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Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
It is true that they had loads of stairs to climb because the elevator was broken. I had let them know in advance this was the case and paid $150 fee for them to climb the stairs! But I don’t think that anything justifies damaging my possessions. They also didn’t let me know at any point during the move that a certain number of stairs meant scratching my items !
Muval offered me $100 which is probably fairly reasonable for the damage that was sustained, but I wouldn’t book with these guys again.Read more









