At the time of their proposal, this mover made no effort to source the latest information from the shipping company or receiving port regarding timeframes.......OR they blatantly lied about the timeframes to compete against other companies. I have since found out that the timeframe at sea they proposed has NEVER been available from any shipping company. We are now $12,000 out of pocket due to rent on a house we can't live in and a months worth of accommodation expenses......which could easily be longer.
On contacting the company about this, they have completely refused any responsibilty and are placing all blame on the shipping company (which only accounts for 2weeks of the delay anyway). They told us that the shipping company did not inform them of the change of arrival date in port until after it had left the dock. However, Crown informed us of the change in timeframe before our belongings had even been packed.
We were quoted 2-6 working days in port, however this port is the busi.. Read more
Moved from Carramar (Australia) to Washington Dc (United States).