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National moving
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Reviews
Joshua Price
January 5, 2025
on Google
DO NOT USE THIS COMPANY.
I first engaged Chess moving for a small amount of basic house hold items to be moved from Perth to Brisbane. I had my items temporarily held at their storage facility in Archerfied until I added more items from a storage container I had in Brisbane. Once all items were together, it was then sent on a truck to Cairns (final destination) with Faulkner removals (a subsidiary company of Chess Removals.)
The issues that I then endured over the next few months were as follows. Delivery Dates that were promised were blown out by weeks. Items were delivered to random addresses mixed in with other people's belongings, Multiple items went missing and have never been recovered. Many emails and phone calls that were promised and never returned. Mishandled inventory resulting in unrecoverable loss of items, Misinformation of delivery details, damage to multiple items. The amount of incompetence I endured from this organisation was out of this world. Do yourself a massive favour and go elsewhere, even if it costs a few more dollars. Please note I do not know if the items that vanished into thin air happened between Perth and Brisbane or Brisbane to Cairns.Read more
I first engaged Chess moving for a small amount of basic house hold items to be moved from Perth to Brisbane. I had my items temporarily held at their storage facility in Archerfied until I added more items from a storage container I had in Brisbane. Once all items were together, it was then sent on a truck to Cairns (final destination) with Faulkner removals (a subsidiary company of Chess Removals.)
The issues that I then endured over the next few months were as follows. Delivery Dates that were promised were blown out by weeks. Items were delivered to random addresses mixed in with other people's belongings, Multiple items went missing and have never been recovered. Many emails and phone calls that were promised and never returned. Mishandled inventory resulting in unrecoverable loss of items, Misinformation of delivery details, damage to multiple items. The amount of incompetence I endured from this organisation was out of this world. Do yourself a massive favour and go elsewhere, even if it costs a few more dollars. Please note I do not know if the items that vanished into thin air happened between Perth and Brisbane or Brisbane to Cairns.Read more
India May
September 5, 2024
on Google
Terrible service. All my stuff was lost. Had to get a refund in cash and it took a long time to get refund. I only got the refund eventually by reaching out to the company muval that suggested them to me. And they had to email their boss multiple times to get them to finally get the refund in process.
Steve H
June 19, 2024
on Google
Moved house after 35 years, even though we had culled, there was a lot of stuff to move. Two guys turned up around 8.30am and were very good to deal with. They contacted their boss around 11am to ask for help, with no assistance given. It took >12 hours to pack and load but they couldn't fit everything in the truck, so we had to go back the next day and pick up stuff ourselves. We arrived at our new home at 11pm that night! After they unpacked the truck, my wife was pressured over the phone to pay the bill immediately. We discovered over several days that many of our boxed items were damaged. Given the above and that this was pay-per-hour, I was very disappointed in their services!
Grace Burden
January 19, 2024
on Google
TERRIBLE COMPANY have LOST my suitcase, suspiciously the ONE suitcase I was moving that had expensive items inside. They have NEVER updated me about it I have had to call them almost daily to see any progress made! It’s been a MONTH since they took that suitcase and still they don’t know where they’ve put it! Just RIDICULOUS! I will be getting my lawyer involved as this is THEFT. Not to mention: DELIVERED a day LATE!
IlanahAqua3 IlanahAqua (Rex Elleray)
May 12, 2023
on Google
This was the best move we have done and Dean And James were awesome. Nothing was a problem and they took absolute care with every item. They were great to talk to and nothing was a problem. They lodes from our Hope Island location and on the same day unloaded in Brisbane. The unloading was brilliant and again nothing was a problem and they help place furniture and locked our big lounge together.
I would recommend the service as it is great value and great people to deal with.
I would recommend the service as it is great value and great people to deal with.
