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Services
International removals
National moving
Excess baggage
About
Due to their bulk buying power, DTDC Australia offer heavily discounted Interstate courier and International Courier prices with many major courier providers in Australia, such as UPS, DHL, FEDEX, TNT, ARAMEX, Direct Courier, Couriers Please, Fastway, Hunter Express, Allied Express and many more. Instant online courier quotes are provided for all domestic and international courier services.
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Reviews
763
Sirelo and Google reviews
53% of the users recommend this removalist
Chitvan Agarwal
December 27, 2019
on Sirelo
NEVER EVER TRUST DTDC with your goods. They have lost my big suitcase with 20 kgs worth of my clothes and gifts for my family. They committed to shipping from Sydney to Mumbai in 7-10 days. It’s been around 20 days and they are saying they cant trace my bag here in Sydney itself. I gave two bags to their collection person and they claim they have got only one. They have put all the blame on their third party collection partner and have no answers for me except “we are sorry for the inconvenience”.
Connote number 595000725336
Connote number 595000725336
Collected goods two days after committed date
Lost 1 bag
Moved from Sydney (Australia) to Mumbai (India)
Mark
December 23, 2019
on Sirelo
Rude, unprofessional and senseless owner, who is the face of this DTDC franchise in Australia represents the lack of customer service in the best way!
We sent an online inquiry, regarding the ability to arrange the delivery of mobile phone from Hong Kong airport Lost & Found Office (we forgot it in the airport) on Thursday. On Friday, one of the company's employee confirmed they can make it in the email below:
Hi Kristina,
We have received your inquiry about picking up your mobile phone from Hong Kong airport to Australia. We can arrange a pick up from the lost and found office as long as there will be someone that we can contact to for the pick up and there is someone who will be willing to print out the label that we will send that is needed for the collection.
Thank You
Kind Regards,
[name removed by Sirelo]
DTDC Australia
Unit 9 / 10 Ferngrove Place, Chester Hill, NSW 2162
I immediately called this person the same day and had the phone conversation, where she confirmed everything for the second time. The way to arrange this delivery via their website was quite complicated, as we supposed to receive the first invoice - pay, then receive the second invoice for the lithium battery - pay, so I asked if we can come to their office and make everything at once there, she confirmed.
Monday. We spent one hour to come to Chester Hill from Redfern and had a 'pleasure' to have a face to face conversation with the owner. Finally, what did she say? THEY DO NOT PROVIDE THIS KIND OF DELIVERY. She also said, that this is a part of their policy, which is on the website. Well, it happens, as the business owner, I know, your staff can make a mistake, BUT you are RESPONSIBLE for it. Apologies for the time waste? NO WAY! We had listened as she told us we misunderstood her employee. I opened the email from her employee and show it to her face to read the message. Reaction? 'Letters are too small for me to read it' - she told us. (Samsung S9 with 5.8' inch screen). I read this message to her. She said, yes, it is all good in the message, because there is the word 'IF', so we can't complain about anything and it's totally our problem that we came to the office, even her employee advised us this as an option to proceed with the initial confirmation.
Dear OWNER, please, be responsible for YOUR MISTAKES and while you running this business in Australia, be ready to learn some business ethics from Australians, especially in terms of customer service! Just one single phrase 'I am so sorry for the situation and totally agree it was our mistake' is enough to keep your face and wash out so many negative reviews!
P.S. After reading all these reviews, I feel so happy that you turn us away and we were lucky enough to limit our negative experience with DTDC!Read more
We sent an online inquiry, regarding the ability to arrange the delivery of mobile phone from Hong Kong airport Lost & Found Office (we forgot it in the airport) on Thursday. On Friday, one of the company's employee confirmed they can make it in the email below:
Hi Kristina,
We have received your inquiry about picking up your mobile phone from Hong Kong airport to Australia. We can arrange a pick up from the lost and found office as long as there will be someone that we can contact to for the pick up and there is someone who will be willing to print out the label that we will send that is needed for the collection.
Thank You
Kind Regards,
[name removed by Sirelo]
DTDC Australia
Unit 9 / 10 Ferngrove Place, Chester Hill, NSW 2162
I immediately called this person the same day and had the phone conversation, where she confirmed everything for the second time. The way to arrange this delivery via their website was quite complicated, as we supposed to receive the first invoice - pay, then receive the second invoice for the lithium battery - pay, so I asked if we can come to their office and make everything at once there, she confirmed.
Monday. We spent one hour to come to Chester Hill from Redfern and had a 'pleasure' to have a face to face conversation with the owner. Finally, what did she say? THEY DO NOT PROVIDE THIS KIND OF DELIVERY. She also said, that this is a part of their policy, which is on the website. Well, it happens, as the business owner, I know, your staff can make a mistake, BUT you are RESPONSIBLE for it. Apologies for the time waste? NO WAY! We had listened as she told us we misunderstood her employee. I opened the email from her employee and show it to her face to read the message. Reaction? 'Letters are too small for me to read it' - she told us. (Samsung S9 with 5.8' inch screen). I read this message to her. She said, yes, it is all good in the message, because there is the word 'IF', so we can't complain about anything and it's totally our problem that we came to the office, even her employee advised us this as an option to proceed with the initial confirmation.
Dear OWNER, please, be responsible for YOUR MISTAKES and while you running this business in Australia, be ready to learn some business ethics from Australians, especially in terms of customer service! Just one single phrase 'I am so sorry for the situation and totally agree it was our mistake' is enough to keep your face and wash out so many negative reviews!
P.S. After reading all these reviews, I feel so happy that you turn us away and we were lucky enough to limit our negative experience with DTDC!Read more
Moved from Hong Kong (Hong Kong) to Sydney (Australia)
D.M.B.
October 4, 2019
on Sirelo
The carrier who picked my boxes picked them on a horizontal position even though I told him to do it vertical (the arrows printed on the boxes also showed that advice). He said that he needed to do that way so he would have more room in the van. I didn’t argue about it thinking that he was the professional... I don’t know what happened from Melbourne to Spain, but the 2 boxes arrived busted and totally opened on the top. Anyone could have easily taken any of my books or they could have got ruined if it had rained a lot.
The communication with the company became slower as soon as I paid the invoice. I would have preferred a better feedback.
The communication with the company became slower as soon as I paid the invoice. I would have preferred a better feedback.
Moved from Reservoir (Australia) to Burgos (Spain)
A.M.
July 12, 2019
on Sirelo
7 day delivery from Perth to Malaysia, nearly 1/3rd cheaper than quoted vis sea. Very minimal damage (two photo frames)
Speed
Price
Moved from Yanchep (Australia) to Penang Island (Malaysia)
D.U.
April 3, 2019
on Sirelo
it was good at Australia to support me, but in auckland it was ok and very disappointed that they were rough on my boxes when delivery to auicland.
good contact with them
boxes been damages when arrived auckland.
Moved from Narraweena (Australia) to Auckland (New Zealand)
Response of DTDC Australia
April 4, 2019
Hi Diane, thank you for your feedback, very sorry to hear this, we use TNT in New Zealand for the deliveries, they have done several jobs for us and never heard feedback like this before. We will take this up with TNT.
C.S.
February 21, 2019
on Sirelo
Excellent
Moved from Byford (Australia) to Auckland (New Zealand)
