learn some business ethics from Australians, especially in terms of customer service! Just one single phrase 'I am so sorry for the situation and totally agree it was our mistake' is enough to keep your face and wash out so many negative reviews!
P.S. After reading all these reviews, I feel so happy that you turn us away and we were lucky enough to limit our negative experience with DTDC!
The communication with the company became slower as soon as I paid the invoice. I would have preferred a better feedback.
DPD tried to mend the sides in with tape. I wouldn’t be surprised if things had fallen out along the way.
It also took longer to get here than expected.
Yous were great thankyou