DTDC Australia



Average score of 6.2 out of 17 reviews
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DTDC Australia
Unit 9, 10 Ferngrove Place
Chester Hill 2162
03 0065 8775

About removalist DTDC Australia

Due to their bulk buying power, DTDC Australia offer heavily discounted Interstate courier and International Courier prices with many major courier providers in Australia, such as TNT, Couriers Please, Fastway, Hunter Express, Allied Express and many more. Instant courier quotes are provided above for all domestic and international courier services.They also offer International Courier service

Services

International moving
National removals
Excess baggage

Type of Mover

Unknown

Associations

DTDC Australia is, to our knowledge, not part of any association.


Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

Services

International moving
National removals
Excess baggage

Type of Mover

Unknown

Associations

DTDC Australia is, to our knowledge, not part of any association.

Details

Established
Unknown
Employing
Unknown
Trucks
Unknown

There are currently 17 reviews for DTDC Australia.
Write a review

No recommendation

NEVER EVER TRUST DTDC with your goods. They have lost my big suitcase with 20 kgs worth of my clothes and gifts for my family. They committed to shipping from Sydney to Mumbai in 7-10 days. It’s been around 20 days and they are saying they cant trace my bag here in Sydney itself. I gave two bags to their collection person and they claim they have got only one. They have put all the blame on their third party collection partner and have no answers for me except “we are sorry for the inconvenience”.
Connote number 595000725336

Pros and cons
Collected goods two days after committed date
Lost 1 bag
Moved from Sydney (Australia) to Mumbai (India).


No recommendation

Rude, unprofessional and senseless owner, who is the face of this DTDC franchise in Australia represents the lack of customer service in the best way!

We sent an online inquiry, regarding the ability to arrange the delivery of mobile phone from Hong Kong airport Lost & Found Office (we forgot it in the airport) on Thursday. On Friday, one of the company's employee confirmed they can make it in the email below:

Hi Kristina,

We have received your inquiry about picking up your mobile phone from Hong Kong airport to Australia. We can arrange a pick up from the lost and found office as long as there will be someone that we can contact to for the pick up and there is someone who will be willing to print out the label that we will send that is needed for the collection.

Thank You
Kind Regards,

[name removed by Sirelo]
DTDC Australia
Unit 9 / 10 Ferngrove Place, Chester Hill, NSW 2162

I immediately called this person the same day and had the phone conversation, where she.. Read more

Moved from Hong Kong (Hong Kong) to Sydney (Australia).


No recommendation

The carrier who picked my boxes picked them on a horizontal position even though I told him to do it vertical (the arrows printed on the boxes also showed that advice). He said that he needed to do that way so he would have more room in the van. I didn’t argue about it thinking that he was the professional... I don’t know what happened from Melbourne to Spain, but the 2 boxes arrived busted and totally opened on the top. Anyone could have easily taken any of my books or they could have got ruined if it had rained a lot.
The communication with the company became slower as soon as I paid the invoice. I would have preferred a better feedback.

Moved from Reservoir (Australia) to Burgos (Spain).


Recommendation

7 day delivery from Perth to Malaysia, nearly 1/3rd cheaper than quoted vis sea. Very minimal damage (two photo frames)

Pros and cons
Speed
Price
Moved from Yanchep (Australia) to Penang Island (Malaysia).


Recommendation

it was good at Australia to support me, but in auckland it was ok and very disappointed that they were rough on my boxes when delivery to auicland.

Pros and cons
good contact with them
boxes been damages when arrived auckland.
Moved from Narraweena (Australia) to Auckland (New Zealand).

Response of

Hi Diane, thank you for your feedback, very sorry to hear this, we use TNT in New Zealand for the deliveries, they have done several jobs for us and never heard feedback like this before. We will take this up with TNT.

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Recommendation

Excellent

Moved from Byford (Australia) to Auckland (New Zealand).


No recommendation

Got charged extra on top of quoted price in Brisbane and which is never heard of (got charged agina as delivery and customs fees in destination location (Ahmedabad, India) too. While asking for an explanation, their Indian counterpart were asking me to get these charges waived by Australia otherwise the package won't be delivered and will get daily based charges for storage...better off with Australia Post and that too cheaper as well..

Pros and cons
Over charge (on top of quotation and on destination side too)
Moved from Brisbane (Australia) to Ahmedabad (India).

Response of

There were additional charges after pickup as you entered the wrong weight and dimensions in our system and you were charged as per your correct weight and dimensions. Then once your goods landed in India you were charged duties by customs which is normal for India. All these are listed in our terms and conditions and no courier company has an exemption on customs charge nor will they under charge you for additional weight which was not declared by yourself.

Published on:



No recommendation

Terrible communication, only provided customs the required documentation I had filled out previously after I had asked them too. Started communicating directly with TNT as they were actually helpful and willing to help

Pros and cons
Cheap
Customer Service
Communication
Moved from Glen Iris (Australia) to Auckland (New Zealand).

Response of

New Zealand customs has different requirements for personal effects. We did provide TNT with the required docs and they had everything they needed to clear and deliver from our side. This is the standard delay with New Zealand all the time due to customs lengthy procedure on personal effects.

Published on:



No recommendation

I feel like I was not given enough details to ensure that my package will arrive with no issues. I have completed all the forms provided to me but was still apparently not good enough that I had to fill up another form. By the time it gets to NZ it couldn't even be released despite all the forms that was filled up, I was still ask to pay $190 for it to be released. I have already spoken to DTDC about this but informed me that they don't cover this things already but this should have been informed to me before hand that there are other fees to be paid for. The delivery charge itself worth more than my ticket back home and worth more than the items in the box. Very disappointing

Moved from Melbourne (Australia) to Auckland (New Zealand).

Response of

It is stated in our quote email and our terms and conditions. Personal effects may incur additional clearance charges. This varies from country to country so we do not know the cost but our clients are always informed. You have even signed the terms and conditions to say you have read them.

Published on:



No recommendation

The driver came very late to deliver, the box hardly came in one piece - it genuinely looked as though it had been kicked around like a football. Of anything had been fragile in there, I have no doubt it wouldn’t have made the journey. I have had things delivered in identical boxes from australia to the UK in the past and I can still use those boxes for moving things now.
DPD tried to mend the sides in with tape. I wouldn’t be surprised if things had fallen out along the way.
It also took longer to get here than expected.

Pros and cons
Cheap
Don’t take care with your things
Late
Moved from Parramatta (Australia) to Lewisham (United Kingdom).

Response of

Very sorry to hear this, we did launch an investigation in to this. Thankfully nothing was damaged, but DPD is aware of this situation and have taken steps to make sure this does not occur again.

Published on:



Recommendation

excellent

Pros and cons
prompt
good service
Moved from Perth (Australia) to Singapore (Singapore).


Recommendation

I am . Happy . To give you . 100 per cent as i was not expecting such service exist
Yous were great thankyou

Pros and cons
The great service excelent . costumer service
Moved from Brighton East (Australia) to Funchal (Portugal).


No recommendation

Poor communication re the facts. Failed to mention the boxes would be sent to Bangkok first, failed to mention I would pay duties / tax on top of sending fee and failed to mention how the should be packed. Did the most little she could possibly do to help. If she was my employee I would sack her for poor customer service & laziness.

Moved from Sydney (Australia) to Phuket (Thailand).

Response of

It is clearly stated in our quote email and in our terms and conditions that duties and taxes are excluded from all quoted prices. This is standard for any courier company. You have even signed the terms and conditions to say you have read them.

Published on:



Recommendation

I had to call to a couple of times

Pros and cons
They were very good
The other company that did the move were not so good
Moved from Balga (Australia) to Dunedin (New Zealand).


Recommendation

Super friendly quick response! Good job Kegan

Moved from Seaton (Australia) to Kobern- Gondorf (Germany).


Recommendation

This company assisted me through a very difficult moving process, even corresponding with and a third party (my neighbours) while I was in transit. Very good service at competetive prices.

Moved from Thornlie (Australia) to York (United Kingdom).


Recommendation

The customer service was really exceptional. Very helpful and gave me no stress with moving my stuff.

Moved from Lutwyche (Australia) to Tokyo (Japan).

Headquarters

DTDC Australia

Unit 9, 10 Ferngrove Place
Chester Hill 2162
03 0065 8775

Branches

Bald Hills 6 Moriarty Place, Bald Hills, QLD 4036
0497 582 509
Baulkham Hills Seven hills Road, Baulkham Hills, NSW-2152
0434 424 842
Broadway 44 Mountain street, Broadway, NSW- 2007
(02) 9211 7936
Cammeray 435 Miller St, Cammeray, NSW 2062
02. 9955 1287
Harris Park 2/2 Station St East, Harris Park, NSW 2150
02 8677 3534
Kogarah 17 Regent Street, Kogarah, NSW-2217
(02) 9587 3617
Pendle Hill Joyce street, Pendle Hill, NSW 2145
0414 084 975
Pendle Hill 21 Joyce St, Pendle Hill, NSW- 2145
(02) 9896 8595

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