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Reviews
57
Sirelo and Google reviews
0% of the users recommend this removalist
A.D.
September 7, 2024
on Sirelo
I used this company a year ago and am still traumatised by the whole process I had to go through with them so only just getting round to writing this review.
Firstly, we agreed on a price that was for moving my things to Amsterdam on a day of my choosing. I had this on what’s app and email confirmed by their representative. My things were coming from Singapore to London already boxed so all 247 had to do was pick up from London and take to Amsterdam. After I got my Amsterdam apartment, I organised a date for 247 to pick up my belongings from the warehouse they were being stored in. The company where they were being stored sent their opening hours for pick up to myself and 247 removals which were completely normal hours.
247 removals then asked me to pay the full amount for their service which I paid. As soon as this had been paid, they told me that the hours they needed to pick up my things from the warehouse didn’t work for them therefore I would have to pay an additional £750.
They said if I didn’t pay this they would not deliver my things for a month. Essentially they had my stuff at ransom so I had to pay it.
Next, after knowing the date I needed my things delivered as I was moving into my new flat they told me there would be delays and asked for more money to have my things delivered on the date I wanted.
I already pre agreed and paid for delivery on the date I wanted at the beginning and yet they were asking for more money and lying about agreeing to deliver on my requested date even though I had proof on what’s app from their representative which I sent them and they ignored.
Again I had to pay more money. Did they then deliver on the days I wanted? No they didn’t they said there were no ferry’s available and they couldn’t get a ticket. This was insanely stressful for me I ended up moving to my new apartment with none of my stuff, having to fork out for an airbed and duvet while waiting all while I had just started a new job. I had to chase them every day, they started ignoring my messages and it took me getting a lawyer involved to get any communication from them. My things finally turned up 5 days later than agreed, 2 extra payments for essentially nothing. Costing more than £1k extra.
A marble table I had shipped was broken in half. When I reached out to them a few days after this horrific delivery experience to tell them and ask for insurance money they said they wouldn’t pay it.
The entire process with them was an absolute nightmare. I highly highly recommend against using them. They are completely unprofessional and have no morals whatsoever.Read more
Firstly, we agreed on a price that was for moving my things to Amsterdam on a day of my choosing. I had this on what’s app and email confirmed by their representative. My things were coming from Singapore to London already boxed so all 247 had to do was pick up from London and take to Amsterdam. After I got my Amsterdam apartment, I organised a date for 247 to pick up my belongings from the warehouse they were being stored in. The company where they were being stored sent their opening hours for pick up to myself and 247 removals which were completely normal hours.
247 removals then asked me to pay the full amount for their service which I paid. As soon as this had been paid, they told me that the hours they needed to pick up my things from the warehouse didn’t work for them therefore I would have to pay an additional £750.
They said if I didn’t pay this they would not deliver my things for a month. Essentially they had my stuff at ransom so I had to pay it.
Next, after knowing the date I needed my things delivered as I was moving into my new flat they told me there would be delays and asked for more money to have my things delivered on the date I wanted.
I already pre agreed and paid for delivery on the date I wanted at the beginning and yet they were asking for more money and lying about agreeing to deliver on my requested date even though I had proof on what’s app from their representative which I sent them and they ignored.
Again I had to pay more money. Did they then deliver on the days I wanted? No they didn’t they said there were no ferry’s available and they couldn’t get a ticket. This was insanely stressful for me I ended up moving to my new apartment with none of my stuff, having to fork out for an airbed and duvet while waiting all while I had just started a new job. I had to chase them every day, they started ignoring my messages and it took me getting a lawyer involved to get any communication from them. My things finally turned up 5 days later than agreed, 2 extra payments for essentially nothing. Costing more than £1k extra.
A marble table I had shipped was broken in half. When I reached out to them a few days after this horrific delivery experience to tell them and ask for insurance money they said they wouldn’t pay it.
The entire process with them was an absolute nightmare. I highly highly recommend against using them. They are completely unprofessional and have no morals whatsoever.Read more
Unprofessional
Moved from London (United Kingdom) to Amsterdam (Netherlands)
