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Reviews
472claimed on the day of moving that the 12-ton truck had broken down, hence sent a smaller one which necessitated 2 trips, after the second load was being unloaded (the guys doing it did a great job)
the office rang and advised the cost was 60% more than their quote. (They claimed this was because there were many items not included in my inventory, which was blatantly untrue), and refused to supply me with a list of the 'so called' extra items. Eventually negotiated a price as otherwise they said they would withhold some of my goods. Still 30% over their original quote. I will certainly be taking this matter further. So be warned make sure your inventory is exact.
Waited from 7am on Saturday for arrival. After 10am still no removalists, not even a courtesy phone call or text. Called company back and fourth over course of the day, and they could not get hold of initial crew assigned for the job.
After several more calls and hours, and me explaining that we had to be out of our current rental that day, we eventually received a text that the initial crew were no longer able to do the job (no explanation as to why), and that they would try and assign another crew. The text stated I could contact that number to follow-up, and as several more hours passed I attempted to call and text, I never received a reply. By late afternoon after trying another number, they eventually answered and assigned a crew.
They were lovely, it was late, they lived several hours away. We helped them move everything and bought them dinner. I then sent email to Jim’s explaining that moving is a stressful experience and it is unprofessional for a crew to be assigned a job then simply not show up, as well as not bother to give us a courtesy call or text to inform us they aren’t able to come (especially as we had to be out that day). It is over a week later and no reply.
I would never use Jim’s again. We have moved several times including interstate in the past few years, and never have we experienced such an unprofessional and stressful experience as this.Read more