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Services
National moving
Excess baggage
Man & Van
About
The most trusted movers in Melbourne
The Man's decade-and-a-half of experience in Melbourne removals means he's got a reputation for reliability. We back this up with a fleet of 30+ vehicles and a comprehensive damage guarantee - so you know you'll be moved on time and be fully covered. That's why we're Melbourne's favourite furniture removalists.
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What is your insurance policy? How do you deal with damaged items?
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Reviews
Josh McDo
September 4, 2024
on Google
This was an unfortunate turn of events, and it could have been handled way better.
The guys who turned up to move my things were great, no problem there. They were actually early, which worked fine.
The job took slightly longer than anticipated, but I also had more things than I’d listed, so that was fine too.
The services by MWAV are quite significantly more expensive than competing removalists, which I was aware of, but I was still happy to pay for it because with a strong brand you usually receive a superior service and peace of mind if something goes wrong.
My stone coffee table broke in half. No biggie, accidents happen, but I’m now without a coffee table so it needs to be replaced.
The management must have changed because I actually used to work for these guys back in the day and I’ve sung their praises for years about how much of a great service they deliver and how well-run the organisation is.
The office contact, who I won’t name, told me that I should have disclosed the fact that the coffee table was stone, even though I wasn’t asked, because their policy doesn’t cover stone. He said he wasn’t willing to offer any discount for the table being broken. I paid $350 for the table second hand, it was a blue/grey marble top.
He said that I should have read their terms and conditions, which I wasn’t actually asked to read, and I didn’t sign. Then I got “you used to work for us, you must know our policy…” I worked there for 6 months, nearly 10 years ago.
He listened back to the original recording of the phone call from when I booked the move, and conceded that I wasn’t asked about the coffee table or explained the stone policy. But it’s still partially my fault, apparently, because I didn’t proactively say it. I also didn’t proactively mention any of the glass, TV, leather topped antique desk, or anything else delicate but that wasn’t an issue.
After plenty of haggling (on their end), an initial refusal, a $100 offer, a $300 offer, multiple requests for proof of my purchase price, a standoff over 3 or 4 phone calls, and an explanation on my end that I was the one holding the money, they agreed to pay for the table.
My issue isn’t with the actual moving service, nor is it with the fact that the table was damaged. My issue is with the customer-blaming attitude of the management, coupled with the point blank refusal to make things right, until it was pointed out that they had quite literally zero leverage in the situation.
At the $300 stage I even got the comment “are you really going to refuse to pay over $50?”. Back at you fellas, you’re a corporation trying to stitch up the little guy for something you should be fixing.
If you’d fixed the damage up front and owned the situation, I probably would have been far more willing to accept less for the table. I would have been leaving a positive review, continuing to speak positively about the business, and used the services again in the future. As it stands you’re now $350 down, have a negative review, lost a customer, and I’ve already mentioned this situation to two people within the first 2 hours. Was it worth it?
Anyway, it wasn’t about the money. I hope the boys enjoy their $50 tip.
The workers ✅
The management ❌Read more
The guys who turned up to move my things were great, no problem there. They were actually early, which worked fine.
The job took slightly longer than anticipated, but I also had more things than I’d listed, so that was fine too.
The services by MWAV are quite significantly more expensive than competing removalists, which I was aware of, but I was still happy to pay for it because with a strong brand you usually receive a superior service and peace of mind if something goes wrong.
My stone coffee table broke in half. No biggie, accidents happen, but I’m now without a coffee table so it needs to be replaced.
The management must have changed because I actually used to work for these guys back in the day and I’ve sung their praises for years about how much of a great service they deliver and how well-run the organisation is.
The office contact, who I won’t name, told me that I should have disclosed the fact that the coffee table was stone, even though I wasn’t asked, because their policy doesn’t cover stone. He said he wasn’t willing to offer any discount for the table being broken. I paid $350 for the table second hand, it was a blue/grey marble top.
He said that I should have read their terms and conditions, which I wasn’t actually asked to read, and I didn’t sign. Then I got “you used to work for us, you must know our policy…” I worked there for 6 months, nearly 10 years ago.
He listened back to the original recording of the phone call from when I booked the move, and conceded that I wasn’t asked about the coffee table or explained the stone policy. But it’s still partially my fault, apparently, because I didn’t proactively say it. I also didn’t proactively mention any of the glass, TV, leather topped antique desk, or anything else delicate but that wasn’t an issue.
After plenty of haggling (on their end), an initial refusal, a $100 offer, a $300 offer, multiple requests for proof of my purchase price, a standoff over 3 or 4 phone calls, and an explanation on my end that I was the one holding the money, they agreed to pay for the table.
My issue isn’t with the actual moving service, nor is it with the fact that the table was damaged. My issue is with the customer-blaming attitude of the management, coupled with the point blank refusal to make things right, until it was pointed out that they had quite literally zero leverage in the situation.
At the $300 stage I even got the comment “are you really going to refuse to pay over $50?”. Back at you fellas, you’re a corporation trying to stitch up the little guy for something you should be fixing.
If you’d fixed the damage up front and owned the situation, I probably would have been far more willing to accept less for the table. I would have been leaving a positive review, continuing to speak positively about the business, and used the services again in the future. As it stands you’re now $350 down, have a negative review, lost a customer, and I’ve already mentioned this situation to two people within the first 2 hours. Was it worth it?
Anyway, it wasn’t about the money. I hope the boys enjoy their $50 tip.
The workers ✅
The management ❌Read more
Z L
July 18, 2024
on Google
I dare say Man With A Van is the best in Melbourne! Moving home is very stressful, but Man With A Van made it a positive experience for me.
I was lucky to be assigned Pete and Will as my movers. They were amazing! Strong, fast and efficient. Their professionalism and attention to detail made the move hassle-free and smooth despite the challenging conditions at both pick up and drop off.
I also appreciate the deployment of two additional men at the drop off. Daniel and the other guy (I didn’t get his name but he looked like a footy player) did a great job. They helped save me money by finishing the job in record time!
The boys also did a great job disassembling and assembling my bed, and installing my washing machine. Not a scratch to any of my furniture and appliances!
Excellent service all around. 11/10
I was lucky to be assigned Pete and Will as my movers. They were amazing! Strong, fast and efficient. Their professionalism and attention to detail made the move hassle-free and smooth despite the challenging conditions at both pick up and drop off.
I also appreciate the deployment of two additional men at the drop off. Daniel and the other guy (I didn’t get his name but he looked like a footy player) did a great job. They helped save me money by finishing the job in record time!
The boys also did a great job disassembling and assembling my bed, and installing my washing machine. Not a scratch to any of my furniture and appliances!
Excellent service all around. 11/10
Niquita Tugiono
July 10, 2024
on Google
We recently used Man with A Van’s service to help us move from our apartment to a new house. Our movers, Ben and Jai, were strong, efficient, and friendly. They went above and beyond to ensure the furniture was transported safely and securely. We're really glad we chose their service; we couldn’t have managed it otherwise. Thank you so much for your help; we truly appreciate it!
Joseph J
June 15, 2024
on Google
Jack and Bailey turned in on time for a 4-hour quoted job (and did it in 3). Very professional, polite, and efficient. Can't go wrong with these guys!
Terry Wilson
April 15, 2024
on Google
Have used these guys on several occasions.
Excellent value - Excellent Service. They turn up on time, are super polite. Take excellent care of your stuff. Highly recommended for the next time you need a man with a van!
Excellent value - Excellent Service. They turn up on time, are super polite. Take excellent care of your stuff. Highly recommended for the next time you need a man with a van!
A P
October 14, 2023
on Google
I used Man With a Van for a residential move, and despite having a great experience previously, this move did not go smoothly. While the movers were punctual and physically capable, the overall handling of my belongings, and response to damage, left much to be desired.
Several items sustained noticeable damage during the move. These included our washing machine, solid wooden table, desk, a bookcase, and a lamp. The damages ranged from surface scratches to noticeable dents, some of which regrettably cannot be repaired.
The movers took less care in handling furniture than I would have expected, and seemed more interested in rushing to finish rather than taking care and pride in their work. This carelessness is unacceptable, particularly when MWaV charge good money for their service.
In an effort to address these concerns, I provided the company with detailed feedback, and photos demonstrating the damage. After an initial acknowledgment I didn't receive any further response from their service team. This lack of follow-up raises questions about their commitment to customer service and satisfaction.
It's disappointing to have to leave such a review, particularly after having had positive experiences with their movers in the past.
In light of this experience, I would not recommend Man With a Van for future moves.Read more
Several items sustained noticeable damage during the move. These included our washing machine, solid wooden table, desk, a bookcase, and a lamp. The damages ranged from surface scratches to noticeable dents, some of which regrettably cannot be repaired.
The movers took less care in handling furniture than I would have expected, and seemed more interested in rushing to finish rather than taking care and pride in their work. This carelessness is unacceptable, particularly when MWaV charge good money for their service.
In an effort to address these concerns, I provided the company with detailed feedback, and photos demonstrating the damage. After an initial acknowledgment I didn't receive any further response from their service team. This lack of follow-up raises questions about their commitment to customer service and satisfaction.
It's disappointing to have to leave such a review, particularly after having had positive experiences with their movers in the past.
In light of this experience, I would not recommend Man With a Van for future moves.Read more
